Section |
Page |
Go Back |
2 |
Laser Notices |
8 |
Safety Information |
18 |
Preface |
23 |
1. General Information |
24 |
Options |
25 |
Maintenance Approach |
26 |
Tools Required for Service |
26 |
Acronyms |
27 |
2. Diagnostic Information |
28 |
Start |
28 |
Service Error Codes |
29 |
Sub Error Codes for 9XX and 2XX Error Codes |
35 |
Base Printer Sub Error Codes |
37 |
Envelope Feeder Sub Error Codes |
46 |
Stacker Sub Error Codes |
48 |
Duplex Unit Sub Error Codes |
49 |
StapleSmart Finisher Option Sub Error Codes |
49 |
User Status Screens |
51 |
User Attendance Messages |
56 |
User Line 2 Messages |
64 |
User Line 2 Link Messages |
65 |
Check Device Connection Messages |
66 |
Power-On Self Test (POST) |
68 |
Symptom Tables |
69 |
Symptom Table - Base Printer |
69 |
Symptom Table - High-Capacity Feeder Option (2000 Sheet) |
70 |
Symptom Table: Paper Tray Options |
71 |
Symptom Table - Duplex Option |
71 |
Symptom Table - Envelope Feeder Option |
71 |
Symptom Table - Output Expander |
72 |
Symptom Table - StapleSmart Finisher |
72 |
Service Checks |
73 |
Charge Roll Service Check |
74 |
Cover Open Switch/Cable Service Check |
76 |
Dead Machine Service Check |
77 |
Duplex Option Service Check |
80 |
The printer does not recognize the Duplex Option is attached. The printer does not recognize tray... |
80 |
POST fails, 230 Paper Jam, Check Duplex message displays. |
81 |
230 Paper Jam - Check Duplex message displays. The page is not duplexed and only exits half way o... |
82 |
Envelope Feeder Option Service Check |
83 |
Operator panel displays 260 Paper Jam immediately when envelope feed is requested - POST incomplete. |
85 |
Operator panel displays 260 Paper Jam after attempted feed but before envelopes are put in the ho... |
86 |
990 Service Error, envelopes fail to feed from the hopper. |
87 |
260 Paper Jam displays, unable to clear and envelopes fail to feed from the hopper. Kick rolls AR... |
87 |
260 Paper Jam displays, unable to clear and envelopes fail to feed from the hopper. Kick rolls AR... |
88 |
260 Paper Jam displays, envelope stops in feeder paper path. |
89 |
Envelope Feeder multifeeds or may not display a 260 Paper Jam message. |
89 |
260 Paper Jam displays an envelope stopped in the paper path of the feeder and an envelope also s... |
89 |
Fan Service Check |
90 |
Printhead Fan Service Check |
90 |
Fan does not run or is noisy. |
90 |
Main Fan Service Check |
90 |
Cartridge Fan Service Check |
91 |
Cold Fuser Service Check |
92 |
Hot Fuser Service Check |
94 |
Fuser Solenoid Service Check |
95 |
Input Sensor Service Check |
95 |
Input Tray(s) Option Service Check |
96 |
250 Sheet and 500 Sheet Trays |
96 |
24X Paper Jam message displays, paper jammed over the Pass Thru Sensor. (The printer displays the... |
97 |
Tray X Low message displays when Tray X is full or has adequate paper in the tray. |
98 |
Tray X Empty message displays when Tray X has paper in the tray. |
98 |
Printer does not recognize Tray X is installed. |
99 |
Paper from Tray X does not reach the Pass Thru Sensor. |
99 |
High-Capacity Feeder Input Tray Service Check |
99 |
The base printer indicates a dead machine condition when the high capacity input tray is installed. |
100 |
The base printer does not recognize that the high-capacity input tray is installed. |
