HP XM600 hp kayak xm600 series 1, troubleshooting guide for desktop models
HP XM600 - Kayak - 128 MB RAM Manual
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- HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 1
HP Kayak XM600 Desktop Troubleshooting Guide - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 2
copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. AdobeTM and AcrobatTM are trademarks of Adobe Systems Incorporated. McAfee VirusScan® is a registered trademark - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 3
messages during boot, beep codes emitted. Your PC Workstation starts normally, but you are having problems configuring. Refer to page 19. For example, hardware not detected, mouse doesn't work properly, no sound from speakers. Troubleshooting your PC Workstation using HP DiagTools. Refer to page - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 4
This manual is for anyone who wants to: • Troubleshoot problems on the PC Workstation • Find out where to get more information and support. For information about setting up and using your PC Workstation, refer to the User's Guide that came with your PC Workstation. It is also available on HP's web - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 5
from which you bought them, to the dealer from whom you purchased your PC, or to HP so that they can either be recycled or disposed of in the correct way . Returned batteries the leak. Never touch or remove the communications board without first removing the connection to the telephone network. 5 - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 6
Introduction 6 - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 7
LED flashes RED. • Beep code emitted. When the power button is pressed, the PC Workstation starts to boot and there is initially some activity on the monitor, but then: • Screen becomes blank. or • Image is corrupt. Type of Problem • PC Workstation may not be correctly connected to the power supply - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 8
RIMM and Memory Expansion Card Memory Installation. EMU (Error Message Utility) Description. Beep Code Table. Troubleshooting BIOS Problems: • Updating the BIOS. • Restoring BIOS Default Settings. • Clearing the CMOS. • Recovering the BIOS (Crisis Mode). System Board Switches. Using the HP Setup - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 9
does not start Check that... There is not a problem with the power supply unit. If the problem persists, contact HP Support or your authorized dealer How... Connect the power cord to a grounded power outlet and the PC Workstation. Plug a light into the grounded power outlet and check it comes on - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 10
monitor. Plug a light into the grounded power outlet and check that it comes on. How... Refer to the monitor manual if necessary. 1 Replace the monitor by a known working monitor from the same model of PC Workstation. 2 If the monitor starts, contact HP Support or your authorized dealer. The monitor - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 11
Symptom... Check that... Dual monitor or multi-monitor configuration problem One monitor is blank. If you have a dual monitor Plug the monitor in the video output on the second video card. 1 Access Display Properties through Start, Settings, Control Panel. 2 Select the multi-monitor option and - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 12
Workstation boots correctly. Symptom... Flashing RED Status LED. Solid RED Status LED. Beep code is emitted. 1 - 3 - 3 - 1 - --- ---- 1 - 2 - -- Possible Cause... • Cables are incorrectly fitted to the corresponding system board connectors. • System board switches incorrectly set. • AGP PRO video - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 13
PC Workstation, refer to the HP Accessories Web site at: http://www.hp.com/go/pcaccessories. Number of Sockets Order of Installation Unused Sockets RDRAM Modules to be used with the Onboard RIMM Two sockets supporting RDRAM modules. There may be a third memory socket on the system board. This - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 14
• Boot process fails with an error message. • Status LED flashes RED. • Beep code emitted. NOTE Before removing the cover, switch off the display and PC Workstation by pressing the power-off button for five or six seconds. Disconnect the power cord and any accessory cables. When checks have been - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 15
Keyboard Error 1. After a timeout period of five seconds without any intervention, the system resumes to boot. Category #3: 00xx If the error is serious, the POST should prompt: The BIOS has detected a serious problem that prevents your PC from booting Press to view more information about - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 16
. 22h 8042 Keyboard controller test failure Inform HP support/HP reseller that system board is defective. 28h Initialization of RDRAM has failed. Verify that memory or continuity modules are installed. 2Ch RAM failure on address line1.... Check the memory is correctly installed. If the error - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 17
