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HP nx9030 Startup Guide - Page 31

Troubleshooting, Troubleshooting Your Notebook

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4 Troubleshooting Troubleshooting Your Notebook This chapter contains solutions to many types of problems you might have with your notebook. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: ■ For a more complete list of troubleshooting suggestions, see the "Troubleshooting" chapter in the Reference Guide on the Documentation CD included with your notebook. ■ Use the Windows troubleshooters. Select Start > Help and Support. ■ Select the question mark One-Touch key located at the top of the keyboard. ■ See the Microsoft Windows manual shipped with the notebook. ■ Refer to the Worldwide Telephone Numbers booklet to contact a Customer Care Center for help and support. Startup Guide 4-1

Section	Page
Contents	3
Getting Started with Your Notebook	5
Important Safety Information	5
Identifying Parts of the Notebook	6
Front Panel and Right Panel Components	7
Left Panel and Back Panel Components	8
Bottom Panel Components	9
Status Lights	10
Setting Up Your Notebook	12
Step 1: Insert the Battery Pack	12
Step 2: Connect AC Power	13
Step 3: Connect a Phone Line	14
Step 4: Turn On the Notebook	15
Step 5: Set Up Windows	16
Using the Documentation CD	16
Basic Operation	17
Operating Your Notebook	17
Default Power Settings	18
To Reset the Notebook	19
To Change the Boot Device	19
To Use the TouchPad	20
To Use the Tap to Click Function of the TouchPad	21
To Use the Function Hot Keys	22
Using CDs or DVDs	23
To Play DVD Movies	23
To Write to DVD Media (Select Models Only)	23
To Connect a TV to Your Notebook (Select Models Only)	24
To Connect an Infrared Device (Select Models Only)	24
Using the Infrared Port	25
Printing to an Infrared Printer	25
Transferring Files Through an Infrared Connection	25
Battery Packs and Power Management	26
Using Battery Power	26
To Check Battery Status	26
To Respond to a Low-Battery Warning	27
To Recharge the Battery Pack	28
To Get the Most from Your Battery Packs	28
Disposing of a Used Battery Pack	30
Troubleshooting	31
Troubleshooting Your Notebook	31
Display Problems	32
If the Notebook Is On, But the Screen Is Blank	32
If the Screen Is Difficult to Read	32
If an External Display Does Not Work	32
Hard Drive Problems	33
If the Notebook Hard Drive Does Not Spin	33
If Files Are Corrupted	33
Keyboard and Pointing Device Problems	33
If the Pointer Is Difficult to Control	33
If the TouchPad Does Not Work	34
If the Notebook Stops Responding	34
Power and Battery Pack Problems	35
If the Notebook Turns Off Immediately After It Turns On	35
If the Notebook Keeps Beeping	35
If the Battery Pack Does Not Charge	35
Startup Problems	36
If the Notebook Does Not Respond When You Turn It On	36
If the Notebook Will Not Boot from Battery Power	36
Configuring Your Notebook	37
To Run the BIOS Setup Utility	37
Updating Software and Drivers from the Web	38
Using System Recovery Features	38
Safeguarding Your Data	39
Operating System (OS) CD Repair	40
OS CD Reinstall	41
Reinstalling Drivers	42
Restoring Software Applications	42