101 |
24X Paper Jam message displays, paper jammed over the Pass Thru Sensor. (X=The printer displays t... |
103 |
Tray X Paper Low Message displays when Tray X is full or has adequate paper in the tray. |
104 |
Tray X empty message displays when there is paper in the high capacity feeder input tray. |
104 |
The elevator tray fails to stop at the correct position and continues to drive into the bottom fr... |
105 |
The elevator tray down button does not operate. The tray moves to the upper position. |
105 |
Paper from the high capacity feeder input tray does not reach the pass thru sensor. |
106 |
The elevator tray does not move up or down. The printer recognizes that the option is installed. |
107 |
The elevator moves in one direction only. |
108 |
Paper size switch not selecting paper size that is selected. |
109 |
24X Paper Jam Check Tray X Message displays when Tray X is empty. No Tray X Message displays. |
109 |
Tray X Empty message displays. Tray does not respond to loading paper. No response from the front... |
110 |
Tray X Paper Low Message displays when the high capacity feeder input tray is full or has adequat... |
110 |
Excessive Noise or Vibration |
111 |
Main Drive Service Check |
112 |
Operator Panel Service Check |
113 |
Operator Panel Buttons Service Check |
113 |
Operator Panel Display Service Check |
114 |
Options Service Check |
115 |
Flash Memory Option(s) |
115 |
DRAM Memory Option(s) |
115 |
Hard Disk Option |
116 |
Network Card Option |
116 |
Error Code 976 - Network Card X (X=Network card 1, 2, or 3) |
116 |
Error Code 977 - Network Card X |
116 |
Output Bin Sensor Standard Tray Service Check |
117 |
Output Expander Service Check |
118 |
Problems with excessive static electricity buildup. |
118 |
Printer does not recognize one or more output expander options as being installed. |
118 |
202 Paper Jam Open Rear Door Message displays. A sheet of paper is jammed prior to the pass thru ... |
120 |
Remove Paper - Output Bin X is displayed, POST incomplete, unable to clear the message. |
121 |
271 Paper Jam - Check Bin X, POST incomplete |
121 |
271 Paper Jam - Check Bin X, POST complete, first sheet of paper feeds into Output Bin X. |
121 |
990 Service - BIN X |
122 |
No indication that Bin X is full OR No indication that Bin X is near full |
123 |
High-Capacity Output Stacker Service Check |
123 |
Problems with excessive static electricity buildup. |
124 |
The printer does not recognize one or more output options as installed. |
124 |
202 Paper Jam Open Rear Door Message displays and a sheet of paper is jammed prior to the pass th... |
125 |
Remove Paper - Output Bin X Full displays. You may not be able to clear the message. |
126 |
271 Paper Jam - Check Bin X, POST incomplete. |
126 |
5-Bin Mailbox Service Check |
126 |
Problems with excessive static electricity buildup. |
127 |
The printer does not recognize one or more output options as installed. |
127 |
271 Paper Jam - Check Bin 1 displays |
128 |
274 Paper Jam - Check Bin 4 displays |
128 |
Ready Bin X Full message displays - May be able to clear message and will feed paper into Bin sel... |
129 |
Bin X is full - No message that Bin X is full displays. |
129 |
Ready - Bin X Full displays and paper feeds into Bin X. |
129 |
