HP Z3100ps HP Designjet Z3100 Photo Printer Series - Users Guide
HP Z3100ps - DesignJet GP Color Inkjet Printer Manual
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- HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 1
HP Designjet Z3100 Photo Printer Series Using your printer - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 2
- HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 3
HP Designjet Z3100 Photo printer series Using your printer - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 4
set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademarks Adobe®, Acrobat®, Adobe Photoshop®, and - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 5
...3 Troubleshooting ...3 Support, accessories, and specifications 3 Glossary ...3 Index ...3 Warnings and Cautions ...3 The printer's main features ...4 The printer's main components ...4 Front view ...5 Rear view ...5 The front panel ...6 Printer software ...7 The printer's internal prints - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 6
image 48 If you have printhead problems 48 If you are printing on photo paper 49 If you are printing on satin photo paper 49 Print in gray shades ...49 Print with no margins ...49 Reprint an old job ...50 Use paper economically ...51 Use ink economically ...51 6 Color management What is - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 7
Ink and paper statistics with HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ...81 Printer statistics with the Embedded Web Server 81 8 Handling ink cartridges and printheads About the ink cartridges ...84 Check the ink cartridges status ...84 Ink menu procedure ...84 HP Easy Printer - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 8
113 11 Troubleshooting paper issues The paper cannot be loaded successfully 116 Unsuccessful roll load ...116 Unsuccessful sheet load 116 Paper loading error messages 117 The paper has jammed ...118 Prints do not fall nicely into the basket 120 The sheet stays in the printer when the print has - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 9
access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS 153 Cannot access the Embedded Web Server 153 Automatic file system check ...154 An AutoCAD 2000 memory allocation error 154 No output when printing from Microsoft Visio 2003 155 Unavailable driver features when printing from - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 10
Environmental specifications ...170 Acoustic specifications ...170 Glossary ...171 Index ...173 viii ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 11
Introduction 1 Introduction ● Safety precautions ● HP Start-Up Kit ● Using this guide ● The printer's main features ● The printer's main components ● The front panel ● Printer software ● The printer's internal prints ENWW 1 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 12
DVD that comes with your printer; it contains the printer's software and documentation, including introductory multimedia tutorials to help you to get a good first print. NOTE The HP Start-Up Kit is provided on CD in Japan, and on DVD elsewhere in the world. The rest of this guide will refer to the - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 13
the following topics. ● Troubleshooting paper issues on page 115 ● Troubleshooting print-quality issues on page 125 ● Troubleshooting ink cartridge and printhead issues on page 143 ● Troubleshooting general printer issues on page 151 ● Front-panel error messages on page 157 Support, accessories, and - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 14
44 in (1.12 m) wide. Some major features of the printer are shown below: ● Print resolution of up to 2400 × 1200 optimized dpi, from a 1200 × 1200 dpi input, using the Best print-quality option, the Maximum Detail option, and photo paper ● HP Easy Printer Care (Windows) and HP Printer Utility (Mac - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 15
Front view Introduction 1. Ink cartridge 2. Ink cartridge slots 3. Blue lever 4. Transparent window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines 10. Basket Rear view 1. Spindle 2. Spindle holders 3. Quick Reference Guide holder 4. Sockets for - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 16
in troubleshooting issues ● Is used to perform certain procedures, such as cutting and unloading paper ● Displays helpful animations to guide you through procedures ● Displays up-to-date information about the status of the printer such as, the ink cartridges, the printheads, the paper, and the print - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 17
Utility (Mac OS) on page 19, allows you to: ● Manage the printer including color with the HP Color Center ● View the status of the ink cartridges, the printheads, and the paper ● View job accounting information, see Retrieving printer usage information on page 79 ● Update the printer's firmware, see - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 18
of prints by paper type, number of prints by print-quality option, and total amount of ink used per color (the accuracy of these estimates is not guaranteed) ● HP-GL/2 palette: shows the color or grayscale definitions in the currently selected color palette, requires the HP-GL/2 Upgrade ● Service - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 19
2 Installing the software ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer software (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer software (Mac OS - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 20
): 2. Insert the HP Start-Up Kit DVD into your computer. If the DVD does not start automatically, run the START.EXE program in the root folder of the DVD. 3. Click Install. The printer driver, HP Easy Printer Care, and HP Color Center are installed. 10 Chapter 2 Installing the software ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 21
of the DVD. 3. Click Install. The printer driver, HP Easy Printer Care, and HP Color Center are installed. NOTE Windows XP Professional x64 Edition does not support HP Easy Printer Care, therefore it cannot be installed by your printer's installer. 4. Follow the instructions on your screen to set up - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 22
Install, and follow the instructions on your screen to uninstall the printer software. Connect to a network (Mac OS) You can connect your printer to a network under Mac OS X by using the following methods: ● Bonjour/Rendezvous ● TCP/IP NOTE The printer does not support AppleTalk. Before you begin - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 23
Mac OS X HP Designjet Installer icon. 5. Follow the instructions on your screen. You are recommended to use the Easy Install option. 6. The printer software is installed, including the printer driver, HP Printer Utility, and HP Color Center. 7. When the software has been installed, the HP Printer - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 24
Mac OS X HP Designjet Installer icon. 5. Follow the instructions on your screen. You are recommended to use the Easy Install option. 6. The printer software is installed, including the printer driver, HP Printer Utility, and HP Color Center. 7. When the software has been installed, the HP Printer - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 25
