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HP nx9030 Reference Guide - Page 84

If the Notebook Will Not Boot from the Diskette Drive, If the Notebook Stops Responding After Booting - windows 7 drivers

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Troubleshooting If the Notebook Will Not Boot from the Diskette Drive ■ Make sure the diskette drive is selected as the boot device. See the "Basic Operation" chapter in this guide for directions. ■ If you are using a USB diskette drive, use the BIOS Setup utility to make sure Legacy USB Support is enabled. If your notebook also has a built-in diskette drive, use the BIOS Setup utility Boot menu to make sure the USB diskette drive is the first device under Removable Drive. If the Notebook Stops Responding After Booting Check whether you are connected to a TCP/IP network with no DHCP server. This can cause a long delay at startup because DHCP is enabled. Contact your network administrator to determine the proper TCP/IP configuration. If the Notebook Takes a Long Time to Resume After Entering Standby The notebook can routinely take a minute or more to resume if it has a network card installed. While the operating system is loading drivers and checking hardware and network connections, you will see a blinking cursor on your display. As soon as the hardware has been reinitialized, the Windows desktop will appear. Wireless Problems If You Have Problems with Wireless 802.11 Communication ■ Make sure the wireless indicator light is on. ■ Make sure you are using the correct SSID and channel settings. Reference Guide 6-21

