Hoover U5162 Manual - Page 11

Service Spares and Service When service is required, contact your Hoover dealer. Replacement spare parts, belts, brushes, etc. can be readily supplied by your Hoover dealer. Always quote your cleaner model number when ordering spare parts. Use only spare parts supplied by Hoover to ensure that your cleaner operates at maximum efficiency. IMPORTANT Cord Replacement This HOOVER appliance is supplied complete with a plug. If the main cord of this appliance is damaged, the appliance must be repaired by an Authorised Hoover Repairer to avoid a safety hazard. If you have a problem If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the check list below. Problem: Cleaner won't run Possible cause Possible solution • Not firmly plugged in • Plug unit in firmly • No voltage in wall plug • Check fuse or breaker • Blown fuse or tripped breaker • Replace fuse or reset breaker • Thermal protector activated • Allow cleaner to cool for 30 minutes (this will reset the thermal protector) (see pg. 10). Prob Problem: Cleaner won't pick up Possible cause Possible solution • Broken or worn belt • Replace belt • Agitator brush roll worn • Replace brush roll • Dirt cup full • Empty cup • Incorrect carpet height setting • Move nozzle control knob to lower setting • Blockage in air flow passage • Clear blockage • Pleated filter clogged • Clean pleated filter as described in the "Filter assembly" section • Dirt cup not properly installed • Position dirt cup properly and lock in place (Figs. 29 through 31) • Filter chamber lid not positioned properly or missing • Ensure that filter chamber lid is properly positioned • Filter assembly not installed properly • Ensure that the filter assembly is positioned properly (Fig. 28) Problem: Cleaner hard to push Possible cause Possible solution • Incorrect carpet height setting • Move nozzle control knob to a higher setting Problem: Cleaning tools won't pick up Possible cause Possible solution • Dirt cup not properly installed • Position dirt cup properly and lock in place (Figs. 29 through 31) • Blockage in hose • Clear blockage Clearing blockages Disconnect cleaner from electrical outlet. Low suction or pick up may be due to a blockage in the system. Refer to the following steps to check for blockages continuing with each step until the blockage is found: Turn cleaner OFF and disconnect from electrical outlet. 1. Check fullness of dirt cup and filter assembly; empty cup and clean filters if needed. 49 A Check dirt path 49 2. Remove dirt cup, look in duct (A). 3. Clear blockage from dirt duct. 50 B Check intake opening 50 4. Remove dirt cup and look in duct (B). 5. Clear blockage from duct. 51 C Check airflow path 51 6. Remove hose end from cleaner. 7. Plug cleaner in and turn ON. Check for suction at end of hose (C). a. If there is suction, continue with step 8. b. If there is no suction, check for blockage in hose. Clear out hose. 52 Check hose inlet 52 8. Turn cleaner OFF and unplug. 9. Remove hose end from clean- er. 10. Press hose inlet door open and clear any blockages. 11