Honeywell W8735B Owner's Manual - Page 24

Troubleshooting, Table 5. Troubleshooting the W8735B., Symptom, Possible Cause, Action

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TROUBLESHOOTING Symptom The battery indicator is on continuously. The battery indicator is flashing with a steady on-off pulse. The battery indicator appears to flash momentarily every 10 seconds. The online indicator is illuminated. The auxiliary input indicator is illuminated When I dial into the Telephone Access Module, it indicates "The system is not responding." My password is not working. Table 5. Troubleshooting the W8735B. Possible Cause Action The battery is either dead Install or replace the battery. or not installed. The battery is weak. Replace the battery. The battery is good. No action is required. The telephone module is currently in a dial-in or dial-out sequence. The Telephone Access Module detected a contact closure on the auxiliary input terminals. The Telephone Access Module is not receiving data from the thermostats. You may have forgotten your pass code. Wait for the call to end. Determine the cause of the contact closure. Remedy the problem according to the contact manufacturer instructions. Make sure all connections between the communicating devices are good. Contact your installer. Press and hold the passcode reset switch for ten seconds. The pass code will be reset to 1-2-3-4. Retry with the default pass code. 69-1353 24

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TROUBLESHOOTING
Table 5. Troubleshooting the W8735B.
Symptom
Possible Cause
Action
The battery indicator is on
continuously.
The battery is either dead
or not installed.
Install or replace the battery.
The battery indicator is
flashing with a steady on-off
pulse.
The battery is weak.
Replace the battery.
The battery indicator appears
to flash momentarily every 10
seconds.
The battery is good.
No action is required.
The online indicator is
illuminated.
The telephone module is
currently in a dial-in or
dial-out sequence.
Wait for the call to end.
The auxiliary input indicator is
illuminated
The Telephone Access
Module detected a
contact closure on the
auxiliary input terminals.
Determine the cause of the contact closure.
Remedy the problem according to the contact
manufacturer instructions.
When I dial into the Telephone
Access Module, it indicates
“The system is not
responding.”
The Telephone Access
Module is not receiving
data from the thermo-
stats.
Make sure all connections between the
communicating devices are good.
Contact your installer.
My password is not working.
You may have forgotten
your pass code.
Press and hold the passcode reset switch for ten
seconds. The pass code will be reset to 1-2-3-4.
Retry with the default pass code.