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Identifying LCD-Indicated Conditions - error codes

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Troubleshooting Identifying LCD-Indicated Conditions Identifying LCD-Indicated Conditions This workstation uses a 2-line LCD, with up to 16-characters per line, to display ﬁrmware/operating system progress codes. These codes are referred to as chassis codes. The information displayed on the LCD has the following format: XXX YYYY: ZZZZZZ AAAAAAAAAAAAAAAA (Line 1) (Line 2) Where: XXX YYYY ZZZZZZ AAAAAAAAAAAAAAAA Three-character Operating Status Four-digit hex code identifying the code module being executed Six-digit FRU descriptor Diagnostic message of up to 16 characters The 3-character operating status can be one of the following: FLT (fault) A hardware error has been detected TST (test) Hardware being tested INI (initialize) Hardware being initialized SHU (shutdown) System being shutdown WRN (warning) A non-optimal operating condition exists RUN (running) The operating system is running Selftest Failures Chassis codes are the key to debugging selftest errors. If a failure is found during selftest, chassis codes are displayed in the system LCD. To debug a failure: 1. In Table C-1 of the "HP B2600 Chassis Codes" appendix, ﬁnd the chassis code listed on the LCD. 2. In the Boot Console Handler, use the Service Menu's pim, pdt, and ChassisCodes commands to get additional information about the failure. The FRU column in Table C-1 of the "HP B2600 Chassis Codes" appendix shows messages printed on the LCD that refer to system FRUs. All codes are listed in numeric order. Chapter 2 31

Section	Page
Technical Reference	1
Technical Reference	1
Technical Reference	1
HP B2600 Workstations	1
Manufacturing Part Number: n.a.	1
Edition E0501	1
Notice	2
Notice	2
Restricted Rights Legend	2
Restricted Rights Legend	2
© Copyright 2001	2
© Copyright 2001	2
Hewlett-Packard Company. All Rights Reserved. This document contains proprietary information that...	2
© Copyright 1980, 1984	2
© Copyright 1980, 1984	2
AT&T, Inc.	2
© Copyright 1979, 1980, 1983	2
© Copyright 1979, 1980, 1983	2
The Regents of the University of California. This software and documentation is based in part on ...	2
Preface	9
Preface	9
Safety and Regulatory Statements	9
Safety and Regulatory Statements	9
Installation Notice	9
Installation Notice	9
Related Manuals	9
Related Manuals	9
• Installation Poster for the HP B2600 Workstation	9
• Installation Poster for the HP B2600 Workstation	9
• Installation Poster for the HP B2600 Workstation	9
• Getting Started Guide for the HP B2600 Workstation	9
• Getting Started Guide for the HP B2600 Workstation	9
• Common Desktop Environment (CDE) User’s Guide	9
• Common Desktop Environment (CDE) User’s Guide	9
• Common Desktop Environment (CDE) User’s Guide	9
• Configuring HP-UX for Peripherals	9
• Configuring HP-UX for Peripherals	9
• HP-UX System Administration Tasks	9
• HP-UX System Administration Tasks	9
• HP CDE Getting Started Guide	9
• HP CDE Getting Started Guide	9
• Managing Systems and Workgroups	9
• Managing Systems and Workgroups	9
• Using HP-UX	9
• Using HP-UX	9
• Using Your HP Workstation	9
• Using Your HP Workstation	9
• Getting Started Guide for the B2600	9
• Getting Started Guide for the B2600	9
Revision History	10
Revision History	10
Edition	10
Edition	10
Edition	10
Revision History	10
E0501	10
E0501	10
First Printing	10
Problems, Questions, and Suggestions	10
Problems, Questions, and Suggestions	10
Electrostatic Discharge (ESD) Precautions	10
Electrostatic Discharge (ESD) Precautions	10
ESD (electrostatic discharge)	10
Electrostatic discharge (ESD)	10
• Work on a static-free mat.	10
• Work on a static-free mat.	10
• Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your...	10
• Create a common ground for the equipment you are working on by connecting the static-free mat, ...	10
