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Remote System Installation, 3.3 Software Updating and Management, 3.3.1 HP Client Manager Software - network drivers

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Desktop Management 3.2 Remote System Installation Remote System Installation allows you to start and set up your system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE). The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks: ■ Formatting a hard drive. ■ Deploying a software image on one or more new PCs. ■ Remotely updating the system BIOS in flash ROM. See Section 3.4.1, "Remote ROM Flash." ■ Configuring the system BIOS settings. To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot. 3.3 Software Updating and Management HP provides several tools for managing and updating software on desktops and workstations- Altiris, Altiris PC Transplant Pro; HP Client Manager Software, an Altiris solution; System Software Manager; HP Proactive Notification; and ActiveUpdate. 3.3.1 HP Client Manager Software HP Client Manager Software (HP CMS) tightly integrates HP Intelligent Manageability technology within Altiris to provide superior hardware management capabilities for HP access devices that include: ■ Detailed views of hardware inventory for asset management ■ PC health check monitoring and diagnostics ■ Proactive notification of changes in your hardware environment ■ Web-accessible reporting of business critical details such as machines with thermal warnings, memory alerts, and more ■ Remote updating of system software such as device drivers and ROM BIOS For more information on the HP Client Manager, visit http://h18000/www1.hp.com/im/client_mgr.html. 3.3.2 Altiris Client Management Solutions HP and Altiris have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. HP Client Manager Software is the foundation for additional Altiris Client Management Solutions that address: ■ Inventory and Asset Management ❏ SW license compliance ❏ PC tracking and reporting ❏ Lease contract, fixing asset tracking 3-2 319865-008 Service Reference Guide, d300, dx6050

