HP ProDesk 600 G6 Maintenance and Service Guide - Page 77
Diagnostics passes, but the computer does not communicate with the network
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Cause Solution The cable is not securely connected. Be sure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Be sure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of the Be sure that the cable and device at the other end are operating cable. correctly. The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the computer. Cause Solution Network drivers are not loaded, or driver parameters do not match current configuration. Be sure that the network drivers are loaded and that the driver parameters match the configuration of the network controller. Be sure that the correct network client and protocol is installed. The network controller is not configured for this computer. Select the Network and Sharing Center icon in the Control Panel, and configure the network controller. To access Control Panel in Windows 10, type control panel in the taskbar search box, and then select Control Panel from the list of applications. Network controller stopped working when an expansion board was added to the computer Use this information to troubleshoot the computer. Cause The network controller requires drivers. Solution Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Network controller stops working without apparent cause Use this information to troubleshoot the computer. Cause The cable is not securely connected. The network controller is defective. Solution Be sure that the cable is securely attached to the network connector, and that the other end of the cable is securely attached to the correct device. Contact an authorized service provider. Cannot connect to network server when attempting remote system installation Use this information to troubleshoot the computer. ENWW Solving network problems 67