Mac OS X HP Designjet Installer icon. 5. Follow the instructions on your screen. You are recommended to use the Easy Install option. 6. The printer software is installed, including the printer driver, HP Printer Utility, and HP Color Center. 7. When the software has been installed, the HP Printer - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 26
12. Uninstall the printer software (Mac OS) 1. Insert the HP Start-Up Kit DVD into your DVD drive. 2. Open the DVD icon on your desktop. 3. Open the Mac OS X HP Designjet Installer icon. 4. Select Uninstall, and follow the instructions on your screen to uninstall the printer software. 16 Chapter - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 27
● Change the language of the front-panel display ● Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ● Access the Embedded Web Server ● Change the language of HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ● Change the language of the Embedded Web Server ● Change - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 28
display returns it to active mode, and it can resume printing immediately. To change the sleep mode time, see Change the sleep mode setting on page 20 NOTE In sleep mode, the printer wakes up from time to time to do maintenance service to the printheads. This avoids the need of doing long - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 29
these instructions but failed to get through to HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS), see Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) on page 153. NOTE Windows XP Professional x64 Edition does not support HP Easy Printer Care, therefore - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 30
instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 153. Change the language of HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) HP Easy Printer Care (Windows) or HP Printer Utility (Mac that it cannot support, it works in - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 31
tab > Network Settings. From HP Printer Utility (Mac OS), select Configuration Group > Network Settings. You can view and configure the following network settings. ● IP Configuration method: specify the way to set an IP address between BOOTP, DHCP, Auto IP, and Manual ● Host name: specify an - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 32
Under Mac OS, select Configuration then Printer settings > Configure printer settings > Printing preferences. 2. Select one of the following options. ● Select Automatic to let the printer determine which type of file it is receiving. This setting works for most software applications. ● Select HP-GL - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 33
to use ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper profiles ● Add a custom paper type ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Feed - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 34
is pressed down) to prevent the printer from moving. WARNING! All paper must be 11 inches (28 cm) or longer. A4 and letter paper cannot be loaded landscape. Tip For photo paper wear cotton gloves to avoid transferring oils onto the paper. Paper handling CAUTION Keep the basket closed throughout - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 35
. Load a roll onto the spindle WARNING! Ensure the sheet tray is closed. 1. Remove the right-hand end of the spindle from the printer, then the other end. WARNING! Do not insert your fingers into the spindle supports during the removal process. Paper handling ENWW Load a roll onto the spindle 25 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 36
a large roll. 5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the roll, turn it on the spindle showing the correct orientation. NOTE From the back of the printer, the blue stopper is insert into the right-side holder. Ensure both ends - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 37
the spindle on page 25. Easy loading procedure 1. Check that you are using the correct spindle for your type of paper, see Choose which spindle to use on page 24. 2. Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end completely into the - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 38
and use a cutter to cut a straight edge. CAUTION Cut the paper as straight as possible, as uneven paper does not load correctly. 6. Insert the edge of the paper into the feeder. WARNING! Do not push your fingers inside the printer's paper path, the results may be painful. 7. Roll the spindle into - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 39
. 12. When the roll is aligned, the front panel displays the Ready message and the printer is ready to print. If the role is not aligned, follow the instructions on the front-panel display. 13. If the paper is loose on the roll, lightly rewind from the end of the spindle until tight. NOTE - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 40
handling Tip If you have loaded a paper type whose name does not appear in the paper list (neither in the driver nor in the front panel), you can choose a generic paper name instead. For example, if you are loading HP Aquarella Art Paper or Epson Smooth Fine Art Paper, and you don't find the exact - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 41
CAUTION Do not touch the paper while the printer is printing, as it will cause image quality defects. Unload paper key procedure with paper on the roll If there is paper on the roll, use the following procedure. 1. Press the Unload paper key on the front panel. 2. When prompted by the front-panel - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 42
. WARNING! Take care not to push your fingers inside the printer's paper path, the results may be painful. 3. After the countdown, the paper feeds into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 4. The front-panel display asks if you are loading - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 43
displays the Ready message and the printer ready to print. If the paper is not straight, follow the instructions on the front-panel display. NOTE When correctly loaded, the sheet is in the back of the printer. NOTE If you have an unexpected problem at any stage of the paper loading process, see The - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 44
2. Press the Menu key to return to the main menu and select the Paper menu icon . 3. Select Paper load. 4. Select Load sheet. Paper handling 34 Chapter 4 Paper handling ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 45
sheet To unload a sheet without printing, use the Unload paper key or the paper menu procedure. NOTE To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer. CAUTION Do not touch the paper while the printer is printing, as it will cause image quality - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 46
from the manufacturer's name) is displayed in HP Easy Printer Care and HP Printer Utility on the Supplies page. NOTE Photo and coated paper requires careful handling, see The print is scuffed or scratched on page 132. Paper profiles Each supported paper type has its own characteristics. For optimum - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 47