Paper does not feed into the bin selected. 271 Paper Jam - Check Bin 1 displays. |
130 |
990 Service Error displays |
131 |
Paper Feed Service Check |
132 |
Auto compensator fails to feed paper. Failures occur randomly throughout the stack of paper. |
132 |
Paper feed failures occur only near the top of the stack of paper. |
133 |
Failures occur mainly near the bottom of the stack of paper. |
133 |
Double Feeding Paper |
133 |
Multipurpose Tray |
134 |
Paper fails to feed from the multipurpose tray. |
134 |
Parallel Port Service Check |
134 |
Printhead Service Check |
135 |
Print Quality Service Check |
136 |
Print Quality - All Black Page |
137 |
Print Quality - Blank Page |
137 |
Print Quality - Random Marks |
139 |
Print Quality - Blurred or Fuzzy Print |
139 |
Print Quality - Evenly spaced horizontal lines or marks. |
140 |
Print Quality - Background |
141 |
Print Quality - Banding |
144 |
Print Quality - Black bands on outer edges of the page. |
144 |
Print Quality - Residual Image |
146 |
Print Quality - Light Print |
146 |
Print Quality - Toner on backside of printed page |
147 |
Smart Cartridge Contact Assembly Service Check |
148 |
Serial Port Service Check |
149 |
Toner Sensor Service Check |
149 |
Transfer Roll Service Check |
150 |
StapleSmart Finisher Service Check |
152 |
Problems with static electricity buildup |
152 |
Printer does not recognize StapleSmart Finisher option as being installed. |
153 |
Close Finisher Top Cover displayed - Unable to clear or reset message. (POST incomplete) |
154 |
Close Finished Side Door displayed - Unable to clear or reset message. (POST incomplete) |
154 |
POST incomplete - Stapler cycles several times. |
155 |
990 Service Error Code - Check Bin X displayed - Post Incomplete |
155 |
Step 1 - During POST the stapler option does not try to home. |
156 |
Step 2 - During POST the stapler option tries to home. |
157 |
281 Paper Jam - The paper feeds partway into the Standard Bin even if Finisher Option selected |
157 |
281 Paper Jam - The paper may jam at the upper deflector. |
158 |
281 Paper Jam - Paper jams into stapler output bin. |
158 |
282 Staple Jam - Check Stapler displayed. |
159 |
Post Incomplete - Insert Stapler Cartridge Displayed (Cartridge Holder is installed and cannot cl... |
159 |
283 Staple Jam - Check Stapler displayed. |
162 |
Paper feeds into finisher option output tray - Paper is not stapled - Paper does not align with t... |
162 |
Misalignment of sheets to be stapled. |
164 |
Sheets are transported into output tray but not stapled. |
164 |
Stapled Sheets are not transported to the output tray. |
164 |
POST incomplete - Stapler cycles several times |
164 |
3. Diagnostic Aids |
166 |
Diagnostic/Configuration Menu |
166 |
Configuration Menu |
170 |
Diagnostic Mode |
171 |
Exiting the Diagnostics Mode |
171 |
Device Tests |
171 |
Quick Disk Test |
171 |
Disk Test/Clean |
171 |
Flash Test |
172 |
Disabling Download Emulations |
173 |
Duplex Tests |
173 |
Duplex Quick Test |
173 |
Duplex Sensor Test |
174 |
Duplex Motor Test |
174 |
Duplex Feed 1 Test |
177 |
Duplex Feed 2 Test |
177 |
Error Log |
178 |
Viewing the Error Log |
178 |
Clearing the Error Log |
178 |
Hardware Tests |
179 |
LCD Test |
179 |
Button Test |
179 |
SDRAM Memory Test |
180 |
ROM Memory Test |
180 |
Parallel Wrap Test |
181 |
Serial Wrap Test |
