HP Scanjet N8000 Scanjet N8400 User Guide - Page 28

Scanner Error Message, Recovery Process, Clean Out Open, Duplex Error, Power, Multipick Error

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Chapter 5 (continued) Scanner Error Message Clean Out Open Recovery Process Replace the ADF access door by positioning the door over the ADF opening and pressing the door into place until both sides click. Duplex Error Multipick Error 01 02 03 Follow these steps to resolve the error: 1. Close the program you are using to scan. 2. Press the Power switch to the off position. 3. Check the scanner cables to make sure that they are securely attached to the scanner. 4. Press the Power switch to the on position, and then try to scan. If the problem persists, contact HP Support. The document feeder cannot pick up the paper or the paper is jammed. Follow these steps to resolve the error: 1. Remove the paper from the document feeder. 2. Sort through the stack to make sure the sheets are not stuck together. 3. Make sure the paper meets the size and weight specifications, as specified in the scanner User Guide. 4. Replace the stack of originals and try again. Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing one of the front panel buttons. If the message is still displayed, contact HP Support. For more information, see Contact HP Support. Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing one of the front panel buttons. If the message is still displayed, contact HP Support. For more information, see Contact HP Support. Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing one of the front panel buttons. If the message is still displayed, contact HP Support. For more information, see Contact HP Support. 26 Troubleshooting

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Scanner Error Message
Recovery Process
Clean Out Open
Replace the ADF access door by positioning the door over the ADF
opening and pressing the door into place until both sides click.
Duplex Error
Follow these steps to resolve the error:
1.
Close the program you are using to scan.
2.
Press the
Power
switch to the off position.
3.
Check the scanner cables to make sure that they are securely
attached to the scanner.
4.
Press the
Power
switch to the on position, and then try to scan.
If the problem persists, contact
HP Support
.
Multipick Error
The document feeder cannot pick up the paper or the paper is
jammed. Follow these steps to resolve the error:
1.
Remove the paper from the document feeder.
2.
Sort through the stack to make sure the sheets are not stuck
together.
3.
Make sure the paper meets the size and weight specifications,
as specified in the scanner User Guide.
4.
Replace the stack of originals and try again.
01
Press the
Power Save
button to turn the scanner off, and then turn
the scanner on again by pressing one of the front panel buttons. If
the message is still displayed, contact HP Support. For more
information, see
Contact HP Support
.
02
Press the
Power Save
button to turn the scanner off, and then turn
the scanner on again by pressing one of the front panel buttons. If
the message is still displayed, contact HP Support. For more
information, see
Contact HP Support
.
03
Press the
Power Save
button to turn the scanner off, and then turn
the scanner on again by pressing one of the front panel buttons. If
the message is still displayed, contact HP Support. For more
information, see
Contact HP Support
.
Chapter 5
(continued)
26
Troubleshooting