The image is clipped
........................................................................................................................
136
Some objects are missing from the printed image
...........................................................................
137
A PDF file is clipped or objects are missing
.....................................................................................
137
The Image Diagnostics Print
............................................................................................................
137
Corrective action
..............................................................................................................
140
If you still have a problem
.................................................................................................................
141
13
Troubleshooting ink cartridge and printhead issues
Cannot insert an ink cartridge
..........................................................................................................
144
Ink cartridge status messages
..........................................................................................................
144
Cannot insert a printhead
.................................................................................................................
144
The front-panel display recommends reseating or replacing a printhead
........................................
145
Clean the printheads
........................................................................................................................
145
Clean the printhead drop detector
....................................................................................................
146
Align the printheads
..........................................................................................................................
148
Reinsert printheads procedure
........................................................................................
149
Image Quality Maintenance menu procedure
..................................................................
149
Scanning errors during alignment
....................................................................................
150
Printhead status messages
..............................................................................................................
150
14
Troubleshooting general printer issues
The printer does not print
.................................................................................................................
152
The printer seems slow
....................................................................................................................
152
Communication failures between computer and printer
...................................................................
152
Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)
............................
153
Cannot access the Embedded Web Server
.....................................................................................
153
Automatic file system check
.............................................................................................................
154
An AutoCAD 2000 memory allocation error
.....................................................................................
154
No output when printing from Microsoft Visio 2003
..........................................................................
155
Unavailable driver features when printing from QuarkXPress
.........................................................
155
Printer alerts
.....................................................................................................................................
155
15
Front-panel error messages
16
HP Customer Care
Introduction
.......................................................................................................................................
162
HP Professional Graphics Services
.................................................................................................
162
Knowledge Center
...........................................................................................................
162
HP Start-Up Kit
................................................................................................................
162
HP Care Packs and Warranty Extensions
.......................................................................
162
HP Installation
..................................................................................................................
163
HP Instant Support
...........................................................................................................................
163
HP Proactive Support
.......................................................................................................................
163
Contact HP Support
.........................................................................................................................
164
Telephone numbers
.........................................................................................................
164
17
Printer specifications
Functional specifications
..................................................................................................................
168
Physical specifications
.....................................................................................................................
169
Memory specifications
......................................................................................................................
169
Power specifications
.........................................................................................................................
169
Ecological specifications
..................................................................................................................
169
ENWW
vii