HP dx6120 HP Business Desktop dx6100 Series Personal Computers Service Referen - Page 228
Solving CD-ROM and DVD Problems, Problem, Cause, Solution, Security, > Password Options. - audio driver
View all HP dx6120 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 228 highlights
Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems Problem Cause System will not boot from CD-ROM or DVD drive. Removable Media Boot is not enabled through the Computer Setup utility. Non-bootable CD in drive. Network Server Mode is enabled in Computer Setup. Boot order not correct. CD-ROM or DVD devices are not detected or driver is not loaded. Movie will not play in the DVD drive. Cannot eject compact disc (tray-load unit). Drive is not connected properly or not properly configured. Movie may be regionalized for a different country. Decoder software is not installed. Damaged media. Movie rating locked out by parental lock. Media installed upside down. Disc not properly seated in the drive. CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Media has been inserted upside down. The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video. Solution Run the Computer Setup utility and enable booting to removable media and verify boot order settings. Try a bootable CD in the drive. Run Computer Setup and disable Network Server Mode in Security > Password Options. Run Computer Setup and change boot sequence in Storage > Boot Order. 1. Reconnect power and data cables to the drive. 2. Install correct device driver. See the documentation that came with the DVD drive. Install decoder software. Replace media. Use DVD software to remove parental lock. Reinstall media. 1. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. 2. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc. Re-insert the Media with the label facing up. Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed for this topic. D-26 361293-003 Service Reference Guide, dx6100