HP ScanJet Enterprise Flow 7000 User Guide - Page 38

Basic troubleshooting tips

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Error Paper Jam Hardware Error Description The document feeder cannot pick up the paper or there was a misfeed (multipick). Follow these steps to resolve the error: 1. Remove the paper from the document feeder. 2. Sort through the stack to make sure the sheets are not stuck together, and that there are no pages with attached sticky notes. TIP: If you routinely scan pages with attached sticky notes, try enabling misfeed (multipick) detection and select a specific region to be excluded from multipick detection. 3. Make sure the paper meets the size and weight specifications, as specified in the scanner User Guide. 4. Verify that the removable rollers are installed correctly. 5. Replace the stack of originals and try again. A hardware failure occurred. Press the Power ( ) button to turn off the scanner, wait 30 seconds, and then turn on the scanner. If the message is still displayed, see www.hp.com/support. Basic troubleshooting tips Simple issues such as smudges on the scanning strips or loose cables can cause your scanner to produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following items when you encounter scanning problems. ● If scans are fuzzy, check to see if the scanning strips inside the document feeder are dirty or smudged. If so, clean the scanning strips. If you are scanning a document that will be analyzed using Optical Character Recognition (OCR), make sure that the original document is clear enough to be analyzed. ● Make sure that the USB and power cables are firmly seated in their respective connectors on the back of the scanner, and that the power cord is plugged into a working electrical outlet or surge protector. ● Make sure the scanner has not automatically powered off. If it has, press the Power ( ) button to turn on the scanner. TIP: You can change the auto-off setting on the Settings tab of the HP Scanner Tools Utility. ● Ensure that the scanner is receiving power. Check that the green LED on the power supply case is on. If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into. If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance. 32 Chapter 5 Troubleshooting ENWW

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Error
Description
Paper Jam
The document feeder cannot pick up the paper or there was a misfeed (multipick).
Follow these steps to resolve the error:
1.
Remove the paper from the document feeder.
2.
Sort through the stack to make sure the sheets are not stuck together, and that there
are no pages with attached sticky notes.
TIP:
If you routinely scan pages with attached sticky notes, try enabling misfeed
(multipick) detection and select a specific region to be excluded from multipick
detection.
3.
Make sure the paper meets the size and weight specifications, as specified in the
scanner User Guide.
4.
Verify that the removable rollers are installed correctly.
5.
Replace the stack of originals and try again.
Hardware Error
A hardware failure occurred. Press the Power (
) button to turn off the scanner, wait 30
seconds, and then turn on the scanner. If the message is still displayed, see
www.hp.com/
support
.
Basic troubleshooting tips
Simple issues such as smudges on the scanning strips or loose cables can cause your scanner to
produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following
items when you encounter scanning problems.
●
If scans are fuzzy, check to see if the scanning strips inside the document feeder are dirty or
smudged. If so, clean the scanning strips.
If you are scanning a document that will be analyzed using Optical Character Recognition (OCR),
make sure that the original document is clear enough to be analyzed.
●
Make sure that the USB and power cables are firmly seated in their respective connectors on the
back of the scanner, and that the power cord is plugged into a working electrical outlet or surge
protector.
●
Make sure the scanner has not automatically powered off. If it has, press the Power (
) button to
turn on the scanner.
TIP:
You can change the auto-off setting on the
Settings
tab of the HP Scanner Tools Utility.
●
Ensure that the scanner is receiving power.
Check that the green LED on the power supply case is on.
If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. Contact
www.hp.com/
support
for assistance.
32
Chapter 5
Troubleshooting
ENWW