Hoover BH50010 Manual - Page 7

4. BATTERY FUEL GAUGE, DISPOSAL & SE(RcoVntIinCueEd) Lithium-ion Batteries The battery must be collected, recycled or disposed of in an environmentally sound manner. The EPA certified RBRC Battery Recycling Seal on the lithium-ion (Li-ion) battery indicates Techtronic Industries, a corporate affiliate of Hoover, Inc., is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful life, when taken out of service in the United States or Canada. The RBRC program provides a convenient alternative to placing used Li-ion batteries into the trash or the municipal waste stream, which may be illegal in your area. Please visit www.rbrc.org/call2recycle/ for information on Li-ion battery recycling and disposal bans/restrictions in your area. Hoover, Inc., involvement in this program is part of our commitment to preserving our environment and conserving our natural resources. Service ANY SERVICING SHOULD BE DONE BY AN AUTHORIZED SERVICE REPRESENTATIVE Call 1-800-944-9200 USA & Canada In the event that further assistance is required, see your Yellow Pages for an authorized HOOVER® Dealer or visit www.hoover.com. Costs of any transportation to and from any place of repair are to be paid by the owner. The service parts used in this unit are easily replaced and readily available from an authorized HOOVER® Dealer or retailer. Always identify your product by the model number and manufacturing code when requesting information or ordering replacement parts. (The model number appears behind the dirt cup of the product.) 5. TROUBLESHOOTING If a minor problem develops, it usually can be remedied quite easily when the cause is identified by using the checklist below. Any other servicing should be done by an authorized service representative. WARNING: To reduce risk of personal injury - unplug vacuum before servicing. PROBLEM POSSIBLE REASON Product does not turn on 1. Battery is not in product. 2. Battery is not inserted properly. 3. Battery is not charged. 4. Battery is too hot. 5. Internal component damage. POSSIBLE SOLUTION 1. Insert battery into product. 2. Make sure battery is fully seated in battery cavity. 3. Remove and charge battery or replace with second charged battery. 4. Remove battery and let cool for 30 minutes, replace battery and retry or replace with second charged battery. 5. Call for service: 1-800-944-9200 Product turns off while in use 1. Battery is fully discharged. 2. Battery is too hot. Product does not pick up dirt 3. Internal component damage. 1. Dirt cup may be full. 2. Filter may be dirty. 3. Baffle tube may be dirty. 4. Airpath may be clogged. Brushroll will not turn 5. Internal component damage. 1. Brushroll may have an obstruction. 2. Motor protection device tripped. 3. Broken belt. 4. Internal component damage. 1. Remove and charge battery or replace with second charged battery. 2. Remove battery and let cool for 30 minutes, replace battery and retry or replace with second charged battery. 3. Call for service: 1-800-944-9200 1. Empty dirt cup. 2. Clean and/or wash filter. 3. Remove and clean. 4. Make sure the battery is removed and the product is off. Remove nozzle by pressing the nozzle release button and pulling the nozzle in a downward motion. Remove any­ debris clogged in the nozzle airpath. Reassemble nozzle ­t­o the product. 5. Call for service: 1-800-944-9200 1. Make sure the battery is removed and the product is turned off. Remove nozzle by pressing the nozzle release button and pulling the nozzle in a downward motion. Remove any debris clogged in the nozzle airpath. Reassemble nozzle to the product. 2. Turn product to off position, product will reset in approximately 30 minutes. 3.Make sure the battery is removed and the product is off. Remove nozzle cover replace with recommended belt and replace nozzle cover. 4. Call for service: 1-800-944-9200