• Keep uninstalled printed circuit boards in their protective antistatic bags.	10
• Handle printed circuit boards by their edges, once you have removed them from their protective ...	10
1 Product Information	11
1 Product Information	11
• Hardware System Overview	12
• Hardware System Overview	12
• Operating System Overview	12
• Your Workstation’s Front Panel	12
• Your Workstation’s Rear Panel Connectors	12
• Monitors	12
• Workstation Characteristics	12
• Internal Components	12
Hardware System Overview	13
Hardware System Overview	13
Hardware system features	13
HP B2600 features	13
<TABLE>	13
Table11. HP B2600 Hardware System Features	13
<TABLE HEADING>	13
<TABLE ROW>	13
Workstation Feature	13
Description	13
<TABLE BODY>	13
<TABLE ROW>	13
Processor	13
A PA8600 microprocessor with an operating frequency of 500MHz. This processor has a 0.5 MB instru...	13
<TABLE ROW>	13
Monitors	13
PC compatible monitors	13
<TABLE ROW>	13
Optional Graphics	13
Supported graphics devices:	13
• HP Visualize-fx5	13
• HP Visualize-fx5	13
• HP Visualize-	13
<TABLE ROW>	13
Main Memory	13
Four memory slots (cards can be mixed):	13
• 256MB DIMMs	13
• 256MB DIMMs	13
• 512MB DIMMs	13
• 1GB DIMMs	13
<TABLE ROW>	13
Internal Storage Devices	13
Two Low-Voltage Differential (LVD) SCSI hard disk drive and one optional ATAPI CD drive.	13
<TABLE ROW>	13
Standard Network	13
10/100 Base T LAN connector	13
<TABLE ROW>	13
Standard I/O Connectors	13
Standard workstation I/O ports:	13
Universal serial bus (USB)	13
Universal serial bus (USB)	13
Universal serial bus (USB)	13
Serial ports 1 and 2 connectors	13
Serial ports 1 and 2 connectors	13
• Parallel connector	13
• LAN connector	13
<TABLE ROW>	13
PCI slots	13
Peripheral component interconnect (PCI) slots	13
Slot 1: 32 Bit, 5.0V, 33MHz (optional audio card)	13
<TABLE ROW>	13
Remote Power-on	13
Remote power-on	13
Allows you to turn on your workstation from a remote system.	13
Operating System Overview	14
Operating System Overview	14
Instant ignition	14
Operating system overview	14
System overview, operating	14
Your Workstation’s Front Panel	15
Your Workstation’s Front Panel	15
Front panel	15
Figure11. System Unit Front Panel	15
Figure11. System Unit Front Panel	15
<GRAPHIC>	15
System LCD	15
System LCD	15
Liquid crystal display (LCD)	15
LCD symbols	15
Symbols, LCD	15
Figure12. LCD Symbols for System Activities	15
Figure12. LCD Symbols for System Activities	15
<GRAPHIC>	15
System Power Button	15
shutdown -q	15
Power button	15
Button, power	15
Your Workstation’s Rear Panel Connectors	16
Your Workstation’s Rear Panel Connectors	16
EMI compliance	16
10/100 Base T LAN connector	16
Connector:LAN (10/100 Base T)	16
Serial ports 1 and 2 connectors	16
Connector:Serial ports 1 and 2 connectors	16
Power cord connector	16
Connector:Power cord	16
Connector:USB	16
USB connectors	16
Parallel connector	16
• Serial Ports 1 and 2 Connectors	16
• Serial Ports 1 and 2 Connectors	16
• USB Connectors	16
• Power Cord Connector	16
• Parallel Connector	16
• Network Connector	16
NOTE To maintain FCC/EMI compliance, verify that all cables are fully seated and properly fastened.	16
Rear panel connectors, system unit	16
System unit rear panel connectors	16
Rear panel:I/O card slots	16
Rear panel:Serial ports 1 and 2 connectors	16
USB connectors	16
Rear panel:USB connectors	16
Rear panel:Power input	16
Power cord connector	16
Figure 13.	16
Figure13. System Unit Rear Panel Connectors	16
Figure13. System Unit Rear Panel Connectors	16
<GRAPHIC>	17
Serial Ports 1 and 2 Connectors	17
Connector:Serial ports 1 and 2 connectors	17
Serial ports 1 and 2 connectors	17
USB Connectors	17
USB Connectors	17
Connector:USB	17
USB connectors	17
Keyboard	17
Keyboard	17
USB:Keyboard	17
Keyboard, USB	17
HP Mouse	17
HP Mouse	17
Mouse, HP	17
HP mouse, USB	17
USB:HP mouse	17
Power Cord Connector	18
Power Cord Connector	18
Connector:Power cord	18
