HP StorageWorks 9100 HP StorageWorks 9100 Extreme Data Storage System release - Page 11

Description, Issue

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Issue Description 24591 Sometimes a fan on an ExDS9100cx chassis reports a spurious DEGRADED status. The status is reported in a log message similar to: SGA8320003: array 3: box 2: fan: 2: fan is DEGRADED (was OK). When the status returns to OK, a message such as this is logged: SGA8320003: array 3: box 2: fan: 2: fan is OK (was DEGRADED). Workaround: If the OK message is reported within a few minutes of the DEGRADED message, you can ignore this status as spurious. You only need to replace the fan if the status remains in the DEGRADED state for 15 minutes. 24649 Onboard Administrator firmware update not reflected in a timely manner. When upgrading the Onboard Administrator (OA) interconnect firmware, it will not be referenced in HP ExDS commands until the exdsadmin vhost is restarted or moved. 24820 Intermittent failure of SAS switch module management firmware upgrade. When upgrading the SAS switch module management firmware, the upgrade process may fail to complete. If the upgrade process stalls before the Progress Percent reaches 100% for more than five minutes, or if the upgrade process reports a double free error, then the upgrade process might have failed. Workaround: 1. Press Ctrl+Alt+D to disconnect from the interconnect. 2. At the OA prompt enter the restart interconnect command to restart the affected SAS switch management module. 3. Wait at least two minutes for the restart to complete. 4. At the OA prompt enter the connect interconnect command to reconnect to the SAS switch. 5. Repeat the SAS switch module management firmware the upgrade process. Fix: Installing the SAS switch module management firmware version 1.1.8.0 resolves this issue. NOTE: The SAS switch module management firmware startup can be interrupted by keypress during the early boot sequence. Should this accidentally happen, resume the normal boot process by entering the boot command at the => prompt. 24978 Error message displayed when shutting down the ExDS System Shutting down the HP ExDS9100 with the following command: # exdsmgr shutdown server 1-16 could result in the following error message being displayed: sodbConfigStatusRemove: sodbRemove: libsodb.so: mysql_error: 1053 Server shutdown in progress Workaround: This error message can be ignored; the system should still shutdown successfully. Insight Manager Agents (hpasm) not running. Fan, power supply, temperature and DIMM status is not monitored. If the syscheck report contains a message similar to the following: 25188 it indicates that the server environmental monitoring has encountered a problem. Workaround: Schedule a reboot of the HP server blade to correct this issue. Restarting the hpasm software does not correct the problem. HP StorageWorks 9100 Extreme Data Storage System release notes 11

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Description
Issue
Sometimes a fan on an ExDS9100cx chassis reports a spurious DEGRADED status.
The status is reported in a log message similar to:
SGA8320003: array 3: box 2: fan: 2:
fan is DEGRADED (was OK)
. When the status returns to OK, a message such as this is logged:
SGA8320003: array 3: box 2: fan: 2: fan is OK (was DEGRADED)
.
Workaround:
If the OK message is reported within a few minutes of the DEGRADED message, you
can ignore this status as spurious. You only need to replace the fan if the status remains in the
DEGRADED state for 15 minutes.
24591
Onboard Administrator firmware update not reflected in a timely manner.
When upgrading the Onboard Administrator (OA) interconnect firmware, it will not be referenced
in HP ExDS commands until the
exdsadmin vhost
is restarted or moved.
24649
Intermittent failure of SAS switch module management firmware upgrade.
When upgrading the SAS switch module management firmware, the upgrade process may fail to
complete. If the upgrade process stalls before the Progress Percent reaches 100% for more than five
minutes, or if the upgrade process reports a double free error, then the upgrade process might have
failed.
Workaround:
1.
Press
Ctrl
+
Alt
+
D
to disconnect from the interconnect.
2.
At the OA prompt enter the
restart interconnect
command to restart the affected SAS
switch management module.
3.
Wait at least two minutes for the restart to complete.
4.
At the OA prompt enter the
connect interconnect
command to reconnect to the SAS
switch.
5.
Repeat the SAS switch module management firmware the upgrade process.
Fix:
Installing the SAS switch module management firmware version 1.1.8.0 resolves this issue.
NOTE:
The SAS switch module management firmware startup can be interrupted by keypress during
the early boot sequence. Should this accidentally happen, resume the normal boot process
by entering the
boot
command at the
=>
prompt.
24820
Error message displayed when shutting down the ExDS System
Shutting down the HP ExDS9100 with the following command:
# exdsmgr shutdown server
1-16
could result in the following error message being displayed:
sodbConfigStatusRemove: sodbRemove: libsodb.so: mysql_error: 1053 Server
shutdown in progress
Workaround:
This error message can be ignored; the system should still shutdown successfully.
24978
Insight Manager Agents (hpasm) not running. Fan, power supply, temperature and DIMM status is
not monitored.
If the syscheck report contains a message similar to the following:
it indicates that the server environmental monitoring has encountered a problem.
Workaround:
Schedule a reboot of the HP server blade to correct this issue. Restarting the hpasm
software does not correct the problem.
25188
HP StorageWorks 9100 Extreme Data Storage System release notes
11