high-quality prints. ● Download the correct paper profile from: http://www.hp.com/go/designjet/downloads NOTE HP only provides profiles for HP paper types. If you do not find the paper profile you want on the Web, you may find that it has been added to the latest firmware for your printer. You can - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 48
● Clean input and output platens and cut sheet tray ● Always keep the transparent window of your printer closed NOTE Photo and coated paper requires careful handling, see The print is scuffed or scratched on page 132. Change the drying time You may wish to change the drying time setting to suit - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 49
as each time a print is printed the printheads are serviced and the paper cannot be cut until the process completes. Remove the cut piece from the output tray. WARNING! If strips or short prints are left in the output tray the printer could jam. NOTE Photo and coated paper requires careful handling - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 50
Paper handling 40 Chapter 4 Paper handling ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 51
margins options ● Print with shortcuts ● Rescale a print ● Change the treatment of overlapping lines ● Preview a print ● Print a draft ● High-quality printing ● Print in gray shades ● Print with no margins ● Reprint an old job ● Use paper economically ● Use ink economically Printing ENWW 41 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 52
the document to a different size for printing. See Rescale a print on page 44. ● In the Windows driver dialog: select the Paper/Quality tab, then Document Size. ● In the Mac OS Page Setup dialog: select your printer in the Format for popup menu, then Paper Size. ● Using the front panel: select - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 53
, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper (17 mm at the foot of a sheet of paper). However, you can change this behavior in several ways. ● In the Windows driver dialog: select the Paper/Quality tab and then the Layout button. ● In the Mac OS Print - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 54
useful: ● If your software does not support large formats ● If your file is too large for the printer's memory-in this case, if you have the HP-GL/2 Upgrade, you can reduce the paper size in your software and then scale it up again using the front-panel option 44 Chapter 5 Printing ENWW Printing - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 55
some applications. Settings in your software override the front-panel settings. Preview a print Previewing a print on the screen allows you to check the layout of the print before printing, which may help you to avoid wasting paper and ink on a bad print. ● To preview a print under Windows, you have - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 56
find in the driver's Printing Shortcuts tab, Paper/Quality tab, and Features tab. The preview is shown before printing; you can check the print settings and the layout of the image, and then click Print to proceed with printing or Cancel to cancel the job. ● To preview a print under Mac OS, you have - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 57
ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Move the print-quality slider to the extreme left ('Speed'). ● In the Mac OS Print dialog: go to the Paper Type/Quality panel and select Paper, then move the print-quality slider to the extreme - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 58
in slower printing with photo papers, but it does not increase the amount of ink used. If you have printhead problems If your printheads have an excessive number of clogged nozzles, print quality is improved by selecting the More Passes option. ● In the driver dialog (Mac OS Print dialog): select - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 59
Print a black-and-white photo for an exhibition (Photoshop, Mac OS) on page 69. Print with no margins Printing with no margins (to the edges of the paper) is known as borderless printing. This can be done only on rolls of glossy paper. In order to be sure of leaving no margins, the printer prints - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 60
is a borderless job, the printer may trim the leading edge of the paper before printing. At the end of a borderless print, the printer normally cuts the print slightly inside the image area to ensure that the print is borderless. It then cuts the paper again so that no residual part of the image is - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 61
recommendations for making economical use of paper: ● If you are printing relatively small images, you can print up to 16 of them on one sheet of paper. Use the Pages per sheet option in the Features tab (Windows driver) or the Layout panel (Mac OS driver). NOTE This works for multipage documents - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 62
Printing 52 Chapter 5 Printing ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 63
Color management 6 Color management ● What is color? ● The problem: color in the computer world ● The solution: color management ● Color and your printer ● A summary of the color management process ● Color calibration ● Color profiling ● Color management options ● Color adjustment options ● Color - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 64
or print an essential part of prints use cyan (red absorbing), magenta (green absorbing) and yellow (blue absorbing) inks as well as an additional black ink that absorbs light at all wavelengths. To get white using a printer requires not absorbing any of the light that illuminates a piece of paper - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 65
different printers that use different inks and paper types. For example, consider a printer that can use indoor inks or outdoor inks. The printer monitor, needs to be first converted to CMYK for a specific printer before printing. Unfortunately different devices do not give access to the same color - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 66
stored in an ICC profile, which is a standard file that acts as a dictionary to translate the device Color Management System (CMS). A CMS is software that uses information from ICC profiles to device (defined by a destination profile). The difficult part of the job is with those colors that exist in - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 67
, in operating systems, and in printing software provided by printer manufacturers (in our case the HP Designjet Z3100 internal RIP). ● Source profile: ), when you also want to simulate the color of the source's paper. The most commonly used device color spaces and, therefore, profiles are - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 68
customer. You save time and effort and avoid wasting ink and paper, and you can meet demanding production schedules by printing overnight with confidence. HP Designjet Z3100 printers have been engineered with advanced hardware and driver features to ensure predictable and dependable results, and - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 69