Parallel Connector	18
Parallel Connector	18
Network Connector	18
Network Connector	18
Connector:10/100 Base T LAN	18
Network connector	18
10/100 Base T LAN connector	18
Audio Connectors (optional)	18
Audio Connectors (optional)	18
Monitors	19
Monitors	19
Monitors	19
Workstation Conversion Process	20
Workstation Conversion Process	20
Desktop to Rack-Mount Conversion	20
Desktop to Rack-Mount Conversion	20
Rack-Mount to Desktop Conversion	20
Rack-Mount to Desktop Conversion	20
Workstation Characteristics	21
Workstation Characteristics	21
<TABLE>	21
Table12. Workstation Characteristics	21
<TABLE HEADING>	21
<TABLE ROW>	21
Characteristic	21
Description	21
<TABLE BODY>	21
<TABLE ROW>	21
Weight Rack System (excl. keyboard and display) Weight Desk-side System (excl. keyboard and display)	21
14.1 kg (31.0 lb.) 15.9 kg (35.0 lb.)	21
<TABLE ROW>	21
Dimensions Rack System	21
Depth: 45.77 cm (18.02 inches) Width: 42.50 cm (16.73 inches) Height: 12.70 cm (5.00 inches)	21
<TABLE ROW>	21
Dimensions Desk-side System	21
Depth: 47.02 cm (18.51 inches) Width: 43.26 cm (17.03 inches) Height: 13.67 cm (5.38 inches)	21
<TABLE ROW>	21
Storage temperature	21
-40C to +70C (-40F to +158F)	21
<TABLE ROW>	21
Storage humidity	21
8% to 90% (relative)	21
<TABLE ROW>	21
Operating temperature	21
+5C to +35C (+41F to +95F)	21
<TABLE ROW>	21
Operating humidity	21
15% to 80% (relative)	21
<TABLE ROW>	21
Input Current	21
3.6 – 3.0 amps (AC at 100 to 120 Vac) 1.8 – 1.5 amps (AC at 200 to 240 Vac)	21
<TABLE ROW>	21
Input Frequency	21
50Hz/60Hz	21
<TABLE ROW>	21
Sound Power Rack System	21
5.5 Bels LwA max. at 30C (88F)	21
<TABLE ROW>	21
Sound Power Desk-side System	21
5.0 Bels LwA max. at 30C (88F)	21
Internal Components	22
Internal Components	22
Figure14. Internal Components of the B2600	22
Figure14. Internal Components of the B2600	22
<GRAPHIC>	23
2 Troubleshooting	25
2 Troubleshooting	25
Chapter Overview	26
Chapter Overview	26
Introduction to Troubleshooting	26
Introduction to Troubleshooting	26
Flowcharts for Troubleshooting	26
Flowcharts for Troubleshooting	26
WARNING Before removing any FRU, PCI card, DIMM or power supply connectors, you must disconnect t...	26
Figure21. Main Flowchart for Troubleshooting	27
Figure21. Main Flowchart for Troubleshooting	27
<GRAPHIC>	28
Figure22. Console Troubleshooting Flowchart	28
<GRAPHIC>	29
Figure23. Bootable Device Troubleshooting Flowchart	29
<GRAPHIC>	30
Figure24. HP-UX Troubleshooting Flowchart	30
<GRAPHIC>	31
Identifying LCD-Indicated Conditions	31
XXX YYYY: ZZZZZZ(Line 1)	31
XXX YYYY: ZZZZZZ(Line 1)	31
AAAAAAAAAAAAAAAA(Line 2)	31
<TABLE>	31
<TABLE BODY>	31
<TABLE ROW>	31
XXX	31
XXX	31
Three-character Operating Status	31
<TABLE ROW>	31
YYYY	31
YYYY	31
Four-digit hex code identifying the code module being executed	31
<TABLE ROW>	31
ZZZZZZ	31
ZZZZZZ	31
Six-digit FRU descriptor	31
<TABLE ROW>	31
AAAAAAAAAAAAAAAA	31
AAAAAAAAAAAAAAAA	31
Diagnostic message of up to 16 characters	31
<TABLE>	31
<TABLE BODY>	31
<TABLE ROW>	31
FLT (fault)	31
FLT	31
A hardware error has been detected	31
<TABLE ROW>	31
TST (test)	31
TST	31
Hardware being tested	31
<TABLE ROW>	31
INI (initialize)	31
INI	31
Hardware being initialized	31
<TABLE ROW>	31
SHU (shutdown)	31
SHU	31
System being shutdown	31
<TABLE ROW>	31
WRN (warning)	31
WRN	31
A non-optimal operating condition exists	31
<TABLE ROW>	31
RUN (running)	31
RUN	31
The operating system is running	31
Selftest Failures	31
Selftest Failures	31
1. In Table C-1 of the “HP B2600 Chassis Codes” appendix, find the chassis code listed on the LCD.	31
1. In Table C-1 of the “HP B2600 Chassis Codes” appendix, find the chassis code listed on the LCD.	31
2. In the Boot Console Handler, use the Service Menu’s	31
Memory Failures	32
Memory Failures	32
Running System Verification Tests	33
Running System Verification Tests	33
man cstm [Enter]	33
man cstm [Enter]	33
man cstm [Enter]	33
man mstm [Enter]	33
man mstm [Enter]	33
