Hoover C1660 Manual - Page 11

Thermal protector An internal thermal protector has been designed into your cleaner to protect it from overheating. When the thermal protector activates, the cleaner will stop running. If this happens, proceed as follows: 1. Turn the cleaner OFF and disconnect it from the electrical outlet. 2. Check filters for dirt accumulation. 3. Refer to "Clearing blockages" section. 4. When cleaner is unplugged and the motor cools for 30 minutes, the thermal protector automatically resets and cleaning may continue. If the thermal protector continues to activate after following the above steps, your cleaner may need servicing (see"Service" section). Service To obtain approved HOOVER service and genuine HOOVER parts, locate the nearest Authorized Factory Service Center or Authorized Hoover Warranty Service Dealer (Depot) by: • checking the Yellow Pages under "Vacuum Cleaners - Household" OR - • checking the list of Factory Service Centers provided with this cleaner OR - • calling 1-800-944-9200 for an automated referral of authorized service outlet locations (U.S. only). Do not send your cleaner to The Hoover Company in North Canton for service, this will only result in delay. If further assistance is needed, contact The Hoover Company Consumer Response Center, North Canton, Ohio 44720, Phone: 330-499-9499. In Canada, contact Hoover Canada, Burlington, Ontario L7R 4A8, Phone: 1-800-263-6376. Always identify your cleaner by the complete model number when requesting information or ordering parts. (The model number appears on the bottom of the cleaner.) 4. If you have a problem 4. If you have a problem If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the check list. Problem: Cleaner won't run Possible cause Possible solution • Not firmly plugged into wall and/or extension cord • Plug unit in firmly • No voltage in wall plug • Check fuse or breaker • Blown fuse or tripped breaker • Replace fuse or reset breaker • Thermal protector activated • Allow cleaner to cool for 30 minutes (this will reset the thermal protector) (see pg. 11). Prob Problem: Cleaner won't pick up Possible cause Possible solution • Broken or worn belt • Replace belt • Agitator brush roll worn • Replace brush roll • Dirt cup full • Empty cup • Incorrect carpet height setting • Move nozzle control knob to lower setting • Blockage in air flow passage • Clear blockage • HEPA filter clogged • Clean HEPA filter as described in the "Filter assembly" section • Dirt cup not properly installed • Position dirt cup properly (Fig. 3-4) • Dirt cup lid not positioned properly or missing • Ensure that dirt cup lid is properly positioned • Filter assembly not installed properly • Ensure that the filter assembly is positioned properly (Fig. 3-10) Problem: Cleaner hard to push Possible cause Possible solution • Incorrect carpet height setting • Move nozzle control knob to a higher setting Problem: Cleaning tools won't pick up Possible cause Possible solution • Dirt cup not properly installed • Position dirt cup properly (Fig. 3-4) • Blockage in hose • Clear blockage • Power Boost in "neutral" position • Move Power Boost switch to lock posi- tion. Problem: Cleaner is not quieter when switched to HUSH mode Possible cause Possible solution • Power Boost switch in lock position • Push Power Boost switch forward to "neutral" position. Problem: Smoky/burning smell detected Possible cause Possible solution • Belt broken or stretched • Replace agitator brush roll belt as described in Figs. 3-16 through 3-26 in the Maintenance section. Continued § 11