the profiling process every month to ensure that the profile is up to date. 4. When printing, select the correct color profile for the paper type you are using. If you use a paper type already defined in the printer, it has a color profile already, but you should at least calibrate it before using - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 70
inks, and paper type that you are using, and under your particular environmental conditions. After color calibration, you can expect to get identical prints from any two different printers by using HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS). You should calibrate a paper type - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 71
. In order to print accurate colors, it is necessary to convert the color values in your files to the color values that will produce the correct colors from your printer, your inks, and your paper. An ICC color profile is a description of a printer, ink, and paper combination that contains all - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 72
test chart, most of the patches contain combinations of more than one ink. The printer chooses automatically between two profile charts: ● An A3 or B format for cut sheets ● A roll-paper format that minimizes paper use by printing across the full width of the roll 2. The test chart is allowed - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 73
than using the printer's built-in profiling software, for instance from an Internet download or a third-party profiling software package, you can install it for use with your printer and paper. NOTE The printer requires RGB output profiles. The printer needs to know which paper type the profile - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 74
www.hp.com/go/knowledge_center/ djz3100/ to see how to use the color management options of your particular application. To choose between Application-Managed Colors and Printer-Managed Colors: ● In the Windows driver dialog: select the Color tab. ● In the Mac OS Print dialog: select the Paper Type - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 75
the gray balance of your print in similar ways under Windows and Mac OS: ● In the Windows driver dialog: select the Color tab, ensure that the Advanced Color Adjustments box is checked, then press the Settings button beside it. ● In the Mac OS Print dialog: select the Paper Type/Quality panel, then - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 76
software are similar to those you can find in HP's Knowledge Center on the Web. You are recommended to consult the Knowledge Center at http://www.hp.com/go/knowledge_center/djz3100/ for further examples and for the most up-to-date information. Print a color photo for an exhibition (Photoshop, Mac - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 77
satisfied. ● Click OK. 5. From the File menu, select Print with Preview. ● Select Page Setup. ● Format for: select the printer (for example, HP Designjet Z3100 24in Photo). ● Paper Size: select the size of the paper that is currently loaded into the printer. ● Orientation: select the orientation of - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 78
> Rendering Intent: select Perceptual. ● Click Print. 6. Choose driver settings. ● Printer: select the printer (for example, HP Designjet Z3100 24in Photo). ● Select Paper Type/Quality from the drop-down menu, then select the Paper tab. ● Paper Type: select the paper type that is currently loaded - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 79
Print. Print a black-and-white photo for an exhibition (Photoshop, Mac OS) This example uses Adobe Photoshop CS2 under Mac OS X and the color management is done by the printer an appropriate paper type for the purpose. ● The paper type should be calibrated with the printer and the print-quality level - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 80
Color management ● Conversion Options > Intent: select Perceptual. ● Click OK. 4. From the File menu, select Open to open the image. ● If the document has an embedded color profile that does not match the current working space, select Use - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 81
channel. d. Click OK. 6. From the File menu, select Print with Preview. ● Select Page Setup. ● Format for: select the printer (for example, HP Designjet Z3100 24in Photo). ● Paper Size: select the size of the paper that is currently loaded into the printer. ● Orientation: select the orientation of - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 82
> Rendering Intent: select Perceptual. ● Click Print. 7. Choose driver settings. ● Printer: select the printer (for example, HP Designjet Z3100 24in Photo). ● Select Paper Type/Quality from the drop-down menu, then select the Paper tab. ● Paper Type: select the paper type that is currently loaded - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 83
) This example uses Apple Aperture under Mac OS X and the color management is done by Aperture. 1. Initial recommendations: ● Choose an appropriate paper type for the purpose. ● The paper type should be calibrated and profiled with the printer and the print-quality level that you intend to use. See - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 84
book preset. ● Select Copies and Pages to print. ● Paper Size: select the paper size on which you want to print the job. ● Orientation: select the orientation of your image on the paper. ● ColorSync Profile: select the correct color profile for the printer and paper that you will use. ● Select Black - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 85
more luminous than when printed. Increasing the Gamma from the default of 1.0 can compensate for this. Usually, a setting 1.1 to 1.2 is adequate. 8. Click the Printer Settings button. ● Printer: select the printer (for example, HP Designjet Z3100 24in Photo). ● Select Paper Type/Quality from the - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 86
Managed Colors. ● Click Print. Proof a press using the EFI RIP 1. Open EFI Designer Edition for HP. 2. Open the RIP paper and print mode you want to use under Media profiles. ● Click OK to close the Preferences window. 3. You can select any other layout- or printer-dependent settings in the Printer - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 87
Color management 4. Drag and drop the file you want to proof to the RIP queue (see picture). Remember the supported formats are: PS level 3, PDF 1.7, EPS, TIFF, JPEG, DCS 2.0, PDF/X1a, PDF/X. 5. Click Print in the toolbar or in the menu, and that's it! ENWW Color management scenarios 77 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 88
Color management 78 Chapter 6 Color management ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 89
7 Retrieving printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job Retrieving printer usage information ENWW 79 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 90
recent jobs by using HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) or the front panel, see Check ink and paper usage for a job on page 80. If HP Easy Printer Care or HP Printer Utility is not available, see Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) on page - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 91