182 |
Input Tray Tests |
184 |
Input Tray Feed Test |
184 |
Input Tray Sensor Test |
184 |
Output Bin - Feed to all Bins Test |
185 |
Output Bin Feed Test |
186 |
Output Bin Sensor Test |
186 |
Standard Bin: |
187 |
Output Expander: |
187 |
High Capacity Output Stacker |
187 |
5-Bin Mailbox Option |
188 |
Finisher Tests, StapleSmart Finisher Option |
189 |
Feed Tests |
189 |
Sensor Tests |
189 |
Base Sensor Test |
191 |
StapleSmart Finisher Tests |
191 |
StapleSmart Finisher Sensor Test |
192 |
5-Bin Mailbox Diverter Test |
193 |
Registration |
193 |
Printer Setup |
195 |
Setting the Page Count |
195 |
Viewing the Permanent Page Count |
195 |
Maintenance Page Count |
196 |
Setting Configuration ID |
196 |
Restore EP Factory Defaults |
197 |
Fuser Temperature |
197 |
Warm Up Time |
197 |
Transfer |
198 |
Print Contrast |
198 |
Charge Roll |
198 |
Print Tests |
198 |
Print Quality Test Pages |
199 |
Printing Menu Settings Page |
201 |
Auto Compensator Operation |
201 |
Autoconnect System, Paper Tray Options, Envelope Feeder and Output Expander Operations |
202 |
Electrical |
202 |
Autoconnect Cabling and Connectors |
202 |
Duplex Option |
203 |
Option Microcode |
203 |
Fuser Operation |
204 |
Hot Roll Fuser |
204 |
Paper Feed Jams |
205 |
Paper Jams - Base Printer |
205 |
Error Message 200 - Paper Jam - Remove Cartridge |
205 |
Error Message 201 - Paper Jam - Remove Cartridge |
205 |
Error Message 202 - Paper Jam - Open Rear Door |
206 |
Paper Jams - Options |
206 |
Error Message 230 Paper Jam - Check Duplex Option |
206 |
Error Message 24x (x=Tray 1 through 5) Paper Jam Check Tray x |
207 |
Error Message 250 - Paper Jam - Check MP Feeder |
207 |
Error Message 260 Paper Jam - Check Envelope Feeder |
207 |
Error Message 27x Paper Jam - Check Bin x |
207 |
Error Message 28x Paper Jam (x=StapleSmart Finisher) |
208 |
Error Message 282 - Check Stapler |
208 |
Error Message 283 - Check Stapler |
208 |
4. Repair Information |
210 |
Handling ESD-Sensitive Parts |
210 |
Adjustment Procedures |
211 |
Duplex Motor Drive Belts |
211 |
Fuser Solenoid Adjustment |
212 |
Gap Adjustment |
212 |
Printhead Assembly Adjustment |
213 |
Paper Alignment Assembly Adjustment |
214 |
Screw Identification Table |
216 |
Removal Procedures |
221 |
Covers |
221 |
Left Door |
221 |
Right Cover |
222 |
Upper Front Cover |
224 |
Laser Assembly Cover |
225 |
Center Pan Assembly |
225 |
System Board |
226 |
Card Assembly (NAND Flash) |
227 |
Developer Drive Assembly |
229 |
Duplex Board |
230 |
Duplex Front Cover Assembly |
230 |
Duplex Front Cover Door |
230 |
Duplex Motor |
231 |
EMC Shields |
232 |
Inner EMC Shield |
232 |
Outer EMC Shield |
233 |
Fan |
234 |
Main Fan |
234 |
Frames |
235 |
EP Frame Assembly |
235 |
Left Side Frame |
235 |
Right Side Frame |
238 |
Fuser |
239 |
Fuser Cover |
240 |
Fuser Detack Fingers |
240 |
Fuser Detack Housing Assembly |
241 |
Fuser Transfer Plate |
242 |
Fuser Envelope Conditioner Solenoid |
243 |
Fuser Narrow Media Sensor/Flag Assembly |
244 |
Fuser Exit Sensor Flag Assembly |
244 |
Fuser Lamp |
244 |
Fuser Lower Exit Guide Assembly |
245 |
High Voltage Power Supply |
246 |
Integrated Tray Compensator Assembly |
246 |
Integrated Tray Compensator Pick Roll Assembly |
247 |
Interconnect Board Assembly |
249 |
Low Voltage Power Supply |