Section	Page
Contents	5
Installing the Operating System	11
1.0.1 Installing or Upgrading Device Drivers	11
1.0.2 Creating an Emergency Repair Diskette-Windows 2000	11
1.0.3 Using the Emergency Repair Diskette-Windows 2000	11
1.1 Converting to NTFS	12
1.1.1 Windows 2000 Professional	12
1.1.2 Windows XP Home and XP Professional	12
1.2 HP Software	12
Setup Utilities and Diagnostics Features	13
2.1 Power-On Self-Test (POST)	13
2.2 Computer Setup Utilities	14
2.2.1 Using Computer Setup (F10) Utilities	15
2.2.2 Computer Setup Menu	16
2.3 Diagnostics for Windows	25
2.3.1 Detecting Diagnostics for Windows	25
2.3.2 Installing Diagnostics for Windows	25
2.3.3 Using Categories in Diagnostics for Windows	26
2.3.4 Running Diagnostic Tests in Diagnostics for Windows	28
2.4 Configuration Record	29
2.4.1 Installing Configuration Record	29
2.4.2 Running Configuration Record	29
2.5 Remote Diagnostics Enabling Agent	30
2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent	30
2.5.2 Running the Remote Diagnostics Enabling Agent	30
2.6 Protecting the Software	30
2.7 Restoring the Software	31
Desktop Management	33
3.1 Initial Configuration and Deployment	33
3.2 Remote System Installation	34
3.3 Software Updating and Management	34
3.3.1 HP Client Manager Software	34
3.3.2 Altiris Client Management Solutions	34
3.3.3 System Software Manager	35
3.3.4 Proactive Change Notification (PCN)	35
3.3.5 Subscriber’s Choice	36
3.4 ROM Flash	36
3.4.1 Remote ROM Flash	36
3.4.2 HPQ Flash	36
3.4.3 FailSafe Boot Block ROM	37
3.4.4 Replicating Your Setup	38
3.4.5 Dual-State Power Button	38
3.4.6 Power Management	39
3.4.7 World Wide Web Site	39
3.4.8 Building Blocks and Partners	39
3.5 Asset Tracking and Security	40
3.5.1 Password Security	43
3.5.2 Establishing a Setup Password Using Computer Setup	43
3.5.3 Establishing a Power-On Password Using Computer Setup	44
3.5.4 DriveLock	46
3.5.5 Smart Cover Sensor	48
3.5.6 Master Boot Record Security	50
3.5.7 Before You Partition or Format the Current Bootable Disk	51
3.5.8 Cable Lock Provision	51
3.5.9 Fingerprint Identification Technology	51
3.6 Fault Notification and Recovery	52
3.6.1 Drive Protection System	52
3.6.2 Surge-Tolerant Power Supply	52
3.6.3 Thermal Sensor	52
Serial and Parallel ATA Drive Guidelines and Features	53
4.1 PATA and SATA Device Information	53
4.2 ATA Cables	53
4.2.1 SATA Data Cable	53
4.2.2 SATA Power Cable	54
4.2.3 PATA Data Cable	54
4.2.4 PATA Power Cable	54
4.2.5 PATA Cable Layout	55
4.3 PATA Drive Installation Guidelines	56
4.3.1 PATA Device Classes	56
4.3.2 PATA Attach Sequence Rules by Class Priority	57
4.3.3 PATA Attach Sequence Worksheet	58
4.3.4 PATA Additional Drive Application Notes	60
4.4 PATA SMART Drives	61
4.5 Drive Capacities	61
4.6 SATA BIOS	61
4.6.1 Legacy Mode	62
4.6.2 Native Mode	62
4.7 Mixed Devices Boot and Drive Letter Ordering	63
Identifying the Chassis, Routine Care, and Disassembly Preparation	65
5.1 Chassis Designations	65
5.1.1 Microtower (µT)	65
5.1.2 Slim Tower (ST)	66
5.1.3 Desktop (DT)	66
5.2 Electrostatic Discharge Information	67
5.2.1 Generating Static	67
5.2.2 Preventing Electrostatic Damage to Equipment	67
5.2.3 Personal Grounding Methods and Equipment	68
5.2.4 Grounding the Work Area	68
5.2.5 Recommended Materials and Equipment	68
5.3 Routine Care	69
5.3.1 General Cleaning Safety Precautions	69
5.3.2 Cleaning the Computer Case	69
5.3.3 Cleaning the Keyboard	70
5.3.4 Cleaning the Monitor	70
5.3.5 Cleaning the Mouse	70
5.4 Service Considerations	71
5.4.1 Power Supply Fan	71
5.4.2 Tools and Software Requirements	71
5.4.3 Screws	71
5.4.4 Cables and Connectors	72
5.4.5 Hard Drives	72
5.4.6 Lithium Coin Cell Battery	72
Removal and Replacement Procedures- Microtower (µT) Chassis	73
6.1 Preparation for Disassembly	73
6.2 Unlocking the Smart Cover Lock	74
6.3 External Security Devices	75
6.3.1 Installing a Cable Lock	75
6.3.2 Installing a Padlock	75
6.4 Access Panel	76
6.5 Front Bezel	77
6.6 Front Drive Bezels	79
6.6.1 5.25\	79
6.6.2 Diskette Drive Bezel	80
6.6.3 3.5\	80
6.7 Memory Modules	81
6.8 Expansion Cards	82
6.8.1 Expansion Slot Cover	82
6.8.2 PCI Expansion Card	83
6.8.3 AGP Card	85
6.9 Drives	87
6.9.1 Drive Positions	87
6.9.2 Removing a Drive	88
6.9.3 Installing a Drive	90
6.10 Chassis Fan	93
6.11 Front I/O Panel Housing Assembly	94
6.12 Front I/O Devices	95
6.13 Power Switch Assembly	96
6.14 Processor and Heatsink	98
6.15 System Board	100
6.16 Battery	101
6.16.1 Type 1 Battery Holder	102
6.16.2 Type 2 Battery Holder	103
6.16.3 Type 3 Battery Holder	104
6.17 Speaker	105
6.18 Power Supply	106
Removal and Replacement Procedures- Slim Tower (ST) Chassis	107
7.1 Preparation for Disassembly	107
7.2 Unlocking the Smart Cover Lock	108
7.3 Hood Sensor	110
7.4 External Security Devices	112
7.4.1 Cable Lock	112
7.4.2 Padlock	113
7.5 Computer Access Panel	114
7.6 Front Bezel	115
7.7 Front Drive Bezels	116
7.8 Memory Modules	117
7.9 PCI Expansion Card	118
7.10 Drives	121
7.10.1 Drive Positions	121
7.10.2 Cable Routing	122
7.10.3 Optical Drive	123
7.10.4 External 3.5-inch Drive	126
7.10.5 Primary Hard Drive	128
7.11 Front I/O Devices	130
7.12 Power Switch Assembly	131
7.13 System Board	132
7.14 Chassis Fan	133
7.15 Battery	134
7.15.1 Type 1 Battery Holder	135
7.15.2 Type 2 Battery Holder	136
7.16 Processor and Heatsink, Type 1	137
7.17 Processor and Heatsink, Type 2	138
7.18 Speaker	140
7.19 Power Supply	141
Removal and Replacement Procedures- Desktop (DT) Chassis	143
8.1 Preparation for Disassembly	143
8.2 Unlocking the Smart Cover Lock	144
8.3 Hood Sensor	145
8.4 External Security Devices	146
8.4.1 Cable Lock	146
8.4.2 Padlock	146
8.5 Computer Cover	147
8.6 Front Bezel	148
8.7 Front Drive Bezels	149
8.7.1 5.25\	149
8.7.2 Diskette Drive Bezel or Bezel Blank	150
8.8 Memory Modules	151
8.9 Expansion Cards	152
8.10 Drives	157
8.10.1 Drive Positions	157
8.10.2 Removing a Drive	158
8.10.3 Optical Drive	162
8.10.4 Hard Drive	164
8.11 Front I/O Devices	166
8.12 Power Switch Assembly	167
8.13 System Board	168
8.14 Battery	169
8.14.1 Type 1 Battery Holder	170
8.14.2 Type 2 Battery Holder	171
8.15 Processor and Heatsink	172
8.15.1 Type 1	172
8.15.2 Type 2	173
8.15.3 Type 3	174
8.16 Speaker	175
8.17 Chassis Fan	176
8.18 Power Supply	177
Connector Pin Assignments	179
Power Cord Set Requirements	187
POST Error Messages	189
Troubleshooting Without Diagnostics	197
Memory	223
System Board and Riser Board Reference Designators	227