Ink and paper statistics with HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) 1. Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS), see Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) on page 19. 2. Go to the Accounting window to view information - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 92
Retrieving printer usage information 82 Chapter 7 Retrieving printer usage information ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 93
8 Handling ink cartridges and printheads ● About the ink cartridges ● Check the ink cartridges status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check the printhead status ● Remove a printhead ● Insert a printhead Handling ink cartridges and printheads ENWW 83 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 94
Handling ink cartridges and printheads About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. The 24 inch printers come with twelve 69 ml introductory cartridges. The 44 inch printers come with twelve 130 ml cartridges. You - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 95
, and you must replace it to continue printing. ● The ink cartridge has expired. CAUTION Do not try to remove an ink cartridge while printing. CAUTION Remove an ink cartridge only if you are ready to insert another one. WARNING! Make sure the printer wheels are locked (the brake lever is pressed - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 96
the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Before removing the cartridge from its wrapping, shake - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 97
have been inserted, close the cover. 6. The front-panel display confirms that all cartridges have been correctly inserted, press the OK key on the front panel. About the printheads The printhead are connected to the ink cartridges and jet ink onto the paper. ENWW About the printheads 87 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 98
by using HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS). For an explanation of the printhead status messages, see Printhead status messages on page 150. NOTE If the warranty status is See warranty note, this indicates that non-HP ink is being used. Printer service or repairs - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 99
. 3. When the carriage has stopped moving, the front-panel display asks you to open the window. 4. Locate the carriage on the right side of the printer. 5. To Pull the handle up and toward you to release the wire loop. Handling ink cartridges and printheads ENWW Remove a printhead 89 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 100
you access to the printheads. 8. To remove a printhead, lift up the blue handle. 9. Using the blue handle, use steady force to disengage the printhead. Handling ink cartridges and printheads 90 Chapter 8 Handling ink cartridges and printheads ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 101
a printhead 1. If the printhead is new, shake the printhead vigorously before removing the protective caps. 2. Remove the orange protective caps by pulling them down. Handling ink cartridges and printheads ENWW Insert a printhead 91 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 102
. 4. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the it as you insert it. Handling ink cartridges and printheads 92 Chapter 8 Handling ink cartridges and printheads ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 103
procedure, then close the carriage lid. 8. Ensure the end of the blue handle catches the wire loop on the near side of the carriage. Handling ink cartridges and printheads ENWW Insert a printhead 93 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 104
process, when all printheads are changed, takes 35 minutes. If the printer finds problems in preparing the printheads, it takes longer, up to 80 minutes. if paper is loaded, see Align the printheads on page 148. Handling ink cartridges and printheads 94 Chapter 8 Handling ink cartridges and - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 105
9 Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Replace the cutter ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Printer maintenance kits Maintaining the printer ENWW 95 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 106
of any current problems affecting the printer as a whole. You can also request information about: ● The currently loaded paper, with the View loaded paper key ● The ink levels, with the View ink levels key ● The ink cartridges, by selecting the Ink menu icon and then Ink cartridge information - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 107
4. Lift the ink cartridge cover on the left-hand side of the printer. 5. Press the button behind the ink cartridges to release the cover of the left-hand end of the printer. 6. Remove the left end cover. Maintaining the printer ENWW Replace the cutter 97 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 108
remove the cutter stop using the TORX PLUS screwdriver provided with the new cutter. The screw is captive and will not fall out. Maintaining the printer 8. Remove the old cutter. 9. Take the new cutter from the maintenance kit and move the plunger at the top slowly back and forth within its - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 109
two wheels on the bottom of the cutter should engage the central ridge on the cutter rail, and the two bushing guides should fit into the groove in the upper part of the cutter rail. Check that the cutter runs smoothly up and down the rail. You can leave it anywhere on - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 110
with the holes in the printer. 13. Close the ink cartridge cover. 14. At the front panel, turn the printer back on. The printer checks that the cutter has been correctly installed. Look at the front panel and follow its instructions if there is any problem. 100 Chapter 9 Maintaining the - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 111
on page 83. Move or store the printer If you need to move or store the printer, prepare it correctly to avoid possible damage to it. To prepare the printer, follow the instructions below. 1. Do not remove the ink cartridges or printheads. 2. Make sure that no paper is loaded. 3. Make sure that the - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 112
used. The firmware includes a set of the most commonly used paper profiles. Extra paper profiles can be downloaded separately; see Paper profiles on page 36. Update the software To update the printer driver and other software for any HP Designjet printer, go to http://www.hp.com/ go/designjet/ and - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 113
Care under Windows or HP Printer Utility under Mac OS. When you see the message, you should contact HP Support (see Contact HP Support on page 164) and request the maintenance kit. Two of the kits are installed by service engineers only; the third consists of a replacement cutter, which you can - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 114
