Hoover SH40100 Product Manual - Page 12

Troubleshooting, Service - parts

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5. TROUBLESHOOTING If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the checklist below. Any other servicing should be done by an authorized service representative. ! WARNING ! To reduce the risk of personal injury - unplug before cleaning or servicing. PROBLEM POSSIBLE CAUSE Cleaner won't Not firmly plugged in run No voltage in wall plug Blown fuse/tripped breaker Cleaner suction Filter bag full. low Obstruction in nozzle connector, hose or wands. Secondary filter dirty. Power set too low. Nozzle won't pick up Hose not properly connected to cleaner Power nozzle switch "OFF". Low cleaner suction. Blockage in nozzle connector. Brushroll not running. Brushroll brushes worn. POSSIBLE SOLUTION Plug unit in firmly. Check fuse or breaker in home. Replace fuse/reset breaker in home. Replace filter bag. Remove obstruction. Clean filter with water, allow to dry and replace in cleaner. Increase power setting by pushing suction control slide switch toward MAX. Ensure hose is properly connected. Turn switch to "ON" position. See section "Cleaner suction low". Remove blockage. See section "Agitator brush roll won't run". Replace brushes. 6. Service To obtain approved Hoover® service and genuine Hoover® parts, locate the nearest Authorized Hoover® Warranty Service Dealer (Depot) by: • Checking the Yellow Pages under "Vacuum Cleaners" or "Household". • Visit our website at hoover.com (U.S. Customers) or hoover.ca (Canadian customers). Follow the service center link to find the service outlet nearest you. • For an automated referral of authorized service outlet locations call 1-800-944-9200. Do not send your vacuum to Hoover®, Inc., Company in Glenwillow for service. This will only result in delay. If you need further assistance: To speak with a customer service representative call 1-800-944-9200; Mon-Fri 8am-7pm EST. In Canada, contact Hoover® Canada, Toronto: 755 Progress Ave., Scarborough, ON M1H 2W7 OR Hoover® Canada, Edmonton: 18129-111 Ave., Edmonton, AB T5W 2P2, Phone: 1-800-944-9200, Mon-Fri 8am-7pm EST. Always identify your vacuum by the complete model number when requesting information or ordering parts. (The model number appears on the bottom of the vacuum.) PLEASE DO NOT RETURN THIS PRODUCT TO THE STORE. 12

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12
5. TROUBLESHOOTING
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the
checklist below.
Any other servicing should be done by an authorized service representative.
WARNING
!
!
To reduce the risk of personal injury – unplug before cleaning or servicing.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
Cleaner won’t
run
Not firmly plugged in
Plug unit in firmly.
No voltage in wall plug
Check fuse or breaker in home.
Blown fuse/tripped breaker
Replace fuse/reset breaker in home.
Cleaner suction
low
Filter bag full.
Replace filter bag.
Obstruction in nozzle
connector, hose or wands.
Remove obstruction.
Secondary filter dirty.
Clean filter with water, allow to dry and
replace in cleaner.
Power set too low.
Increase power setting by pushing suction
control slide switch toward MAX.
Hose not properly connected
to cleaner
Ensure hose is properly connected.
Power nozzle switch “OFF”.
Turn switch to “ON” position.
Nozzle won’t
pick up
Low cleaner suction.
See section “Cleaner suction low”.
Blockage in nozzle connector.
Remove blockage.
Brushroll not running.
See section “Agitator brush roll won’t run”.
Brushroll brushes worn.
Replace brushes.
To obtain approved Hoover
®
service and genuine Hoover
®
parts, locate the nearest Authorized Hoover
®
Warranty Service Dealer (Depot) by:
• Checking the Yellow Pages under “Vacuum Cleaners” or “Household”.
• Visit our website at hoover.com (U.S. Customers) or hoover.ca (Canadian customers).
Follow the service center link to find the service outlet nearest you.
• For an automated referral of authorized service outlet locations call 1-800-944-9200.
Do not send your vacuum to Hoover
®
, Inc., Company in Glenwillow for service. This will only result in delay.
If you need further assistance:
To speak with a customer service representative call 1-800-944-9200; Mon-Fri 8am-7pm EST. In Canada,
contact Hoover
®
Canada, Toronto: 755 Progress Ave., Scarborough, ON M1H 2W7 OR Hoover
®
Canada,
Edmonton: 18129-111 Ave., Edmonton, AB T5W 2P2, Phone: 1-800-944-9200, Mon-Fri 8am-7pm EST.
Always identify your vacuum by the complete model number when requesting information or ordering parts.
(The model number appears on the bottom of the vacuum.)
PLEASE DO NOT RETURN THIS PRODUCT TO THE STORE.
6. SERVICE