Match case Limit results 1 per page

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319865-008

Service Reference Guide, d300, dx6050

Desktop Management

3.2 Remote System Installation

Remote System Installation allows you to start and set up your system using the software and

configuration information located on a network server by initiating the Preboot Execution

Environment (PXE). The Remote System Installation feature is usually used as a system setup

and configuration tool, and can be used for the following tasks:

■

Formatting a hard drive.

■

Deploying a software image on one or more new PCs.

■

Remotely updating the system BIOS in flash ROM. See

Section 3.4.1, “Remote ROM

Flash.”

■

Configuring the system BIOS settings.

To initiate Remote System Installation, press

F12

when the F12 = Network Service Boot

message appears in the lower-right corner of the HP logo screen. Follow the instructions on the

screen to continue the process. The default boot order is a BIOS configuration setting that can be

changed to always attempt to PXE boot.

3.3 Software Updating and Management

HP provides several tools for managing and updating software on desktops and workstations—

Altiris, Altiris PC Transplant Pro; HP Client Manager Software, an Altiris solution; System

Software Manager; HP Proactive Notification; and ActiveUpdate.

3.3.1 HP Client Manager Software

HP Client Manager Software (HP CMS) tightly integrates HP Intelligent Manageability

technology within Altiris to provide superior hardware management capabilities for HP access

devices that include:

■

Detailed views of hardware inventory for asset management

■

PC health check monitoring and diagnostics

■

Proactive notification of changes in your hardware environment

■

Web-accessible reporting of business critical details such as machines with thermal

warnings, memory alerts, and more

■

Remote updating of system software such as device drivers and ROM BIOS

For more information on the HP Client Manager, visit

http://h18000/www1.hp.com/im/client_mgr.html

3.3.2 Altiris Client Management Solutions

HP and Altiris have partnered to provide comprehensive, tightly integrated systems management

solutions to reduce the cost of owning HP client PCs. HP Client Manager Software is the

foundation for additional Altiris Client Management Solutions that address:

■

Inventory and Asset Management

SW license compliance

PC tracking and reporting

Lease contract, fixing asset tracking