Maintaining the printer 104 Chapter 9 Maintaining the printer ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 115
10 Accessories ● How to order supplies and accessories ● Introduction to the accessories Accessories ENWW 105 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 116
HP Support on page 164). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer. Table 10-1 Ink cartridges Cartridge HP 70 Matte Black 130 ml Ink Cartridge HP 70 Photo Black - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 117
m 50 ft = 15.2 m 75 ft = 22.8 m 100 ft = 30.5 m HP Premium Instant-Dry Gloss 260 Photo Paper 50 ft = 15.2 m 75 ft = 22.8 m 100 ft = 30.5 m HP Universal Instant-Dry Photo 190 Gloss 100 ft = 30.5 m Width Part numbers 24 in = 610 mm 18 in = 458 mm 24 in = 610 mm 36 in = 914 mm 42 in = 1067 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 118
Table 10-3 Roll paper (continued) Paper type g/m² HP Universal Instant-Dry Photo 190 Semi-Gloss Length 100 ft = 30.5 m HP Photo Paper RC Matte 200 HP Fine Art Printing Material HP Collector Satin Canvas 400 100 ft = 30.5 m 20 ft = 6.1 m 50 ft = 15.2 m HP Professional Matte Canvas 430 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 119
40 ft = 12.2 m 66 ft = 20.1 m HP Bond and Coated Paper HP Universal Inkjet Bond Paper 80 150 ft = 45.7 m HP Bright White Inkjet Bond Paper 90 300 ft = 91.4 m 150 ft = 45.7 m 300 ft = 91.4 m Width 18 in = 458 mm 24 in = 610 mm 18 in = 458 mm 24 in = 610 mm Part numbers Q8049A (EN) Q7971A (EN - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 120
m Table 10-4 Sheet paper Paper type g/m² HP Photographic Paper HP Photo Matte 196 HP Fine Art Printing Material HP Artist Matte Canvas 360 HP Hahnemühle Smooth Fine Art 265 Paper HP Hahnemühle Watercolor Paper 210 HP Aquarella Art Paper 240 HP Proofing Paper HP Professional High-Gloss - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 121
downloadable update will be available for EFI Designjet Edition 5.1 to take full advantage of the HP Designjet Z3100 Photo Printer series. See http://www.hp.com/go/designjet/. Introduction to the accessories Stand The printer stand is used to support the printer and the basket, which collects prints - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 122
kg (24 inch). HP-GL/2 upgrade HP-GL/2 is a standard file format that HP developed for CAD applications. It was designed to preserve line and text quality and minimize network traffic. The HP-GL/2 Upgrade Kit for the HP Designjet Z3100 Photo series enables your printer to understand and print HP-GL - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 123
-LCD, CRT, and laptop ● Automated RGB profiling via HP software drivers to ensure accurate printing (photos, designs, etc.) ● Automated CMYK profiling when your printer is driven by a Raster Image Processor (RIP) for accurate digital prints and proofs ● Easily and visually edit your profiles for - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 124
that are focused on Graphics Design users (for instance, registration marks), making the user interface less cluttered. This accessory will be available only from the Designjet Online Web site (http://www.hp.com/go/ designjet/). Accessories 114 Chapter 10 Accessories ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 125
Troubleshooting paper issues 11 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper has jammed ● Prints do not fall nicely into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been completed ● The - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 126
error and instructions to start again at step three. If you would like to start the load process again, cancel the process on the front panel and rewind the roll from the end of the spindle until the edge is removed from the printer. Unsuccessful sheet load ● Guide the sheet, especially thick papers - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 127
are now ready to print. If the sheet is still not aligned, the front panel displays an error and instructions to start again. If you would like to start the load process again, cancel the process on the front panel and the printer ejects the sheet out the front. Paper loading error messages Here is - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 128
Troubleshooting paper issues The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 129
Troubleshooting paper issues 5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see the paper, return to the front of the printer and remove it - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 130
near the end of a roll, which can cause output problems. Load a new roll, or remove prints manually as they are completed. The sheet stays in the printer when the print has been completed The printer holds the paper to allow the print to dry after printing, see Change the drying time on page 38. If - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 131
Troubleshooting paper issues The cutter does not cut well By default the printer is set to automatically cut the paper after the drying time has been completed. However, there are some papers that cannot be cut, such as canvas or very thick paper, even when the Form feed and cut key is pressed. If - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 132
been calibrated before. However you may need to repeat the calibration if you experience image quality problems such as banding or graininess in your printed image. NOTE Whenever you update the printer's firmware, the paper advance calibration values will be reset to factory default, see Update the - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 133
Troubleshooting paper issues 5. Press the OK key on the front panel, to save the value. 6. Wait until the front panel displays the status screen and re-print your print. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 134
Troubleshooting paper issues 124 Chapter 11 Troubleshooting paper issues ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 135
Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● Lines are too thick, too thin, or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● The whole image is blurry or grainy ● The paper - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 136
: go to the Support tab, and select Print quality troubleshooting. ● From HP Printer Utility under Mac OS: select Support, then Print quality troubleshooting. ● From the Mac OS Print dialog: go to the Services panel, select Device Maintenance, then select Print quality troubleshooting from the list - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 137
and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 41). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level. For - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 138
actions, contact your customer service representative for further support. Lines are too thick, too thin, or missing Troubleshooting printquality issues 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 139
option in the Windows driver dialog's Advanced tab, under Document Options > Printer Features. Lines print double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors. Troubleshooting printquality issues ● The borders - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 140
