HP Stream 11-r000 User Guide

HP Stream 11-r000 Manual

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  • HP Stream 11-r000 | User Guide - Page 1
    User Guide
  • HP Stream 11-r000 | User Guide - Page 2
    Go to http://www.microsoft.com for details. To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Software terms By installing, copying, downloading, or otherwise using any software product
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor
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    vi Processor configuration setting (select products only)
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    Starting right ...1 Visit the HP Apps Store ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Buttons ...10 Keys ...11 Using the action keys
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    and exiting Sleep and Hibernation ...25 Manually initiating and exiting Sleep 26 Manually initiating and exiting Hibernation (select products computer cannot exit Hibernation 29 Running on AC power ...29 Troubleshooting power problems ...30 Shutting down (turning off) the computer ...30 7
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    Using firewall software ...38 Installing software updates ...38 Using HP Touchpoint Manager (select products only 39 Securing your wireless network only 43 10 Using HP PC Hardware Diagnostics (UEFI) ...44 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 44 11 Backing up, restoring,
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    the computer boot order 50 Removing the HP Recovery partition (select products only 51 12 Specifications ...52 Input power ...52 Operating environment ...52 13 Electrostatic Discharge ...53 14 Accessibility ...54 Supported assistive technologies ...54 Contacting support ...54 Index ...55 x
  • HP Stream 11-r000 | User Guide - Page 11
    Select the Store icon next to the taskbar search box. 2. Select HP picks to view all the available apps. NOTE: HP picks is available in select countries only. 3. Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All
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    Instructions ● Overview of computer setup and features Get started app ● A broad range of how-to information and troubleshooting tips To access the Get started app: ▲ Select the Start button, and then select the Get started app. HP support ● Online chat with an HP technician For U.S. support
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    Resource Contents Go to http://www.hp.com/go/orderdocuments. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where
  • HP Stream 11-r000 | User Guide - Page 14
    2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware
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    Right side Component (1) HDMI port (2) USB 3.0 port (3) Memory card reader (4) AC adapter/battery light (5) Power connector Description Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-
  • HP Stream 11-r000 | User Guide - Page 16
    in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. NOTE: When a device is connected to the jack, the computer speakers are disabled. ● On: The
  • HP Stream 11-r000 | User Guide - Page 17
    . (5) Webcam ‒ or - 3D camera (select products only) Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam: ▲ Type camera in the taskbar search box, and then select Camera. To use the 3D camera: ▲ See Using an
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    Top TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using the TouchPad and touch screen gestures on page 23 Functions like the
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    Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in
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    Buttons Component (1) Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in
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    image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Mutes or restores speaker sound. Top 11
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    a wireless connection is possible. Component (1) Speakers (2) Description Produce sound. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. 12 Chapter 2 Getting to know your computer
  • HP Stream 11-r000 | User Guide - Page 23
    this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product
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    To insert a SIM card, follow these steps: 1. Turn off the computer by using the Shut down command. 2. Close the display. 3. Disconnect all external devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5. Turn the computer so that the left side is facing toward you. 6. Hold
  • HP Stream 11-r000 | User Guide - Page 25
    device in your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area network (WWAN), network, connect to a network, and diagnose and repair network problems. Connecting to a wireless network 15
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    support for mobile broadband service. Your new computer, when used with a mobile operator's network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots. NOTE: If your computer includes HP DataPass, the instructions
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    HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using HP DataPass (select products only) HP such as the following: ● Computers (desktop, notebook) ● Phones (cellular, cordless, smartphone) ●
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    2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Sharing data and drives and
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    Use your HP computer as Some models allow you to video conference and chat online using streaming video. ▲ To access the camera, type camera in the wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting
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    HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides you to watch streaming video from your instructions. For information on using your video features, refer to HP Support Assistant.
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    connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to computer screen image between 4 display states: ● PC screen only: View the screen image on the HDMI is the only video interface that supports high-definition video and audio. After
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    To return the audio stream to the computer speakers: 1. Right-click the Speakers icon in click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the
  • HP Stream 11-r000 | User Guide - Page 33
    5 Navigating the screen You can navigate the computer screen in the following ways: ● Use touch gestures directly on the computer screen (select products only) ● Use touch gestures on the TouchPad ● Use keyboard and optional mouse (mouse purchased separately) Using the TouchPad and touch screen
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    Two-finger scroll (TouchPad only) Use the two-finger scroll to move up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Two-finger tap (TouchPad only) Use the two-finger tap to open the menu for an object on
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    the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Manually initiating and exiting Hibernation (select products only) on page 26. CAUTION: To reduce the risk of possible audio and video
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    you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Manually initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power
  • HP Stream 11-r000 | User Guide - Page 37
    or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support.
