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HP Scitex LX850 HP Scitex LX850 & LX820 Printers: Maintenance and troubles - Page 107

HP Internal Print Server, HP Proactive Support

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Index A aerosol filters maintenance 41 alerts errors 7 alerts, warnings 7 automatic tracking 11 B banding problems 11 C calibration color 12 carriage cover, cleaning 25 carriage oiler foams, replacing 37 carriage rails, cleaning 25 caution 4 clean the printer 29 cleaning kit 46 collector detaches substrate 52 fails intermittently 52 skew or telescoping 52 stops winding 52 substrate jam 53 winds wrong way 52 color calibration 12 color calibration cancelled 87 color profiles 16 colors inaccurate 71 colors shift unexpectedly 71 colors washed out 70 curing plates cleaning 28 Customer Care 93 D diverter rollers cleaning 28 documentation 92 dynamic color registration 16 E edge holders cleaning 34 electromagnetic disturbances 85 emergency stop buttons 5 error messages front panel 88 F files not properly deleted 86 firmware update 48 G graininess 68 H HP Customer Care 93 HP Internal Print Server maintenance 47 upgrade 48 HP Proactive Support 92 I ink cartridge cannot insert 81 maintenance 23 reseat 81 ink collector foams replacing 38 ink deposits maintenance 29 ink restrictions 15 IP address set manually 85 L labels, warning 4 line sensor cleaning 30 line sensor box replacing 40 load substrate cannot load 49 M main roller cleaning 31 move the printer 45 O overheated printhead 83 P pinch wheels cleaning 32 platen cleaning 32 preventive maintenance kits 46 primer maintenance 35 print-quality problems banding 62 colors inaccurate 71 colors misaligned 66 colors shift unexpectedly 71 colors washed out 70 edges rough or blurred 70 general 61 graininess 68 horizontal lines 62 smudged print 69 straight white lines 65 printer does not print 85 printer does not start 84 printer not detected 86 printer status 7 printhead align 9 cannot insert 81 check 24 clean 33 crash 83 damaged substrate 83 maintenance 23 overheated 83 reseat 82 ENWW Index 101

