HP ScanJet Enterprise Flow 7000 User Guide - Page 49

Scanner paper path problems, Paper jamming, skewing, misfeeds, or multiple- feeds

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5. If the problem persists, the buttons might be disabled outside of the HP Scanner Tools Utility. Try the following procedure: a. Open Control Panel, select Hardware and Sound, and then select Scanners and Cameras (in Windows 7, select Hardware and Sound, and then select Devices and Printers). b. Display the scanner properties: ● Windows XP and Vista: Right-click your scanner model, click Properties, and then click the Events tab. ● Windows 7: Right-click your scanner model, click Scan properties, and then click the Events tab. c. Examine the buttons setting for your scanner, ensure that the Take no action option is not selected, and then click OK. 6. If the problem still persists, there may be a problem with the front panel. Contact HP Support at www.hp.com/support. Scanner paper path problems ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Scanning fragile originals ● Paper does not feed from the scanner ● Originals are curling up in the scanner output tray. ● The bottom of the scanned image is cut off ● The scanned images have streaks or scratches ● An item loaded in the scanner jams repeatedly ● Clear jams from the scanner paper path Paper jamming, skewing, misfeeds, or multiple-page feeds ● Scanning damp or wet pages can cause paper jams. Make sure that the pages you are feeding are completely dry (toner is dry, there are no wet substances such as glue or correction fluid). ● Check that all rollers are in place and that the roller door and document feeder hatch are closed. ● If the pages look skewed as they feed into the scanner paper path, check the resulting scanned images in the software to ensure that they are not skewed. ● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack. ● The paper guides must be touching the sides of the paper stack to work properly. Please ensure that the paper stack is straight and the guides are against the paper stack. ENWW Scanner paper path problems 43

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5.
If the problem persists, the buttons might be disabled outside of the HP Scanner Tools Utility. Try
the following procedure:
a.
Open
Control Panel
, select
Hardware and Sound
, and then select
Scanners and
Cameras
(in Windows 7, select
Hardware and Sound
, and then select
Devices and
Printers
).
b.
Display the scanner properties:
●
Windows XP and Vista:
Right-click your scanner model, click
Properties
, and
then click the
Events
tab.
●
Windows 7:
Right-click your scanner model, click
Scan properties
, and then click
the
Events
tab.
c.
Examine the buttons setting for your scanner, ensure that the
Take no action
option is not
selected, and then click
OK
.
6.
If the problem still persists, there may be a problem with the front panel. Contact HP Support at
www.hp.com/
support
.
Scanner paper path problems
●
Paper jamming, skewing, misfeeds, or multiple-page feeds
●
Scanning fragile originals
●
Paper does not feed from the scanner
●
Originals are curling up in the scanner output tray.
●
The bottom of the scanned image is cut off
●
The scanned images have streaks or scratches
●
An item loaded in the scanner jams repeatedly
●
Clear jams from the scanner paper path
Paper jamming, skewing, misfeeds, or multiple-page feeds
●
Scanning damp or wet pages can cause paper jams. Make sure that the pages you are feeding
are completely dry (toner is dry, there are no wet substances such as glue or correction fluid).
●
Check that all rollers are in place and that the roller door and document feeder hatch are closed.
●
If the pages look skewed as they feed into the scanner paper path, check the resulting scanned
images in the software to ensure that they are not skewed.
●
The pages might not be placed correctly. Straighten the pages and adjust the paper guides to
center the stack.
●
The paper guides must be touching the sides of the paper stack to work properly. Please ensure
that the paper stack is straight and the guides are against the paper stack.
ENWW
Scanner paper path problems
43