glossy paper, try changing to a different type of glossy paper. 5. Select the custom print-quality options in the driver dialog (Mac OS Print dialog), and turn on the More passes option. 6. Align the printheads. See Align the printheads on page 148. 130 Chapter 12 Troubleshooting print-quality - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 141
122. If the problem persists despite all the above actions, contact your customer service representative for further support. The paper is not flat If the paper does not lie flat when it comes out of the printer, but has shallow waves in it, you are likely to see defects in the printed image, such - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 142
paper, the paper absorbs the ink quickly and expands. As the printheads move over the paper, the printheads may come into contact with the paper and smear the printed image. This problem is normally seen only on cut sheets of paper (not on roll paper). 132 Chapter 12 Troubleshooting print-quality - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 143
HP Heavyweight Coated Paper, HP Super Heavyweight Coated Paper, or thicker Digital Fine Art papers. 5. Try to increase the margins by relocating the image to the center of the page using your software application. Ink marks on the back of the paper This can happen after a lot of borderless printing - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 144
in the driver dialog (Mac OS Print dialog), select the custom print-quality options, and make sure that the More Passes and Maximum Detail options are turned off. See Printing on page 41. Bronzing If you are printing on photo paper in grayscale, and you experience a gloss differential problem when - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 145
avoid this problem: 1. Try cleaning the paper manually with a brush before printing, to remove any loose fibers or particles. 2. Always keep the cover of your printer closed. 3. Protect your paper rolls and sheets by storing them in bags or boxes. Colors are inaccurate Troubleshooting printquality - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 146
indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by your software. You can often identify this kind of problem before printing by previewing your print (see Preview a print on page 45). ● Check the actual printable area for the - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 147
older versions of Adobe Acrobat or Adobe Reader, large PDF files could be clipped or lose some objects when printing with the HP-GL/2 driver at high resolution. In order to avoid such problems, upgrade your Adobe Acrobat or Adobe Reader software to the latest version. From version 7 onwards, these - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 148
Troubleshooting printquality issues To print the Image Diagnostics Print: 1. Use the same paper type that you were using when you detected a problem. 2. Use the View loaded paper key on the front panel to check that the selected paper type is the same as the paper type loaded into the printer. - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 149
Troubleshooting printquality issues First look at the upper part of the print (part 1). Each colored rectangle should be a uniform color without any horizontal lines across it. Then look at the bottom part of the print (part dashes in part 2; these are acceptable because the printer can compensate - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 150
seen, so such papers are not suitable for troubleshooting the gloss enhancer. Corrective action 1. Clean any faulty printheads (see Clean the printheads on page 145). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printheads - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 151
the problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.com/go/designjet/. ● If you are using a non-HP RIP, its settings may be incorrect. See the documentation that came with the RIP. ● Check that your printer's firmware - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 152
Troubleshooting printquality issues 142 Chapter 12 Troubleshooting print-quality issues ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 153
13 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 154
inside the ink cartridge slots. Ink cartridge status messages These are the possible ink cartridge status messages: ● OK: the cartridge is working normally, with no known problems. ● Missing: there is no cartridge present, or it is not correctly connected to the printer. ● Low: the ink level is - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 155
Troubleshooting ink cartridge and printhead issues 5. Reinsert the printhead, see Insert a printhead on page 91. 6. Check the front-panel display message. If the problem remains, try a new printhead. Clean the printheads As long as the printer Image Quality Diagnostic print process, you know which - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 156
detector immediately, the printer continues working normally, however, the front panel display continues to show the warning. CAUTION Wear gloves to avoid getting ink on your hands. 1. Turn off the printer at the front panel. 146 Chapter 13 Troubleshooting ink cartridge and printhead issues ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 157
2. To avoid an electric shock, switch the printer off and unplugged it. 3. Open the transparent window. 4. Find the printhead drop , wipe the surface of the drop detector to remove any non-visible debris. Troubleshooting ink cartridge and printhead issues ENWW Clean the printhead drop detector 147 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 158
Maintenance menu . Tip Photo paper is recommended for the best quality; plain, bond and thin coated papers provide acceptable but marginal results. WARNING! Do not use transparent or semi-transparent paper to align the printheads. 148 Chapter 13 Troubleshooting ink cartridge and printhead issues - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 159
. Troubleshooting ink cartridge and printhead issues 5. The process takes about six minutes. Wait until the front-panel display shows the process complete before using the printer. NOTE The printer prints a calibration image. Do not worry about the image. The frontpanel display shows any errors in - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 160
3. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. Ensure the transparent window is closed, as a strong light source near the printer during printhead realignment can affect alignment. Troubleshooting ink cartridge and printhead issues 4. The - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 161
) or HP Printer Utility (Mac OS) ● Cannot access the Embedded Web Server ● Automatic file system check ● An AutoCAD 2000 memory allocation error ● No output when printing from Microsoft Visio 2003 ● Unavailable driver features when printing from QuarkXPress ● Printer alerts Troubleshooting general - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 162
