Hitachi FXTRIO-77 User Guide - Page 39

StarBoard FX-TRIO Series Appendix 3. Appendix 3.1 Troubleshooting Before assuming the product is broken, be sure to check adjustments, proper handling procedures, the possibility of faulty cable connections, etc. Recognition-Related Problems Problem What to check What to do The StarBoard does not Is the USB cable Connect the USB cable to the PC. recognise input. connected to the PC? When viewing the central Check the USB cable connection. region of the digitiser storage area (page 1-5) from the bottom, is the LED lit green? Did you start the system Start the system in the correct in the correct sequence? sequence. (For details on starting the system, see page 2-7 of this User's Guide.) StarBoard Software files Uninstall the StarBoard Software and may be broken or then re-install it. installation may not be （For details on installing StarBoard complete correctly. Software, see the StarBoard Software x.x User's Guide.) Other than the above Contact a support center. Touch Sensor Error Is something blocking Remove the blockage. (Something is blocking light light from reaching the from reaching the board board reflective surface tape? or surface or reflective tape. Is the reflective tape Wipe away any soiling on the reflective Or sensor adjustment is not dirty? tape. properly. StarBoard can not Other than the above Adjust the sensor. detect the input.) (See page 3-4 of this User's Guide.) Touch Sensor Error (USB error) The controller must be Disconnect the USB cable and reset and the system reconnect it. If this does not solve the restarted. problem, restart the PC. Touch Sensor Error Is a high-speed USB Be sure to connect the StarBoard and device connected to the any high-speed USB devices to (Insufficient USB bandwidth) USB host controller used separate USB host controllers. to connect the Be sure to use a USB hub in the case StarBoard? of PCs with only one USB host controller. 3-1 English