Section	Page
Contents	3
Getting Started with Your Notebook	7
Identifying Parts of the Notebook	7
Front Panel and Right Panel Components	8
Left Panel and Back Panel Components	9
Bottom Panel Components	10
Status Lights	11
Setting Up Your Notebook	13
Step 1: Insert the Battery Pack	13
Step 2: Connect AC Power	14
Step 3: Connect a Phone Line	15
Step 4: Turn On the Notebook	16
Step 5: Set Up Windows	17
Basic Operation	18
Operating Your Notebook	18
Default Power Settings	19
To Reset the Notebook	20
To Change the Boot Device	20
To Use the TouchPad	21
To Use the Tap to Click Function of the TouchPad	22
To Use the Function Hot Keys	23
To Use the One-Touch Buttons	24
To Use the Windows and Applications Keys	25
To Type Alternate Graphics Using the ALT GR Key	26
Using CDs or DVDs	27
To Insert or Remove a CD or DVD	27
To Play DVD Movies	28
To Write to DVD Media (Select Models Only)	29
To Create or Copy CDs	29
Securing Your Notebook	30
To Set Up Password Protection	30
To Lock Your Notebook	30
To Attach an Optional Security Cable	31
To Protect Against Viruses	31
To Lock the Hard Drive	32
Taking Care of Your Notebook	32
To Protect Your Hard Drive	32
To Maintain Your Notebook	33
To Safeguard Your Data	33
To Extend the Life of the Display	34
To Clean Your Notebook	34
Battery Packs and Power Management	35
Managing Power Consumption	35
How the Notebook Manages Power Automatically	36
To Change Timeout Settings and Create Power Schemes	37
Using Battery Power	37
To Check Battery Status	37
To Respond to a Low-Battery Warning	38
To Recharge the Battery Pack	39
To Get the Most from Your Battery Packs	39
Disposing of a Used Battery Pack	41
Modem and Network Connections	42
Using the Modem	42
To Connect the Modem	43
Special Restrictions in Certain Countries	44
To Change Your Modem Settings	45
Connecting to a Local Area Network (LAN)	46
Making Wireless Network Connections (Select Models Only)	47
To Turn Wireless Communication On and Off	48
Turning On Communication and Making a Connection	48
Turning Off Communication and Ending a Connection	49
Add-On Devices	50
Connecting External Devices	50
To Insert or Remove a PC Card	50
Inserting a PC Card	50
Removing a PC Card	51
To Connect an Audio Device	52
To Connect a TV to Your Notebook (Select Models Only)	53
Switching the Display to the External (Select Models Only)	54
Adjusting Monitor Resolution and Other Settings	54
Using Dual Display Mode	55
To Connect a 1394 Device (Select Models Only)	56
To Connect an Infrared Device (Select Models Only)	56
Using the Infrared Port	57
Avoiding Standby While Using Infrared	57
Printing to an Infrared Printer	57
Transferring Files Through an Infrared Connection	57
Installing Additional RAM (Memory)	58
To Install a RAM Expansion Module	58
To Remove a RAM Expansion Module	59
Replacing the Hard Drive	61
To Replace the Hard Drive	61
To Replace the Hard Drive Holder	62
To Prepare a New Hard Drive	63
Troubleshooting	64
Troubleshooting Your Notebook	64
Audio Problems	65
If No Sound is Audible	65
If Sound Does Not Record	65
If You Hear Loud, High-Pitched Feedback from the Speakers	65
CD-ROM and DVD Problems	66
If You Cannot Boot from a CD or DVD	66
If a DVD Plays Erratically	66
If You Get a Region Code Error When Playing a DVD Movie	66
If the Notebook Cannot Read a CD or DVD	66
If a DVD Movie Does Not Fill the Screen	67
If a DVD Does Not Play with Two Displays	67
If the Notebook Cannot Find Wordpad.exe After Inserting a CD	67
Display Problems	67
If the Notebook Is On, But the Screen Is Blank	67
If the Screen Is Difficult to Read	68
If an External Display Does Not Work	68
Hard Drive Problems	68
If the Notebook Hard Drive Does Not Spin	68
If the Hard Disk Makes a Buzzing or Whining Noise	68
If Files Are Corrupted	69
Heat Problems	69
If the Notebook Gets Abnormally Hot	69
Infrared Problems	69
If You Have Problems with Infrared Communications	69
Keyboard and Pointing Device Problems	70
If the Pointer Is Difficult to Control	70
If the TouchPad Does Not Work	70
If the TouchPad Moves the Pointer or Cursor While You Type	71
Local Area Network (LAN) Problems	71
If the Built-In Network Adapter Does Not Connect to the LAN	71
If You Cannot Browse the Network Neighborhood or My Network Places	71
If You Cannot Log In to Netware Servers	71
If a Network Connection Responds Slowly	72
Memory Problems	72
If a Message Reports You Are Out of Memory	72
If Memory Does Not Increase After Adding RAM	72
If the Notebook Beeps But Does Not Start After Adding RAM	72
Modem Problems	73
If the Modem Seems Slow	73
If the Modem Does Not Dial or No Dial Tone Is Detected	73
If the Modem Dials Incorrectly	74
If the Modem Dials, But Does Not Connect	74
If the Modem Is Not Detected	74
If the Modem Dials, But You Cannot Hear It	75
If the Modem Connects, But Transferred Data Is Bad	75
If the Modem Causes an ERROR Message	75
If the Modem Does Not Fax	75
If Excessive Line Current Is Detected	75
If the Modem Clicks Repeatedly, But Does Not Connect	76
PC Card (PCMCIA) Problems	76
If the Notebook Does Not Recognize a PC Card	76
If a Network PC Card Stops Communicating Properly	76
If a PC Card Modem Is Not Working	77
Performance Problems	77
If the Notebook Pauses or Runs Sluggishly	77
If the Notebook Stops Responding	78
Power and Battery Pack Problems	78
If the Notebook Turns Off Immediately After It Turns On	78
If the Notebook Keeps Beeping	78
If the Battery Pack Does Not Charge	78
If the Notebook Has a Short Operating Time	79
If the Time Remaining for the Battery Pack Is Not Correct	80
If the Notebook Does Not Enter Standby Mode as Expected	80
If the Notebook Does Not Enter Hibernation as Expected	80
Printing Problems	81
If a Serial or Parallel Printer Does Not Print	81
If the Left Edge of Printed Output Is Missing	81
If an Infrared Printer Does Not Print	81
Serial, Parallel and USB Problems	82
If a Serial Mouse Does Not Work	82
If a Serial Modem Does Not Work Properly	82
If the Serial or Parallel Port Is Not Working	83
If the USB Port Is Not Working	83
Startup Problems	83
If the Notebook Does Not Respond When You Turn It On	83
If the Notebook Will Not Boot from Battery Power	83
If the Notebook Will Not Boot from the Diskette Drive	84
If the Notebook Stops Responding After Booting	84
If the Notebook Takes a Long Time to Resume After Entering Standby	84
Wireless Problems	84
If You Have Problems with Wireless 802.11 Communication	84
If You Have Trouble Connecting to Another Notebook in the Network Neighborhood or My Network Places	85
If You Cannot Connect to a Particular Notebook on the Network	85
If You Can Connect, But the Network Is Slow	86
Configuring Your Notebook	86
To Run the BIOS Setup Utility	86
Updating Software and Drivers from the Web	91
Using System Recovery Features	91
Safeguarding Your Data	92
Operating System (OS) CD Repair	93
OS CD Reinstall	94
Reinstalling Drivers	95
Restoring Software Applications	95