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System Recovery, System Recovery when Windows is responding

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To start System Restore: 1. Close all open programs. 2. Click the Start button, right-click Computer, and then click Properties. 3. Click System protection, System Restore, click Next, and then follow the on-screen instructions. System Recovery WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase. Any personal files must be restored from backups you made. If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the recovery disc set by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. NOTE: Always use the System Restore procedure before you use the System Recovery program. See System Restore on page 215. You must choose one of the following methods to perform a System Recovery: ● Recovery image - Run System Recovery from a recovery image stored on your hard disk drive. The recovery image is a file that contains a copy of the original factory-shipped software. To perform a System Recovery from a recovery image, see System Recovery when Windows is responding on page 216 or System Recovery when Windows is not responding on page 217. ● Recovery media - Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately. See System Recovery using recovery media (select models only) on page 217. System Recovery when Windows is responding CAUTION: System Recovery deletes all data and programs you created or installed. Before you begin, back up any important data to a CD or DVD or to a USB flash drive. NOTE: In some cases, you must use recovery media for this procedure. If you have not already created this media, follow the instructions in Creating recovery media on page 212. If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery: 1. Turn off the computer. 2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 216 Chapter 12 System backup and recovery

Section	Page
Product features	11
Standard configuration features	11
Tower (TWR)	11
Small Form Factor (SFF)	12
Tower (TWR) front panel components	13
Small Form Factor (SFF) front panel components	14
Tower (TWR) rear panel components	15
Small Form Factor (SFF) rear panel components	16
Serial number location	17
Tower (TWR)	17
Small Form Factor (SFF)	17
Activating and Customizing the Software	18
Activating and customizing the software in Windows 7	18
Activating the Windows operating system	18
Downloading Windows 7 updates	19
Installing or upgrading device drivers	19
Customizing the monitor display	19
Activating and customizing the software in Windows 8	19
Activating the Windows Operating System	19
Downloading Windows 8 updates	20
Customizing the monitor display	20
Illustrated parts catalog	21
Tower (TWR) chassis spare parts	21
Computer major components	21
Cables	23
Misc parts	24
Drives	25
Misc boards	26
Sequential part number listing	26
Small Form Factor (SFF) chassis spare parts	30
Computer major components	30
Cables	31
Misc parts	32
Drives	33
Misc boards	34
Sequential part number listing	34
Routine care, SATA drive guidelines, and disassembly preparation	38
Electrostatic discharge information	38
Generating static	39
Preventing electrostatic damage to equipment	39
Personal grounding methods and equipment	40
Grounding the work area	40
Recommended materials and equipment	40
Operating guidelines	41
Routine care	42
General cleaning safety precautions	42
Cleaning the Computer Case	42
Cleaning the keyboard	42
Cleaning the monitor	43
Cleaning the mouse	43
Service considerations	43
Power supply fan	43
Tools and software Requirements	44
Screws	44
Cables and connectors	44
Hard Drives	44
Lithium coin cell battery	45
SATA hard drives	45
SATA hard drive cables	46
SATA data cable	46
SMART ATA drives	46
Cable management	46
Removal and replacement procedures: Tower (TWR)	47
Preparation for disassembly	47
Access panel	48
Front bezel security	49
Front bezel	50
Bezel blanks	51
Memory	53
DIMMs	53
DDR3-SDRAM DIMMs	53
Populating DIMM sockets	53
Installing DIMMs	54
Expansion cards	56
System board connections	60
Drives	61
Drive positions	63
Removing a 5.25-inch drive	64
Installing a 5.25-inch drive	64
Removing a 3.5-inch device	66
Installing a 3.5-inch device	68
Removing a slim optical drive	69
Installing a slim optical drive	70
Removing a 3.5-inch or 2.5-inch hard drive	71
Installing a 3.5-inch or 2.5-inch hard drive	73
Front I/O assembly	77
Power switch/LED assembly	78
Fan sink	80
Processor	82
Speaker	83
Smart Cover Lock (solenoid lock)	84
Hood sensor	87
Fan	88
Power supply	90
System board	93
Removal and replacement procedures: Small Form Factor (SFF)	95
Preparation for disassembly	95
Access panel	96
Front bezel	97
Front bezel security	98
Bezel blanks	100
Memory	101
DIMMs	101
DDR3-SDRAM DIMMs	101
Populating DIMM sockets	101
Installing DIMMs	102
Expansion card	104
System board connections	108
Drives	109
Drive positions	111
Removing a 3.5-inch device	112
Installing a 3.5-inch device	113
Removing a slim optical drive	115
Installing a slim optical drive	116
Removing and replacing a 3.5-inch hard drive	117
Removing a 2.5-inch hard drive	120
Installing a 2.5-inch hard drive	120
Power supply	122
Fan duct	125
Smart Cover Lock (solenoid lock)	126
Hood sensor	129
Cable routing	130
Front I/O assembly	131
Power switch assembly	133
Speaker	135
Fan sink	136
Processor	137
System board	139
Changing from desktop to tower configuration	140
Computer Setup (F10) Utility	142
Computer Setup (F10) Utilities	142
Using Computer Setup (F10) Utilities	143
Computer Setup—File	144
Computer Setup—Storage	145
Computer Setup—Security	148
Computer Setup—Power	153
Computer Setup—Advanced	155
Recovering the Configuration Settings	157
Troubleshooting without diagnostics	158
Safety and comfort	158
Before you call for technical support	158
Helpful hints	159
Solving general problems	161
Solving power problems	165
Solving hard drive problems	166
Solving media card reader problems	169
Solving display problems	170
Solving audio problems	176
Solving printer problems	178
Solving keyboard and mouse problems	179
Solving Hardware Installation Problems	181
Solving Network Problems	184
Solving memory problems	187
Solving processor problems	189
Solving CD-ROM and DVD problems	190
Solving USB flash drive problems	192
Solving front panel component problems	193
Solving Internet access problems	193
Solving software problems	195
POST error messages	197
POST numeric codes and text messages	198
Interpreting POST diagnostic front panel LEDs and audible codes	206
Password security and resetting CMOS	210
Resetting the password jumper	211
Clearing and resetting the CMOS	212
HP PC Hardware Diagnostics	214
Why run HP PC Hardware Diagnostics – UEFI	214
How to access and run HP PC Hardware Diagnostics - UEFI	214
Downloading HP PC Hardware Diagnostics to a USB device	215
System backup and recovery	216
Backing up, restoring, and recovering in Windows 8	216
Creating recovery media and backups	217
Restoring and recovering using Windows 8 tools	218
Using Windows 8 Refresh	218
Using Windows 8 Reset	219
Recovery using the Windows 8 recovery USB flash drive	220
Recovery using Windows 8 operating system media (purchased separately)	221
Backing up, restoring, and recovering in Windows 7	222
Creating recovery media	222
Creating recovery media using HP Recovery Manager (select models only)	223
Creating recovery discs with HP Recovery Disc Creator (select models only)	224
Creating recovery discs	224
Backing up your information	225
System Restore	225
System Recovery	226
System Recovery when Windows is responding	226
System Recovery when Windows is not responding	227
System Recovery using recovery media (select models only)	227
Using HP Recovery Disc operating system discs (select models only)	228
Battery replacement	230
Unlocking the smart cover lock	233
Smart cover FailSafe key	233
Using the smart cover FailSafe key to remove the smart cover lock	234
Power cord set requirements	236
General requirements	236
Japanese power cord requirements	236
Country-specific requirements	237
Specifications	238
TWR specifications	238
SFF specifications	239