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    the question mark icon in the taskbar. 2. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery
  • HP Stream 11-r000 | User Guide - Page 39
    or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save power For information about connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does not use
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    battery life. ● The power meter icon changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the AC adapter is not functioning and should be replaced. Contact support for information about obtaining a replacement AC power adapter. Shutting down (
  • HP Stream 11-r000 | User Guide - Page 41
    If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, select the Power icon, and then select Shut down. ● Press and hold the power button for at least 5 seconds. ●
  • HP Stream 11-r000 | User Guide - Page 42
    Free up disk space by deleting unnecessary files or Uninstall apps to free up disk space. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions
  • HP Stream 11-r000 | User Guide - Page 43
    If you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or Click the question mark icon in the taskbar. 2. Select My PC, select the Updates tab, and then select Check for updates and
  • HP Stream 11-r000 | User Guide - Page 44
    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids
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    ● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label
  • HP Stream 11-r000 | User Guide - Page 46
    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password such as screen-saver passwords: ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the
  • HP Stream 11-r000 | User Guide - Page 47
    notebook mode and you must use the keyboard attached to your notebook instructions HP SimplePass software. To register fingerprints with HP SimplePass: 1. Swipe a finger on the fingerprint sensor to launch HP SimplePass. 2. When the HP SimplePass welcome screen is displayed, select Get Started. 3. HP
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    . For more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and
  • HP Stream 11-r000 | User Guide - Page 49
    Options, and then follow the on-screen instructions. Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT enables businesses to effectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks,
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    3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Remove the key and keep it in a safe place. 40 Chapter 8 Securing your computer and information
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    in notebook mode and you must use the keyboard attached to your notebook. The HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting
  • HP Stream 11-r000 | User Guide - Page 52
    Click the question mark icon in the taskbar. 2. Select My PC, and then select Specifications. - or - ▲ Use Setup Utility HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions
  • HP Stream 11-r000 | User Guide - Page 53
    that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Synchronizing
  • HP Stream 11-r000 | User Guide - Page 54
    a convertible computer, your computer must be in notebook mode and you must use the keyboard attached to instructions. On a tablet, press the volume down button to stop a diagnostic test. NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc. Downloading HP PC
  • HP Stream 11-r000 | User Guide - Page 55
    - or - Click Find Now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP PC Hardware Diagnostics (UEFI) to a USB
  • HP Stream 11-r000 | User Guide - Page 56
    and then select This PC. ● If your computer support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. 46 Chapter 11
  • HP Stream 11-r000 | User Guide - Page 57
    Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the
  • HP Stream 11-r000 | User Guide - Page 58
    search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide
  • HP Stream 11-r000 | User Guide - Page 59
    then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be
  • HP Stream 11-r000 | User Guide - Page 60
    keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with keyboards attached: ▲ Turn on you want to boot. 4. Follow the on-screen instructions. 50 Chapter 11 Backing up, restoring, and recovering
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    is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 51
  • HP Stream 11-r000 | User Guide - Page 62
    from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. The voltage
  • HP Stream 11-r000 | User Guide - Page 63
    components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP Stream 11-r000 | User Guide - Page 64
    designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies
  • HP Stream 11-r000 | User Guide - Page 65
    /battery 5 accessibility 54 action keys 11 identifying 11 airplane mode 15 airplane mode key HP PC Hardware Diagnostics (UEFI) using 44 HP Recovery Manager correcting boot problems 50 starting 49 HP Recovery media creating 46 recovery 49 HP Recovery partition recovery 49 removing 51 HP resources 2 HP
  • HP Stream 11-r000 | User Guide - Page 66
    esc 11 fn 11 Windows 11 L labels Bluetooth 13 regulatory 13 serial number 13 service 12 wireless certification 13 WLAN 13 lights AC adapter/battery 5 caps lock 9 mute 9 power 6, 9 locating information hardware 4 software 4 low battery level 28 M maintenance Disk Cleanup 32 Disk Defragmenter 32 HP 3D
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    using the TouchPad 23 V video 20 W webcam identifying 7 using 19 webcam light, identifying 7 Windows system restore point 46, 47 Windows key, identifying 11 Windows passwords 36 Windows tools using 47 wireless button 15 wireless certification label 13 wireless controls button 15 operating system 15
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User Guide