man xstm [Enter]	33
man xstm [Enter]	33
1. In a terminal window, type the following at the # prompt to invoke the command line interface:...	33
1. In a terminal window, type the following at the # prompt to invoke the command line interface:...	33
2. The following message appears:	33
3. To verify the system operation, type the following at the	33
4. Press	33
5. To exit the Support Tools Manager, enter the following:	33
Tests:ODE-based diagnostics	34
Tests:ODE-based diagnostics	34
Tests:ODE-based diagnostics	34
Troubleshooting:ODE-based diagnostics	34
J5000/J7000 workstation:ODE-based diagnostics	34
ODE-based diagnostics	34
Diagnostics, ODE-based	34
Running:ODE-based diagnostics	34
1. Invoke the ISL environment from the system disk or a CD ROM.	34
1. Invoke the ISL environment from the system disk or a CD ROM.	34
2. Type	34
• astrodiag	34
• astrodiag	34
• astrodiag	34
• siodiag	34
• siodiag	34
• wdiag	34
• wdiag	34
• memtest	34
• memtest	34
• fupdate – updates the system’s Processor Dependent Code (PDC) firmware in the FEPROM or Flash ROM.	34
• mapper	34
• mapper	34
3 Remove/Replace System Components	35
3 Remove/Replace System Components	35
Chapter Overview	36
Chapter Overview	36
• Tools Required — a list of tools necessary for removing and replacing system components.	36
• Tools Required — a list of tools necessary for removing and replacing system components.	36
• Removing/Replacing System Components — a set of procedures for removing/replacing: front bezel,...	36
WARNING For most of the installation and removal procedures in this chapter, you must power off t...	36
NOTE To maintain FCC/EMI compliance, verify that all covers are replaced and that all screws are ...	36
Workstation Configurations	36
Workstation Configurations	36
http://www.hp.com/workstations	36
Tools Required	37
Tools Required	37
• Light-duty flat blade screwdriver with 6-inch (150 mm) blade	37
• Light-duty flat blade screwdriver with 6-inch (150 mm) blade	37
• Number 2 Phillips screwdriver with 6-inch (150mm) blade	37
• T-10 and T-15 Torx driver	37
• ESD equipment (see the “Electrostatic Discharge (ESD) Precautions” section later in this chapte...	37
Removing/Replacing System Components	38
Removing/Replacing System Components	38
NOTE If you need to install a new system component, simply follow the procedures for	38
Electrostatic Discharge (ESD) Precautions	38
Electrostatic Discharge (ESD) Precautions	38
• Work on a static-free mat.	38
• Work on a static-free mat.	38
• Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your...	38
• Create a common ground for the equipment you are working on by connecting the static-free mat, ...	38
• Keep uninstalled printed circuit boards in their protective antistatic bags.	38
• Handle printed circuit boards by their edges, once you have removed them from their protective ...	38
Prerequisite for Using the Procedures in this Chapter	39
Prerequisite for Using the Procedures in this Chapter	39
1. Power off the workstation (either by executing	39
1. Power off the workstation (either by executing	39
2. Unplug the workstation power cord and all peripheral devices from AC power outlets. If you are...	39
3. Attach the static-grounding wrist strap by following the instructions on the package. Attach t...	39
NOTE To make access to the internal components easier, you may want to place the workstation on a...	39
CAUTION This workstation is designated for two-person lifting; it weighs approximately 35.0 pound...	39
Removing the Front Bezel and Top Cover	40
Removing the Front Bezel and Top Cover	40
Removing the Front Bezel and Top Cover	40
Removing the Front Bezel and Top Cover	40
1. Turn your workstation off and unplug it.	40
1. Turn your workstation off and unplug it.	40
2. Lay your workstation on a soft anti-static surface with the HP logo text in the upright position.	40
