HP T5145 HP ThinConnect, build S2ST0070 Administrator's Guide - Page 75

Support, Hardware Warranty, Image Updates and Add-ons, Custom Image Requests

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3 Support If you require support for your thin client, contact your region's HP Technical Support Center. Support contact information is available at the Contact HP link on the HP home page or at http://welcome.hp.com/country/us/en/contact_us.html. Hardware Warranty The hardware warranty is three years limited coverage and is upgradeable through the purchase of an optional HP Care Pack. Software Warranty The software warranty covers several features, including: ● Altiris Remote Management Client ● Citrix Client Note that Altiris is supported directly by Altiris, Inc. All other services and features are from open source community packages and are not supported by HP. For ThinPrint Warranty and support information contact your ThinPrint service representative. Image Updates and Add-ons HP provides periodic updates to the image. Check the HP support site for important documentation that provides specific information for your image version. You can find support documentation at: http://www.hp.com/support/ To search for support documentation, type your country and product name, and then click Manuals. Custom Image Requests To obtain a custom image from HP, contact your HP Account Team, which will work through the HP Specials Process to understand the opportunity, image requirements, schedule, and costs involved. ENWW Hardware Warranty 69

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3
Support
If you require support for your thin client, contact your region’s HP Technical Support Center.
Support contact information is available at the Contact HP link on the HP home page or at
country/us/en/contact_us.html
.
Hardware Warranty
The hardware warranty is three years limited coverage and is upgradeable through the purchase of an
optional HP Care Pack.
Software Warranty
The software warranty covers several features, including:
●
Altiris Remote Management Client
●
Citrix Client
Note that Altiris is supported directly by Altiris, Inc. All other services and features are from open source
community packages and are not supported by HP.
For ThinPrint Warranty and support information contact your ThinPrint service representative.
Image Updates and Add-ons
HP provides periodic updates to the image. Check the HP support site for important documentation that
provides specific information for your image version. You can find support documentation at:
support/
To search for support documentation, type your country and product name, and then click
Manuals
.
Custom Image Requests
To obtain a custom image from HP, contact your HP Account Team, which will work through the HP
Specials Process to understand the opportunity, image requirements, schedule, and costs involved.
ENWW
Hardware Warranty
69