251 |
Main Drive Assembly |
252 |
Main Drive Motor |
254 |
Multipurpose Tray/Lower Deflector Assembly |
255 |
Operator Panel Assembly |
257 |
Operator Panel Cable/Cover Open Switch Assembly |
258 |
Optional 250/500 Paper Tray Assembly |
259 |
Paper Tray Compensator Assembly |
259 |
Paper Tray Frame Assembly |
259 |
Paper Tray Board |
259 |
Paper Tray Paper Out Sensor Flag |
259 |
Paper Size Spring Comb |
259 |
Paper Alignment Assembly |
260 |
Paper Deflectors |
262 |
Inner Paper Deflector Assembly |
262 |
Upper Paper Deflector Assembly |
262 |
Paper Input Sensor |
263 |
Paper Size Sensing Board |
263 |
Pick Roll |
263 |
Printhead (1130) |
264 |
Printhead (1140) |
265 |
Redrive Assembly |
266 |
Smart Cartridge Contact Assembly |
267 |
Toner Sensor |
268 |
Transfer Roll Assembly |
269 |
Upper Paper Deflector Assembly |
269 |
Upper Front Cover Hinge Assembly |
270 |
Upper Front Cover Interlock Switch Assembly |
271 |
5. Connector Locations |
272 |
Low Voltage Power Supply |
272 |
High Voltage Power Supply |
274 |
Interconnect Board |
275 |
Jumper locations for J8, J9, and J10 |
277 |
Envelope Option Board |
278 |
Duplex Option Board |
280 |
Autoconnect - Top |
282 |
Output Expander Control Board |
283 |
High-Capacity Output Stacker Board |
285 |
J6 Connector Jumper Locations |
286 |
System Board Connector Locations |
287 |
System Board Connector Locations |
291 |
StapleSmart Finisher Option - Staple Card Assembly |
298 |
Cables - Base Machine |
302 |
Fuser Cable, DC Internal |
302 |
Autoconnect Cable, (Fuser to LVPS) |
302 |
Deflector Cable |
302 |
Fuser Cable, AC EP Autoconnect to Fuser Top Cover |
303 |
Integrated Tray Cable |
303 |
HSYNC Cable |
303 |
Mirror Motor Cable |
304 |
Main Drive Motor Cable |
304 |
Laser Cable |
304 |
Front Harness Cable |
305 |
Fuser Cable, DC EP Autoconnect to System Board |
305 |
Autoconnect Cable - System Board to Top/Interconnect Board |
305 |
Autoconnect Cable - System Board to Front/Bottom/Interconnect Board |
306 |
6. Preventive Maintenance |
308 |
Safety Inspection Guide |
308 |
Lubrication Specifications |
308 |
Scheduled Maintenance |
309 |
7. Parts Catalog |
310 |
How to Use this Parts Catalog |
310 |
Assembly 1: Covers |
311 |
Assembly 2: Frame |
315 |
Assembly 3: Printhead |
319 |
Assembly 4: Paper Feed (Auto compensator) |
321 |
Assembly 5: Paper Feed - Multipurpose Unit |
323 |
Assembly 6: Paper Feed - Alignment |
325 |
Assembly 7: Paper Feed - Output |
327 |
Assembly 8: Integrated Paper Tray - 500 Sheet |
329 |
Assembly 9: Main Drive |
331 |
Assembly 10: Developer Drive |
333 |
Assembly 11: Hot Roll Fuser |
335 |
Assembly 12: Transfer |
339 |
Assembly 13: Charging |
341 |
Assembly 14: Electronics |
343 |
Assembly 14: Electronics (continued) |
345 |
Assembly 14: Electronics (continued) |
357 |
Assembly 15: 250-Sheet Tray |
359 |
Assembly 16: 500-Sheet Tray |
365 |
Assembly 17: Duplex |
369 |
Assembly 18: Output Expander |
375 |
Assembly 19: Envelope Feeder |
379 |
Assembly 20: High-Capacity Feeder |
383 |
Assembly 21: Kiosk - Vertical Paper Adapter |
397 |
Assembly 22: Kiosk - Horizontal Paper Adapter |
399 |
Assembly 23: High-Capacity Output Stacker |
401 |
Assembly 24: 5-Bin Mailbox |
407 |
Assembly 25: StapleSmart Finisher |
411 |
Assembly 26: Options |
419 |
Assembly 27: Miscellaneous |
421 |