IBM 560E Hardware Maintenance Manual - Page 7

What to Do First, Cracked or broken plastic parts, broken latches - 560z

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What to Do First: The service personnel must fill in the following information in the parts exchange form or parts return form that is attached to the returned FRU: 1. Name and phone number of service personnel 2. Date of service 3. Date that the machine failed 4. Date of purchase 5. Failure symptoms, error codes appearing on the display, and beep symptoms 6. Procedure index and page number in which the failing FRU was detected 7. Failing FRU name and part number 8. Machine type, model number, and serial number 9. Customer's name and address Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following: Note for Warranty: During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. The following list provides some common items that are not covered under warranty and some symptoms that may indicate that the system was subjected to stress beyond normal use: The following is not covered under the warranty: LCD panel cracked by applying excessive for or by being dropped Scratched (cosmetic) parts Cracked or broken plastic parts, broken latches, broken pins, or broken connectors caused by excessive force Damage caused by liquid spilled into the system Damage caused by improperly inserting a PC Card or installing an incompatible card Damage caused by foreign material in the FDD Diskette drive damage caused by pressing the diskette drive cover or inserting diskettes with multiple labels Damaged or bent diskette eject button CD-ROM drive damage caused by shock from excessive force, or by being dropped Fuses blown by attaching a nonsupported device Forgotten computer password (making the computer unusable). ThinkPad 560Z HMM 5

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What to Do First:
The service personnel must fill in
the following information in the parts exchange form or
parts return form that is attached to the returned FRU:
1.
Name and phone number of service personnel
2.
Date of service
3.
Date that the machine failed
4.
Date of purchase
5.
Failure symptoms, error codes appearing on the
display, and beep symptoms
6.
Procedure index and page number in which the
failing FRU was detected
7.
Failing FRU name and part number
8.
Machine type, model number, and serial number
9.
Customer's name and address
Before checking problems with the computer, determine
whether the damage is covered under the warranty by
referring to the following:
Note for Warranty:
During the warranty period, the
customer may be responsible for repair costs if the
computer damage was caused by misuse,
accident, modification, unsuitable physical or
operating environment, or improper maintenance by
the customer.
The following list provides some
common items that are not covered under warranty
and some symptoms that may indicate that the
system was subjected to stress beyond normal
use:
The following is not covered under the warranty:
LCD panel cracked by applying excessive for or
by being dropped
Scratched (cosmetic) parts
Cracked or broken plastic parts, broken latches,
broken pins, or broken connectors caused by
excessive force
Damage caused by liquid spilled into the system
Damage caused by improperly inserting a PC
Card or installing an incompatible card
Damage caused by foreign material in the FDD
Diskette drive damage caused by pressing the
diskette drive cover or inserting diskettes with
multiple labels
Damaged or bent diskette eject button
CD-ROM drive damage caused by shock from
excessive force, or by being dropped
Fuses blown by attaching a nonsupported device
Forgotten computer password (making the
computer unusable).
ThinkPad 560Z HMM
5