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IBM 867413x Hardware Maintenance Manual - Page 134

Run Configuration/Setup, enable primary IDE channel., Hang during Fixed Disk diagnostic

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Error Symptom FRU/Action CD-ROM drive tray is not working. (The server/workstation must be powered-on) 1. Insert the end of a paper clip into the manual tray-release opening. 2. Run CD-ROM diagnostics 3. CD-ROM Drive CD-ROM drive is not recognized. 1. Run Configuration/Setup, enable primary IDE channel. 2. Check cables and jumpers. 3. Check for correct device driver. 4. Run CD-ROM diagnostics 5. CD-ROM Drive 6. System Board Power switch does not work and reset button does work. (SW 1-1 is force power-on switch.) 1. Reseat connector 2. Switch Card 3. System Board Diskette drive in-use light stays on, or the 1. If there is a diskette in the drive, verify that: system bypasses the diskette drive, or the a. The diskette drive is enabled in the Configuration/Setup utility diskette drive does not work program. b. The diskette is good and not damaged. (Try another diskette if you have one.) c. The diskette is inserted correctly in the drive. d. The diskette contains the necessary files to start the server/workstation. e. The software program is OK. f. Cable is installed correctly (proper orientation) 2. Run Diskette Drive Diagnostics 3. Cable 4. Diskette Drive 5. System Board Monitor problems (general). Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, refer to the information that comes with the monitor for adjusting and testing instructions. 1. Monitor 2. Run Video Diagnostics. If diagnostics pass, the problem may be a video driver. 3. Display Adapter / System Board No video 1. Make sure correct machine is selected. 2. Make sure all cables are locked down. Drives not recognized by the Fixed Disk diagnostic.(e.g. of 6 drives, the Fixed Disk test only shows 3) 1. Remove the first drive that doesn't show up and rerun the Fixed Disk diagnostic. If the remaining drives then show up, replace the drive you removed. Hang during Fixed Disk diagnostic 1. Remove the hardfile being tested at the time of the hang. Rerun the diagnostic. If successful, replace the drive you removed. Not all drives are recognized by fixed disk diagnostic. 1. Remove first drive that does not show up and rerun diagnostic. If remaining drives show up, replace the one that was removed. 2. If remaining drives do not show up, remove successive drives one at a time and rerun diagnostic. System hangs during fixed disk diagnostic. 1. Remove hard drive being tested at the time of the hang and rerun the diagnostic. If successful, replace drive that was removed. 126 Hardware Maintenance Manual: xSeries 330 Type 8674, IntelliStation R Pro Type 6851, and Network Equipment Building System Type 8674

