IBM X40i User Guide - Page 85

Software problems, Universal Serial Bus (USB) problems, IBM Enhanced Diagnostics, Product Recovery

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Software problems Symptom Action Software does not work as To determine if problems are caused by installed software, expected. verify that: 1. Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. Note: If you have just installed an adapter or memory, you might have a memory-address conflict. 2. The software is designed to operate on your computer. 3. The software you are using works on another computer. If you received any error messages while using the software program, see the information supplied with the software for a description of the messages and solutions to the problem. If you cannot correct the problem, have the computer serviced. Universal Serial Bus (USB) problems Symptom A Universal Serial Bus (USB) device does not work. Action Verify that the USB device is properly installed and firmly seated. If you cannot correct the problem, have the computer serviced. IBM Enhanced Diagnostics IBM provides programs that you can run to diagnose hardware problems and some software problems. Several utility programs that provide helpful information about your computer are also included. The user interface for running these diagnostic and utility programs is provided by PC-Doctor. The IBM Enhanced Diagnostics program will isolate your computer hardware from software that was preinstalled (or that you have installed) on your hard disk. These programs run independently of the operating system and are generally used when other methods are not available or have not been successful in isolating a problem suspected to be hardware related. The IBM Enhanced Diagnostics are available on: v The Product Recovery program on the hard disk Chapter 6. Troubleshooting 69

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Software problems
Symptom
Action
Software does not work as
expected.
To determine if problems are caused by installed software,
verify that:
1.
Your computer has the minimum memory requirements
needed to use the software. See the information
supplied with the software to verify memory
requirements.
Note:
If you have just installed an adapter or memory,
you might have a memory-address conflict.
2.
The software is designed to operate on your computer.
3.
The software you are using works on another
computer.
If you received any error messages while using the
software program, see the information supplied with the
software for a description of the messages and solutions to
the problem.
If you cannot correct the problem, have the computer
serviced.
Universal Serial Bus (USB) problems
Symptom
Action
A Universal Serial Bus
(USB) device does not
work.
Verify that the USB device is properly installed and firmly
seated. If you cannot correct the problem, have the
computer serviced.
IBM Enhanced Diagnostics
IBM provides programs that you can run to diagnose hardware problems and
some software problems. Several utility programs that provide helpful
information about your computer are also included. The user interface for
running these diagnostic and utility programs is provided by PC-Doctor.
The
IBM Enhanced Diagnostics
program will isolate your computer hardware
from software that was preinstalled (or that you have installed) on your hard
disk. These programs run independently of the operating system and are
generally used when other methods are not available or have not been
successful in isolating a problem suspected to be hardware related.
The
IBM Enhanced Diagnostics
are available on:
v
The
Product Recovery
program on the hard disk
Chapter 6. Troubleshooting
69