HP TC1100 Startup Guide, Enhanced for Accessibility: - Page 75

Is Software Functioning Abnormally?, Using HP Help and Support - driver updates

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Solving Problems Is Software Functioning Abnormally? If your software becomes unresponsive or responds abnormally: ■ Restart the tablet PC. ■ Run a virus scan. ❏ For information about obtaining antivirus software, see the "Protecting the Tablet PC Against Viruses" section in Chapter 3. ❏ For information about running a virus scan, refer to the Help file within the antivirus software. ■ Reinstall the software. ❏ If you plan to use an optional tablet PC Docking Station and a standard USB keyboard during the reinstallation, connect the keyboard to the tablet PC, not to the Docking Station. ❏ To reinstall software that was not preloaded or preinstalled, follow the instructions in the documentation included with the software. Using HP Help and Support HP Help and Support provides a comprehensive online resource tool that can be used for the following: ■ Troubleshooting ■ Downloading the latest drivers, utilities, and other software updates for your tablet PC ■ Initiating an online service event with an HP support specialist ■ Obtaining information about your tablet PC such as specifications, white papers, customer advisories, and all documentation included with your tablet PC ■ Subscribing to the HP Support Software CD Startup Guide 4-7

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Solving Problems
Is Software Functioning Abnormally?
If your software becomes unresponsive or responds abnormally:
■
Restart the tablet PC.
■
Run a virus scan.
❏
For information about obtaining antivirus software, see
the
“Protecting the Tablet PC Against Viruses”
section in
Chapter 3.
❏
For information about running a virus scan, refer to the
Help file within the antivirus software.
■
Reinstall the software.
❏
If you plan to use an optional tablet PC Docking Station
and a standard USB keyboard during the reinstallation,
connect the keyboard to the tablet PC, not to the
Docking Station.
❏
To reinstall software that was not preloaded or
preinstalled, follow the instructions in the documentation
included with the software.
Using HP Help and Support
HP Help and Support provides a comprehensive online resource
tool that can be used for the following:
■
Troubleshooting
■
Downloading the latest drivers, utilities, and other software
updates for your tablet PC
■
Initiating an online service event with an HP support
specialist
■
Obtaining information about your tablet PC such as
specifications, white papers, customer advisories, and all
documentation included with your tablet PC
■
Subscribing to the
HP Support Software
CD
Startup Guide
4–7