in your computer the correct driver for your printer, see the Setup instructions. ● If you are printing on a sheet, you must specify sheet as the paper source in HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS). ● You may have requested a print preview from your printer driver. This is - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 163
Professional x64 Edition does not support HP Easy Printer Care, therefore it cannot be installed by your printer's installer. 1. Press the Menu key to return to the main menu and select the Connectivity menu icon . 2. Select Advanced > Web Services > Printer Utility Software > Enable. 3. If you have - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 164
hard disk's file system integrity. An AutoCAD 2000 memory allocation error After installing the printer driver, when you try to print for the first time from AutoCAD 2000, you may see a message saying Memory allocation error, after which your image is not printed. This is due to a problem in AutoCAD - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 165
disappears after a timeout. There are permanent alerts, such as "ink cartridge low on ink", that reappear when the printer becomes idle and there is not another more severe alert. ● HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS): These applications have a section in the Overview tab - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 166
same alert. ● Driver: The driver shows alerts. The driver warns about job configuration settings that may produce a problem in the final output. If the printer is not ready to print, it displays a warning. Troubleshooting general printer issues 156 Chapter 14 Troubleshooting general printer issues - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 167
by the use of the wrong kind of ink. See Legal Information. Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 164. Try again; if the problem persists, contact HP Support. See Contact HP Support on page 164. Perform paper advance calibration. See - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 168
the correct firmware update file. Then try again to perform the update. Table 15-2 Numerical error codes Error code 01.0 01.1 01.2 21 21.1 22.0 22.1 22.2 22.3 24 52:01 62 63 64 65 67 74.1 Recommendation Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 169
Table 15-2 Numerical error codes (continued) Error code Recommendation 79 Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 164. 94 Restart color calibration. See Color calibration on page 60. 94.1 Front-panel error messages ENWW 159 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 170
Front-panel error messages 160 Chapter 15 Front-panel error messages ENWW - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 171
HP Customer Care 16 HP Customer Care ● Introduction ● HP Professional Graphics Services ● HP Instant Support ● HP Proactive Support ● Contact HP Support ENWW 161 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 172
, your large-format printing community at http://www.hp.com/go/knowledge_center/djz3100/ for 24×7 access to: ● Multimedia tutorials ● Step-by-step how-to guides ● Downloads - the latest printer firmware, drivers, software, paper profiles, etc. ● Technical support - online troubleshooting, customer - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 173
away to save you time and prevent problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and firmware updates. You can enable Proactive Support in HP Easy Printer Care for Windows or HP Printer Utility for Mac OS, where you can specify the - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 174
) or HP Printer Utility (Mac OS) on page 19. Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 175
1 890 946500 ● Israel: 09 830 4848 ● Italy: 02 3859 1212 ● Jamaica: 0 800 711 2884 ● Japan: software 0120 014121, hardware 0120 742594 ● Korea: 82 1588 3003 ● Luxembourg: 27 303 303 ● Malaysia: 1 800 80 5405 Zealand: 09 365 9805 ● Norway: 800 62 800 ENWW Contact HP Support 165 HP Customer Care - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 176
HP Customer Care ● Paraguay: 00 811 800, 800 711 2884 ● Panama: 001 800 711 71 71 ● UAE: 800 4520, 04 366 2020 ● Ukraine: 44 4903520 ● United Kingdom: 0870 842 2339 ● United States: 1 800 HP INVENT ● Uruguay: 54 11 4708 1600 ● Venezuela: 0 800 HP INVENT, local 58 212 278 8000 ● Vietnam: 84 8 823 45 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 177
Printer specifications 17 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications ENWW 167 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 178
yellow, light magenta, light cyan, photo black, light gray, matte black, and red Printer specifications Table 17-2 Paper sizes Roll Width Roll Length Sheet Width Sheet Length Minimum Maximum 18 inches (460 mm) 24-inch printer: 24 inches (609 mm) 44-inch printer: 44 inches (1118 mm) 300 feet - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 179
supported HP Designjet Z3100 Photo Printer Series standard HP Designjet Z3100 Photo Printer Series with HP-GL/2 upgrade HP-PCL3 GUI HP-GL/2 RTL Physical specifications Table 17-7 Printer physical specifications Weight Width Depth Height 24 inch printer 24 inch printer (without stand) 44 - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 180
quality 22°C to 26°C (72°F to 79°F) Operating for standard printing 15°C to 35°C (59°F to 95°F) Printer without consumables 5°C to 40°C (41°F to 104°F) Non-operating packed consumables and -40°C to 60°C (-40°F to 140°F) printer: Humidity range 30% to 60% 20% to 80% Acoustic specifications - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 181
values reproducible on an output device, such as a printer or monitor. Gloss enhancer A clear fluid that improves gloss uniformity and eliminates bronzing as an image quality issue on photo papers. It is not used on matte papers. HP-GL/2 Hewlett-Packard Graphics Language 2: a language defined by - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 182
a print job in a generalized format into data suitable for a particular printer. Printhead A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. In the HP Designjet Z3100 Photo series - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 183
29 load sheet 33 modify configuration 22 print diagnostic image 138 print quality 42 printer utility software 153 printhead information 88 purge ink 102 replace ink cartridges 85 replace printheads 89 reprint 50 reset cutter life counters 96 reset paper advance 123 scale 45 select display contrast - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 184
85 specification 168 status 84 ink usage, economize 51 Instant Support 163 internal prints 7 K Knowledge Center 162 L language 19 line thickness 128 load a sheet 31 load roll into printer 27 load roll onto spindle 24, 25 loading paper problems 116 M maintaining paper 38 maintenance kits 103 margins - HP Z3100ps | HP Designjet Z3100 Photo Printer Series - Users Guide - Page 185
169 paper size 168 physical 169 power 169 printing resolutions 168 spectrophotometer 58 stand 111 statistics ink cartridge 84 printer usage 80 stepped lines 128 store the printer 101 support services HP Care Packs 162 HP Customer Care 162 HP Instant Support 163 HP Proactive Support 163 HP Start
HP Designjet Z
3
100 Photo Printer Series
Using your printer