Match case Limit results 1 per page

To start System Restore:

Close all open programs.

Click the

Start

button, right-click

Computer

, and then click

Properties

Click

System protection

System Restore

, click

, and then follow the on-screen

instructions.

System Recovery

WARNING!

This procedure will delete all user information. To prevent loss of information, be sure to

back up all user information so you can restore it after recovery.

System Recovery completely erases and reformats the hard disk drive, deleting all data files that you

have created, and then reinstalls the operating system, programs, and drivers. However, you must

reinstall any software that was not installed on the computer at the factory. This includes software that

came on media included in the computer accessory box, and any software programs you installed after

purchase. Any personal files must be restored from backups you made.

If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc

set from support. For U.S. support, go to

http://www.hp.com/

support

. For worldwide support, go to

http://welcome.hp.com/

country/us/en/wwcontact_us.html

. You can also order the recovery disc set

by calling support. For contact information, see the

Worldwide Telephone Numbers

booklet included

with the computer.

NOTE:

Always use the System Restore procedure before you use the System Recovery program. See

System Restore

on page

215

You must choose one of the following methods to perform a System Recovery:

●

Recovery image — Run System Recovery from a recovery image stored on your hard disk drive.

The recovery image is a file that contains a copy of the original factory-shipped software. To

perform a System Recovery from a recovery image, see

System Recovery when Windows is

responding

on page

216

System Recovery when Windows is not responding

on page

217

●

Recovery media — Run System Recovery from recovery media that you have created from files

stored on your hard disk drive or purchased separately. See

System Recovery using recovery

media (select models only)

on page

217

System Recovery when Windows is responding

CAUTION:

System Recovery deletes all data and programs you created or installed. Before you

begin, back up any important data to a CD or DVD or to a USB flash drive.

NOTE:

In some cases, you must use recovery media for this procedure. If you have not already

created this media, follow the instructions in

Creating recovery media

on page

212

If the computer is working and Windows 7 is responding, use these steps to perform a System

Recovery:

Turn off the computer.

Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.

216

Chapter 12

System backup and recovery