HP Smart Tank 7300 Setup Poster_Reference Guide - Page 9

English Help and tips for Wi-Fi and connectivity If the software is unable to find your printer during setup, check the following conditions to resolve the issue. Potential Issue Printer Wi-Fi setup mode timed out Solution If the Wi-Fi light is off, the printer might not be in Wi-Fi setup mode. Restart Wi-Fi setup mode: 1. If the control panel is not lit, press any button to wake the printer. 2. P ress and hold for 5 seconds until the control panel buttons light up. 3. Press and hold and for 5 seconds until the Wi-Fi light blinks blue. 4. W ait for one minute. Close and reopen HP Smart, and then try connecting again. Computer or mobile device too far from printer Move your computer or mobile device closer to the printer. Your device might be out of range of the printer's Wi-Fi signal. Computer connected to a Virtual Private Network (VPN) or remote work network Disconnect from a VPN before installing HP Smart software. You can't install apps from the Microsoft Store when connected to a VPN. Connect to the VPN again after finishing printer setup. Note: Consider your location and the security of the Wi-Fi network before disconnecting from a VPN. Wi-Fi turned off on computer (computer connected by Ethernet) If your computer is connected by Ethernet, turn on the computer's Wi-Fi while setting up the printer. Disconnect the Ethernet cable temporarily to complete setup over Wi-Fi. Bluetooth is turned off on your computer or mobile device Location is turned off on your mobile device Turn on Bluetooth for the computer or mobile device being used to complete printer setup. For mobile devices, turn on Location services also. Bluetooth and Location help the software find your network and printer. Note: Your location is not being determined and no location information is being sent to HP as part of the setup process. 9