HP ScanJet Enterprise Flow 7000 User Guide - Page 43

The scanner has stopped working correctly, Add/Remove, Programs and Features

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The scanner has stopped working correctly If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is working. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that both the USB cable and power supply are properly connected. Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. 2. Ensure that the scanner is receiving power. a. Check that the green LED on the power supply case is on. b. If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply is plugged into. c. If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact www.hp.com/support for assistance. 3. Unplug the power cable from the power source, wait 30 seconds, and then plug it back in. 4. Restart your computer. 5. On the computer, open Control Panel and use the Add/Remove tool (in Windows Vista, the Programs and Features tool) to uninstall the following applications: ● HP Scanjet 7000 s2 ● HP Scanjet 7000 s2 ISIS ● HP Smart Document Scan Software 6. Reinstall the applications using the HP Scanning Software CD that came with your scanner. 7. Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to turn on the scanner. ENWW Scanner initialization or hardware problems 37

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The scanner has stopped working correctly
If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is
working. If the problem persists, proceed with the next step.
1.
A cable might be loose. Ensure that both the USB cable and power supply are properly
connected.
Use the cable that was included with the scanner. Another USB cable might not be compatible
with the scanner.
2.
Ensure that the scanner is receiving power.
a.
Check that the green LED on the power supply case is on.
b.
If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
c.
If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. Contact
www.hp.com/
support
for assistance.
3.
Unplug the power cable from the power source, wait 30 seconds, and then plug it back in.
4.
Restart your computer.
5.
On the computer, open Control Panel and use the
Add/Remove
tool (in Windows Vista, the
Programs and Features
tool) to uninstall the following applications:
●
HP Scanjet 7000 s2
●
HP Scanjet 7000 s2 ISIS
●
HP Smart Document Scan Software
6.
Reinstall the applications using the HP Scanning Software CD that came with your scanner.
7.
Reconnect the USB cable and power cable to the scanner, and then press the Power (
) button to
turn on the scanner.
ENWW
Scanner initialization or hardware problems
37