Refer to page 24 for further help, if required. Refer to page 39 for instructions about troubleshooting using HP DiagTools. How... Install the latest driver for the video card. This can be downloaded from the Kayak Support website: www.hp.com/go/kayaksupport, then HP Kayak XM600 PC Workstation. 17 - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 18
Case 5 - Screen Goes Blank or Corrupt Image 18 - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 19
problems configuring different parts of your PC Workstation. Symptom Type of Problem PC Workstation starts to boot, but a POST (PowerOn Self-Test) error message is displayed drivers missing or incorrectly installed. You cannot turn off the PC Workstation. Your PC Workstation has an audio problem - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 20
Configuration Problems Helpful Information Troubleshooting BIOS Problems: • Updating the BIOS. • Restoring the BIOS Default Settings. • Clearing the CMOS. • Recovering the BIOS (Crisis Mode). System Board Switches. Using the HP Setup Program. Troubleshooting Drives With a Problem: • Hard Disk Drive. - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 21
User's Guide. If you need to update, download the latest BIOS version from the Kayak Support website: www.hp.com/go/kayaksupport, then HP Kayak XM600 PC Workstation. Replace the system board by a known working board from the same model of PC Workstation. If the problem persists, contact HP Support - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 22
not work Create a bootable floppy to update the BIOS. Refer to page 31. Check that... The system board is working. If not... There is a possible problem with the system board. Contact HP Support or your authorized dealer. If the problem persists, contact HP Support or your authorized dealer 22 - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 23
disk drive power and data cables are correctly connected (refer to chapter 2 of the PC Workstation's User's Guide). Replace the system board is working. There is a possible problem with the system board. Contact HP Support or your authorized dealer. If the problem persists, contact HP Support - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 24
1 Replace the system board by a known working board from the same model of PC Workstation. 2 Close the PC Workstation, reconnect the power cord and check that the PC Workstation and drive work. 3 If the drive works, contact HP Support or your authorized dealer for further troubleshooting information - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 25
the system board by a known working board from the same model of PC Workstation. 2 Close the PC Workstation, reconnect the power cord and check that the PC Workstation works. 3 If the port works, contact HP Support or your authorized dealer for further troubleshooting information. If the problem - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 26
a new User Password. This will replace the old password which you had forgotten. 7 Press Esc, or F3, or select Exit Menu, to save the new Password and exit Setup. 1 Switch off the PC Workstation and remove the power cord. 2 Remove the PC Workstation's cover. 3 Set switch 9 on the system board switch - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 27
system board. If you are using headphones or speakers, ensure they are correctly connected. For information on connecting audio accessories, refer to your PC's User's Guide the microphone specifications meet the requirements of the 16-bit sound components. The microphone should be a 600-ohm electret - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 28
Summer Time. To change the date and time, use your operating system utilities or the Setup program. If necessary, install a new battery (refer to Chapter 2 of your User's Guide). If there still is a software problem... Run HP DiagTools to check the hardware configuration. Refer to page 39. 28 - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 29
Problems If the PC Workstation Clock Is Not Keeping Time Correctly If the PC Workstation your PC Workstation, or to HP, so that Workstation stores. To change the battery: 1 Disconnect the PC Workstation's power supply cord and any connection to a telecommunications network. 2 Remove the PC Workstation - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 30
Using the Euro Symbol If You Have Problems Using the Euro Symbol If your keyboard has a Euro symbol key, it can only be used with operating systems and applications that support this feature. • Only the latest operating systems, such as Windows 98, provide integrated support for the Euro symbol (in - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 31
note of the system setup. Updating the BIOS The latest system BIOS (standard flash operation) for your PC Workstation can be downloaded from HP's Support Web site at: www.hp.com/go/kayaksupport. Instructions on updating the BIOS are supplied with the downloaded BIOS files and a BIOS flash utility - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 32
