IBM X40i User Guide - Page 70

Running the IBM Enhanced Diagnostics program

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Page 70 highlights

If you have just added new software or a new computer option and your computer is not working, do the following before using the troubleshooting charts: 1. Remove the software or device you just added. 2. Run the diagnostic programs to determine if your computer is running properly. (See "Running the IBM Enhanced Diagnostics program" on page 70 for information about diagnostic programs provided with your computer.) 3. Reinstall the new software or new device. Use the following directory to quickly locate problem categories in the troubleshooting charts. Problem type Go to Audio problems "Audio problems" on page 55 CD-ROM or DVD-ROM drive "CD-ROM, DVD-ROM, or CD-RW drive problems" on page 56 Diskette drive "Diskette drive problems" on page 58 Display/monitor "Display/monitor problems" on page 58 DVD disc "DVD disc problems" on page 57 General "General problems" on page 59 Intermittent "Intermittent problems" on page 59 Rapid Access III keyboard "Rapid Access III Keyboard problems" on page 60 Rapid Access Wireless keyboard "Rapid Access Wireless Keyboard problems" on page 61 ScrollPoint III mouse "ScrollPoint III Mouse problems" on page 62 ScrollPoint Wireless mouse "ScrollPoint Wireless Mouse problems" on page 63 Memory "Memory problems" on page 64 Modem "Modem problems" on page 65 Optional device "Optional-device problems" on page 68 Software "Software problems" on page 69 Universal Serial Bus (USB) "Universal Serial Bus (USB) problems" on page 69 device 54 User Guide

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If you have just added new software or a new computer option and your
computer is not working, do the following before using the troubleshooting
charts:
1.
Remove the software or device you just added.
2.
Run the diagnostic programs to determine if your computer is running
properly. (See
“
Running the IBM Enhanced Diagnostics program
”
on
page 70 for information about diagnostic programs provided with your
computer.)
3.
Reinstall the new software or new device.
Use the following directory to quickly locate problem categories in the
troubleshooting charts.
Problem type
Go to
Audio problems
“
Audio problems
”
on page 55
CD-ROM or DVD-ROM
drive
“
CD-ROM, DVD-ROM, or CD-RW drive problems
”
on
page 56
Diskette drive
“
Diskette drive problems
”
on page 58
Display/monitor
“
Display/monitor problems
”
on page 58
DVD disc
“
DVD disc problems
”
on page 57
General
“
General problems
”
on page 59
Intermittent
“
Intermittent problems
”
on page 59
Rapid Access III keyboard
“
Rapid Access III Keyboard problems
”
on page 60
Rapid Access Wireless
keyboard
“
Rapid Access Wireless Keyboard problems
”
on page 61
ScrollPoint III mouse
“
ScrollPoint III Mouse problems
”
on page 62
ScrollPoint Wireless
mouse
“
ScrollPoint Wireless Mouse problems
”
on page 63
Memory
“
Memory problems
”
on page 64
Modem
“
Modem problems
”
on page 65
Optional device
“
Optional-device problems
”
on page 68
Software
“
Software problems
”
on page 69
Universal Serial Bus (USB)
device
“
Universal Serial Bus (USB) problems
”
on page 69
54
User Guide