HP Tr3000 Limited Warranty and Technical Support - Page 3

Service Process All Equipment covered by this warranty will be serviced at HP's designated Service Center. Unless otherwise instructed by HP's TAC, all Equipment returned under warranty is to be shipped FOB destination, freight prepaid, to HP at the following address: HP Service Center 1730 North Madson Street Liberty Lake, WA 99019 The RA number is to be legibly written on the outside of the shipping container. Customer will be instructed to fill out and return a "Client Service Report" in the package with the returned Equipment. This survey form will assist the Service Center in determining the cause of failure and completing warranty repairs. HP will ship the repaired or replacement Equipment to the customer location FOB destination, freight prepaid. Equipment should be re-packaged in its original factory shipping packaging when returned for warranty service. If the original packaging is not available, customer is to provide packaging of equivalent protection. Data Storage Media HP is not responsible for any software programs, data, or other information stored or used on any media or part of any Equipment returned to HP for warranty service or other repair, including the costs of recovering such programs or data. If, during the warranty service or repair of the Equipment, the contents of the hard disk or any other data storage media are altered, deleted, modified or lost, HP is not responsible. It is the customer's sole responsibility to back up any software programs, data, or information stored on any storage media or any part of the Equipment returned for warranty service or out-of-warranty repair. 3