Configuration Problems Troubleshooting BIOS Problems Clearing the CMOS 1 Turn off the PC Workstation, disconnect the power cord and data cables, then remove the cover. 2 Set the system board switch 8 to the ON position to clear the CMOS memory. 3 Replace the cover, and only reconnect the power cord. - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 33
on the PC Workstation. 11 The PC Workstation boots from the floppy disk, then flashes the BIOS. However, it should be noted, that during the flash process, the screen remains blank. 12 The recovery process is finished when there are four beeps. 13 Power off the PC Workstation. Remove the floppy - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 34
enables the BIOS recovery mode at next boot. Retains CMOS memory. ON clears CMOS memory at next boot. Enables User and System Administrator passwords. ON clears the passwords at next boot. Selects the chassis type. OFF = desktop NOTE A limited number of early HP Kayak XM600 system boards have 20 - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 35
Configuration Problems Using the HP Setup Program Using the HP Setup Program The Setup program allows you to view and change the configuration of your PC Workstation, such as the passwords and boot device order. Follow these instructions to check the configuration. First, Turn On or Restart If - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 36
-On-Self-Test, there could be a potential problem with the hard disk drive. Carry out an immediate data backup, then contact HP Support. 2 Check that the disk power and data cables are correctly connected (refer to Chapter 2 in your User's Guide for information about cables and connectors). 3 Check - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 37
Configuration Problems More Troubleshooting for Drives If the Hard Disk Activity If the hard disk activity light does not flicker when the PC Workstation Light Does Not Work is accessing the hard disk drive: 1 Check that the control panel connector is firmly attached to the system board. 2 Check - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 38
Configuration Problems More Troubleshooting for Drives CD-ROM, DVD or CD-RW Door Does Not Open If you have difficulty removing a disk from the drive (during a power failure for example), you can use the manual eject button. For example, to eject a CD-ROM using the manual eject button: 1 With a thin, - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 39
HP support agent so they can solve any problems quickly and effectively. For more information about this utility, refer to the Hardware Diagnostics User's Guide, available on the HP • HP DiagTools CD-ROM obtained from the HP web site at http://www.hp.com/desktops/diagtools Before Using HP DiagTools - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 40
Partition): 1 Close all applications if you have not already done so. 2 Shut down the PC Workstation with the Restart option. 3 When the Kayak start-up logo appears, the following message will be displayed for a few seconds: "Press to start hardware diagnostics or any other key to proceed - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 41
The following hardware tests can be performed from HP DiagTools: Ì Hardware Detection. Automatically detects the complete hardware configuration of the system (including PC Workstation model and version, processor type, cache memory, BIOS version, total main memory, IDE or SCSI device list, video - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 42
Troubleshooting with HP DiagTools Producing a Support Ticket To produce a complete record of your system's configuration and test results, you will need to create a Support Ticket If you are using HP DiagTools from the hard disk drive, a floppy disk drive is required to store the Support Ticket file - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 43
drivers. Refer to your Kayak User's Guide delivered with the PC Workstation for instructions on how to perform a recovery, upgrade system from the CD-ROM provided for this purpose with your PC Workstation. Any drivers you need to reinstall can be downloaded from HP's Support Web site at: www.hp - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 44
displayed. Using your web browser, navigate through the CD-ROM to find the appropriate driver(s). Then install them by executing the corresponding installation program directly from the CD-ROM. Reinstalling Windows NT Service 2 of your PC Workstation User's Guide for information about installing - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 45
Getting Online Support for Troubleshooting HP's support web site provides extensive support material that can help you troubleshoot problems on your PC Workstation: • Documentation for your PC Workstation (described below) • BIOS updates (including the upgrade utility and instructions) • The latest - HP XM600 | hp kayak xm600 series 1, troubleshooting guide for desktop models - Page 46
Hewlett-Packard Support and Information Services You can learn more about HP service and support from the support Web site: www.hp.com/go/kayaksupport. Collecting Information Before Contacting HP Support It is recommended that before contacting HP Support you note down some of the information
HP Kayak XM600 Desktop
Troubleshooting Guide