3. Press in on both release buttons found on the ends of the bezel and pull outward from the work...	40
Figure31. Front Bezel and Top Cover Removal	40
Figure31. Front Bezel and Top Cover Removal	40
<GRAPHIC>	41
Replacing the Front Bezel and Top Cover	41
Replacing the Front Bezel and Top Cover	41
Replacing the Front Bezel and Top Cover	41
1. Slide the top cover back on the workstation and secure it by screwing in the captive screws.	41
1. Slide the top cover back on the workstation and secure it by screwing in the captive screws.	41
2. Next, push the bezel in place on the front of the workstation. See	41
Figure32. Front Bezel and Top Cover Replacement	41
Figure32. Front Bezel and Top Cover Replacement	41
<GRAPHIC>	42
Removing Memory DIMMs	42
1. Complete the procedure in the section	42
1. Complete the procedure in the section	42
2. Press downward on the tabs that are located on both ends of the memory card slots. See	42
Figure33. Pressing Down on the Memory Slot Tabs	42
Figure33. Pressing Down on the Memory Slot Tabs	42
<GRAPHIC>	42
Figure34. Lifting a DIMM Card Out of the Memory Slot	42
Figure34. Lifting a DIMM Card Out of the Memory Slot	42
<GRAPHIC>	43
Memory Configuration	43
Figure35. Memory Loading Sequence in the HP B2600	43
Figure35. Memory Loading Sequence in the HP B2600	43
<GRAPHIC>	44
Replacing Memory DIMMs	44
1. Remove the current DIMM(s) if you have not already done this. Otherwise, skip this step. To re...	44
1. Remove the current DIMM(s) if you have not already done this. Otherwise, skip this step. To re...	44
2. Determine the appropriate memory slot(s) for your DIMM card(s). See	44
Figure36. Memory Loading Sequence in the HP B2600	44
Figure36. Memory Loading Sequence in the HP B2600	44
<GRAPHIC>	45
Figure37. Inserting the DIMM Card into a Memory Slot	45
Figure37. Inserting the DIMM Card into a Memory Slot	45
<GRAPHIC>	45
5. Connect and turn on the power to your system.	45
6. Determine that your memory installation was successful by executing the	45
Removing the CD Drive	46
Removing the CD Drive	46
1. Complete the procedure in the section	46
1. Complete the procedure in the section	46
2. Disconnect the CD drive control cable by pulling up on its pull tab and disconnect the power c...	46
Figure38. Disconnecting the CD Drive Control Cable	46
Figure38. Disconnecting the CD Drive Control Cable	46
<GRAPHIC>	46
4. Press in on the retainer clips on both sides of the CD drive bay and pull toward you. See	47
5. Take the back cover off the CD drive bay by lifting up on the raised portion of the back cover...	47
Figure311. Removing the CD Drive Bay’s Back Cover	47
Figure311. Removing the CD Drive Bay’s Back Cover	47
<GRAPHIC>	48
7. Unscrew the four CD drive mounting screws located on both sides of the CD drive bay. See	48
Figure313. Unscrew the Four CD Drive Mounting Screws	48
Figure313. Unscrew the Four CD Drive Mounting Screws	48
<GRAPHIC>	49
Replacing the CD Drive	50
Replacing the CD Drive	50
1. Remove the current CD drive if you have not already done this. Otherwise, skip this step. To r...	50
1. Remove the current CD drive if you have not already done this. Otherwise, skip this step. To r...	50
2. Slide the CD drive into the CD drive bay. See	50
3. Screw the four CD drive mounting screws into their threaded holes located on both sides of the...	50
Figure316. Screw in the Four CD Drive Mounting Screws	50
Figure316. Screw in the Four CD Drive Mounting Screws	50
<GRAPHIC>	51
5. Replace the back cover on the CD drive bay by inserting the hinge tabs located on the CD drive...	51
6. Slide the CD drive bay and CD drive back into the workstation. You will hear the retainer clip...	52
7. Connect the CD drive power cable by pushing it into its connector on the system board and conn...	52
Figure320. Connecting the CD Drive Power and Control Cables	52
Figure320. Connecting the CD Drive Power and Control Cables	52
<GRAPHIC>	53
9. Complete the procedure in the section	53