Hoover Power Scrub Elite Pet Product Manual - Page 29

Troubleshooting

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Troubleshooting: Any other servicing should be done by an authorized service representative. USE TROUBLESHOOTING GUIDE AS A FIRST STEP TO RESOLVE ANY PROBLEMS YOU MAY BE EXPERIENCING. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call Customer Service at 1-800-944-9200 for further instruction before continuing use. ! WARNING ! To reduce the risk of personal injury Unplug before cleaning or servicing. PROBLEM POSSIBLE CAUSE Cleaner won't run 1. Not firmly plugged in 2. No voltage in wall plug 3. Blown fuse or tripped breaker 4. Fuse in cleaner blown Low suction 1. Dirty Water Tank full/automatic shut off engaged 2. Blockage in tool on end of hose 3. Dirty Water Tank lid not on correctly 4. Dirty Water Tank Debris Filter Clogged 5. Blockage in nozzle 6. Recovery Tank not properly secured Hose nozzle stops spraying liquid during use 1. Clean Water Tank or Degergent Container is empty 2. Loose connection to solution port on foot of cleaner Hose nozzle will not 1. Air is trapped in the pump and hose spray after filling the Clean Water 2. Hold trigger to floor and squeeze trigger Tank or Detergent Container Hose will not spray 1. Pump is defective after priming pump 2. Not connected properly Clean water won't 1. Clean Water Tank not firmly in place dispense 2. Clean Water Tank or solution container empty Solution won't dispense 1. Mode knob is in "Rinse Mode" Brushes won't 1. Please check the screen on the front of rotate during floor the unit behind the nozzle, the filter may cleaning be dirty POSSIBLE SOLUTION 1. Plug unit in firmly 2. Check fuse or breaker in home 3. Replace fuse or reset breaker in home 4. Take to service center 1. Remove and empty Dirty Water Tank. See "How to Empty" page 10 2. Remove tool and clear blockage 3. Make sure lid is on securely See "How to Use: page 13 & 14 4. See "How to Clean" page 21 5. See "How to Clean" page 22 6. Replace Recovery Tank and secure recovery tank latch. 1. Turn off cleaner and fill Clean Water Tank and Detergent Container 2. Check for secure connection to solution port on foot of cleaner 1. Turn on the cleaner. If hose does not spray, prime the pump by lowering the hose down to the floor and hold the trigger for up to 1 minute 2. Aim downward and squeeze trigger 1. C all for service: 1-800-944-9200 2. Check connection 1. Make sure tank is securely locked in position 2. Refill container according to cleaning instructions 1. Turn knob to "Wash" 1. Shut off unit and clean filter in upright position. SpinScrub® will not rotate in upright position 26

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26
Troubleshooting:
Any other servicing should be
done by an authorized service
representative.
USE
TROUBLESHOOTING
GUIDE AS A FIRST STEP TO
RESOLVE ANY PROBLEMS
YOU MAY BE EXPERIENCING.
If appliance is not working as
it should, has been dropped,
damaged, left outdoors,
or dropped
into water,
call Customer Service at
1-800-944-9200 for further
instruction before continuing
use.
WARNING
To reduce the risk of personal injury -
Unplug before cleaning or servicing.
!
!
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Cleaner won’t run
1. Not firmly plugged in
1. Plug unit in firmly
2. No voltage in wall plug
2. Check fuse or breaker in home
3. Blown fuse or tripped breaker
3. Replace fuse or reset breaker in home
4. Fuse in cleaner blown
4. Take to service center
Low suction
1. Dirty Water Tank full/automatic shut off
engaged
1. Remove and empty Dirty Water Tank. See "How to Empty"
page 10
2. Blockage in tool on end of hose
2. Remove tool and clear blockage
3. Dirty Water Tank lid not on correctly
3. Make sure lid is on securely See "How to Use: page 13 & 14
4. Dirty Water Tank Debris Filter Clogged
5. Blockage in nozzle
6. Recovery Tank not properly secured
4. See "How to Clean" page 21
5. See "How to Clean" page 22
6. Replace Recovery Tank and secure recovery tank latch.
Hose nozzle stops
spraying liquid
during use
1. Clean Water Tank or Degergent Container
is empty
2. Loose connection to solution port on foot
of cleaner
1. Turn off cleaner and fill Clean Water Tank and Detergent
Container
2. Check for secure connection to solution port on foot of cleaner
Hose nozzle will not
spray after filling
the Clean Water
Tank or Detergent
Container
1. Air is trapped in the pump and hose
2. Hold trigger to floor and squeeze trigger
1. Turn on the cleaner. If hose does not spray, prime the pump
by lowering the hose down to the floor and hold the trigger
for up to 1 minute
2. Aim downward and squeeze trigger
Hose will not spray
after priming pump
1. Pump is defective
2. Not connected properly
1. Call for service: 1-800-944-9200
2. Check connection
Clean water won't
dispense
1. Clean Water Tank not firmly in place
1. Make sure tank is securely locked in position
2. Clean Water Tank or solution container
empty
2. Refill container according to cleaning instructions
Solution won't
dispense
1. Mode knob is in "Rinse Mode"
1. Turn knob to "Wash"
Brushes won't
rotate during floor
cleaning
1. Please check the screen on the front of
the unit behind the nozzle, the filter may
be dirty
1. Shut off unit and clean filter in upright position. SpinScrub
®
will
not rotate in upright position