Section	Page
Safety precautions	7
General safety guidelines	7
Electrical shock hazard	7
Heat hazard	8
Fire hazard	8
Mechanical hazard	9
Heavy substrate hazard	9
Ink handling	9
Warnings and cautions	10
Warning labels	10
Emergency stop buttons	11
Printer status	13
Check printer status	13
Printer alerts	13
Printer calibration	15
Align the printheads	15
Troubleshoot printhead alignment	16
Printhead alignment diagnostic plot	16
Substrate-advance compensation	17
Substrate-advance test print	17
Color calibration	18
Ink restrictions	21
Color profiles	22
Dynamic color registration	22
The problem: color misregistration	22
The solution: dynamic color registration	23
Dynamic color registration without the test pattern	25
Dynamic color registration on the fly	25
Which calibrations are specific to a certain substrate preset or printmode	28
Hardware maintenance	29
Maintain the ink cartridges	29
Maintain the printheads	29
Maintain the substrates	29
Check the printheads	30
Clean the carriage cover	31
Clean the carriage rails	31
Clean the curing plates	34
Clean the diverter rollers	34
Clean the exterior of the printer	35
Clean the ink deposits	35
Clean the line sensor and aerosol inlets	36
Clean the main roller	37
Clean the pinch wheels	38
Clean the platen	38
Clean the printheads	39
Clean the substrate-advance sensor	39
Clean the substrate edge holders	40
Clean the temperature sensors	40
Clean the tension roller (LX850 only)	41
Maintain the printhead primers	41
Replace the carriage oiler foams	43
Replace the ink collector foams (LX850 only)	44
Replace the line sensor box	46
Replace the printhead cleaning roll and aerosol filters	47
Move the printer	51
Preventive maintenance kits	52
Cleaning kit	52
Software maintenance	53
Maintain the HP Internal Print Server	53
Update the firmware	54
Update the IPS	54
Troubleshoot substrate issues	55
The substrate cannot be loaded successfully	55
The substrate has jammed	55
The substrate is not attached to the input core	56
The core slips on the Spindle (Dual Roll)	57
The collector stops winding prematurely (LX850 only)	58
The collector occasionally fails to work correctly (LX850 only)	58
The collector winds in the wrong direction (LX850 only)	58
The collector detaches the substrate from the spindle (LX850 only)	58
There is skew or telescoping on the collector (LX850 only)	58
The substrate has jammed on the collector (LX850 only)	59
The substrate sticks to the platen	59
The ink is still wet when the substrate emerges	59
The substrate is not flat	59
There are wrinkles in the substrate	60
There are ink marks on the substrate	62
There are drops of ink on the substrate	63
There are drops of oil on the substrate	63
The printed plot is shorter than expected	65
How to achieve better consistency between jobs of the same length	65
Troubleshoot print-quality issues	67
General advice	67
Banding	68
Vertical Banding in the printed area fills	70
Straight white lines in one color	71
Colors are misaligned	72
Colors are misaligned vertically	72
Colors are misaligned horizontally	73
Correcting misregistration	73
The print is grainy	74
The print is smudged	75
Edges of objects are rough or blurred	76
Colors look washed out	76
Colors are inaccurate	77
Colors shift unexpectedly	77
How to avoid Color Inconsistency	77
When printing using the tiling option	78
When performing ‘Nesting’	79
Neighboring area fill dependence	79
When printing area fills on some substrates	80
Blurred or defective areas on edges or lines	80
Troubleshoot double-sided printing	82
The printer will not let me print double-sided	82
Print-quality defects	82
Marks on the substrate	83
Substrate jams	83
The printer cannot detect the Image Registration Line	83
The printer cannot detect the left edge of the substrate	84
Excessive registration error along substrate movement direction	84
Excessive registration error along carriage movement direction	84
The relative position between side A and B was not as expected	85
Printing a queue using the double-sided functionality	85
The Internal Print Server shows only one row of jobs	85
The number of copies do not match between Side A and B	85
Printing double-sided does not respect the left edge position selected	86
The two sides of a double-sided job are not the same size	86
Troubleshoot ink cartridge and printhead issues	87
Cannot insert an ink cartridge	87
Cannot insert a printhead	87
The front panel recommends replacing or reseating an ink cartridge	87
The front panel recommends replacing or reseating a printhead	88
A printhead has overheated	89
A printhead has damaged the substrate	89
Incorrect printhead cleaning roll errors	89
Troubleshoot other issues	90
The printer does not start	90
The printer does not print	91
The printer seems slow	91
The HP Internal Print Server cannot retrieve an IP address	91
The HP Internal Print Server (IPS) cannot detect the printer	92
Print job files have not been properly deleted	92
Color calibration fails	93
Front-panel error messages	94
When you need help	98
Documentation	98
HP Proactive Support	98
HP Customer Care	99
HP Customer Care Centers	99
North America	99
Europe, Middle East and Africa	99
Asia and Pacific	100
Latin America	100
Service information	100
Preset creation flowchart	102
How to adapt your previously developed ‘substrate presets’ and ‘media profiles’ to the new LX610 Ink ...	103

Match case Limit results 1 per page

Index

aerosol filters

maintenance

alerts

errors

alerts, warnings

automatic tracking

banding problems

calibration

color

carriage cover, cleaning

carriage oiler foams, replacing

carriage rails, cleaning

caution

clean the printer

cleaning kit

collector

detaches substrate

fails intermittently

skew or telescoping

stops winding

substrate jam

winds wrong way

color calibration

color calibration cancelled

color profiles

colors inaccurate

colors shift unexpectedly

colors washed out

curing plates

cleaning

Customer Care

diverter rollers

cleaning

documentation

dynamic color registration

edge holders

cleaning

electromagnetic disturbances

emergency stop buttons

error messages

front panel

files not properly deleted

firmware update

graininess

HP Customer Care

HP Internal Print Server

maintenance

upgrade

HP Proactive Support

ink cartridge

cannot insert

maintenance

reseat

ink collector foams

replacing

ink deposits

maintenance

ink restrictions

IP address

set manually

labels, warning

line sensor

cleaning

line sensor box

replacing

load substrate

cannot load

main roller

cleaning

move the printer

overheated printhead

pinch wheels

cleaning

platen

cleaning

preventive maintenance kits

primer maintenance

print-quality problems

banding

colors inaccurate

colors misaligned

colors shift unexpectedly

colors washed out

edges rough or blurred

general

graininess

horizontal lines

smudged print

straight white lines

printer does not print

printer does not start

printer not detected

printer status

printhead

align

cannot insert

check

clean

crash

damaged substrate

maintenance

overheated

reseat

ENWW

Index

101