Section	Page
About this manual	5
Important safety information	5
Online support	6
Contents	7
General checkout	9
General information	11
Features and specifications	12
What the xSeries 330 / IntelliStation R Pro offers	13
Reliability, availability, and serviceability features	13
Server controls and indicators	14
Front view	14
Rear view	15
Turning on the server	16
Turning off the server	17
Stand-by mode	17
Diagnostics	19
Diagnostic tools overview	19
POST	20
POST error messages	20
Event/error logs	20
Small computer system interface messages	20
Identifying problems using status LEDs	21
Light Path Diagnostics	21
Diagnostics panel	22
Diagnostic programs and error messages	23
Text messages	23
Starting the diagnostic programs	24
Viewing the test log	24
Recovering BIOS	26
Troubleshooting the Ethernet controller	27
Network connection problems	27
Ethernet controller troubleshooting chart	27
Ethernet controller messages	28
NDIS 4.0 (Windows NT) driver messages	28
Power checkout	30
Replacing the battery	31
Temperature checkout	33
Configuration	35
Using the Configuration/Setup Utility program	35
Starting the Configuration/Setup Utility program	35
Choices available from the Configuration/Setup main menu	35
Using passwords	39
Power-on password	39
Setting the password override switch	39
Administrator password	40
Using the SCSISelect utility program	41
Starting the SCSISelect utility program	41
Choices available from the SCSISelect menu	42
Using the PXE boot agent utility program	42
Starting the PXE Boot Agent Utility program	43
PXE Boot Agent Utility menu choices	43
Advanced System Management	44
Updating the ASM firmware	44
ASM Firmware Update Utility diskette menu choices	45
Hardware Status and Information	45
Configuration Settings	45
Alert Settings	45
Dial In/Out Settings	45
General Settings	46
Modem Settings	46
Update System Management Firmware	46
Exit	46
Configuring the ASM processor	46
Installing options	49
Notices and statements used in this book	49
Major components of the xSeries 330	50
Major components of the R Pro computer	51
System board	52
System board options connectors	52
System board LEDs	53
Before you begin	53
System reliability considerations	54
Working inside a server/workstation with power on	54
Rack installation	54
Removing the cover	56
Working with adapters in the xSeries 330	57
Adapter considerations	57
Installing an adapter	58
Working with adapters in the R Pro	61
Adapter considerations	61
Removing an adapter	62
Installing an adapter	62
The IBM Remote Supervisor Adapter	64
Installation prerequisites	64
Installation requirements	65
Remote Supervisor Adapter features	65
About your documentation	66
System requirements	66
Starting the IBM Documentation Browser	67
Using the IBM Documentation Browser	67
Unpacking and verifying components	68
Inventory checklist	68
Remote Supervisor Adapter components	70
Installing the Remote Supervisor Adapter	70
Connecting the power-supply adapter	73
Connecting the LAN and serial port cables	74
Cabling the Ethernet LAN port	75
Cabling the serial (COM) port	76
Updating the Remote Supervisor Adapter firmware	76
Configuring your system to enable remote access to the Remote Supervisor Adapter	79
Configuring the Ethernet settings	79
Configuring the serial port	81
Setting up point-to-point protocol	82
Completing the installation	84
Planning and cabling your interconnect network	85
Forwarding alerts	85
Cabling for the ASM interconnect network	86
Installing the ASM Interconnect module on the xSeries 330	87
ASM interconnect network configuration examples	88
Hard disk drives	90
Preinstallation steps	91
Installing or replacing a hard disk drive	91
Memory	92
Installing memory modules	93
Microprocessor	95
Installing the microprocessor	96
Removing a microprocessor	98
Fan assembly replacement	100
Installing the cover	101
I/O connector locations and ports in the R Pro	102
Input/Output ports	102
Console ports	103
Device breakout cable	103
Keyboard connector	103
Auxiliary-device (pointing device) connector	103
Using the computer as a remote console	104
Serial port	104
Viewing or changing the serial-port assignments	104
Serial-port connector	105
Universal Serial Bus ports	105
USB cables and hubs	105
USB-port connectors	106
Ethernet ports	106
Configuring the Ethernet controllers	106
Failover for redundant Ethernet	106
High Performance Ethernet Modes	107
Ethernet port connector	109
Advanced System Management ports	109
Audio ports	110
Video ports	110
I/O connector locations and ports on the xSeries 330	110
Input/Output ports	111
Serial port	111
Viewing or changing the serial-port assignments	111
Serial-port connector	111
Universal Serial Bus ports	112
USB cables and hubs	112
USB-port connectors	112
Ethernet ports	112
Configuring the Ethernet controller	113
Failover for redundant Ethernet	113
High Performance Ethernet Modes	113
Ethernet port connector	115
Advanced System Management ports	116
Working with cables	116
Cabling the RS-485 connectors	117
Connecting servers with a C2T chain	118
Testing the C2T chain	119
Using C2T	120
Cable management	120
FRU information (service only)	121
Diskette/CD-ROM drives	121
Diskette/CD-ROM drive bracket	122
Hard disk drive backplane	123
Power supply	123
PCI riser card	124
System board	124
Important Instructions for the IntelliStation R Pro (Type 6851)	125
Initializing the system board	125
Symptom-to-FRU index	127
Beep symptoms	127
No Beep symptoms	129
Information panel system error LED	129
Diagnostic error codes	130
Error symptoms	133
POST error codes	135
SCSI error codes	139
Temperature error messages	139
Fan error messages	140
System shutdown	140
Voltage related system shutdown	140
Temperature related system shutdown	141
DASD checkout	141
Bus fault messages	141
Undetermined problems	142
Parts listing, xSeries 330	145
System	146
Keyboards	148
Power cords	149
IntelliStation R Pro	150
Keyboards	152
Power cords	152
Related service information	155
Safety information	155
General safety	155
Electrical safety	156
Safety inspection guide	157
Handling electrostatic discharge-sensitive devices	158
Grounding requirements	159
Safety notices (multi-lingual translations)	159
Send us your comments!	188
Problem determination tips	189
Notices	189

Match case Limit results 1 per page

Error Symptom

FRU/Action

CD-ROM drive tray is not working.

(The

server/workstation must be powered-on)

Insert the end of a paper clip into the manual tray-release

opening.

Run CD-ROM diagnostics

CD-ROM Drive

CD-ROM drive is not recognized

Run Configuration/Setup, enable primary IDE channel.

Check cables and jumpers.

Check for correct device driver.

Run CD-ROM diagnostics

CD-ROM Drive

System Board

Power switch does not work and reset

button does work.

(SW 1-1 is force

power-on switch.)

Reseat connector

Switch Card

System Board

Diskette drive in-use light stays on, or the

system bypasses the diskette drive, or the

diskette drive does not work

If there is a diskette in the drive, verify that:

The diskette drive is enabled in the Configuration/Setup utility

program.

The diskette is good and not damaged. (Try another diskette if

you have one.)

The diskette is inserted correctly in the drive.

The diskette contains the necessary files to start the

server/workstation.

The software program is OK.

Cable is installed correctly (proper orientation)

Run Diskette Drive Diagnostics

Cable

Diskette Drive

System Board

Monitor problems (general).

Some IBM

monitors have their own self-tests. If you

suspect a problem with the monitor, refer

to the information that comes with the

monitor for adjusting and testing

instructions.

Monitor

Run Video Diagnostics. If diagnostics pass, the problem may be a

video driver.

Display Adapter / System Board

No video

Make sure correct machine is selected.

Make sure all cables are locked down.

Drives not recognized by the Fixed Disk

diagnostic.

(e.g. of 6 drives, the Fixed Disk

test only shows 3)

Remove the first drive that doesn

’

t show up and rerun the Fixed

Disk diagnostic. If the remaining drives then show up, replace

the drive you removed.

Hang during Fixed Disk diagnostic

Remove the hardfile being tested at the time of the hang. Rerun

the diagnostic. If successful, replace the drive you removed.

Not all drives are recognized by fixed

disk diagnostic.

Remove first drive that does not show up and rerun diagnostic.

remaining drives show up, replace the one that was removed.

If remaining drives do not show up, remove successive drives one

at a time and rerun diagnostic.

System hangs during fixed disk

diagnostic.

Remove hard drive being tested at the time of the hang and

rerun the diagnostic.

If successful, replace drive that was removed.

126

Hardware Maintenance Manual: xSeries 330 Type 8674, IntelliStation R Pro Type 6851, and Network Equipment Building

System Type 8674