IC Realtime IPMX-E40F-IRW1-AI Product Manual - Page 9

5A. FAQ Device does not operate properly/ lost password. The water leakage. IR video is poor/ does not turn on. I can not upgrade the device via network. I cannot login to the client-end or the WEB. The account is locked Please refer to section 2B for factory reset process. Cam will need to be Initialized after factory reset. The front or rear cap if damaged or removed can result in water leakage. The glass dome may also have been compromised from heavy strikes or heavy pressure. The waterproof plug of the rear cap may also have loosened. Verify the camera is supplied with the recommended amount of power. You may need to test voltage/ amperage of the camera while under load. Enough visible light at the location can also cause IRs to not switch on. Contact technical support to request firmware. If the Camera HTTP port is changed, you will need to specify the port number after the IP. (ex: http://192.168.1.108:8080) Ensure the correct login credentials are being used. The Smart ICRSS software will use the TCP port. Make sure you input the correct TCP port number. Reboot the camera to clear lock out. Verify the login to make sure it is correct. P2P status is "not connected/ offline" Camera does not show up on local network. You may need to set device IP to DHCP. After acquiring a different IP address, verify P2P status and set camera back to static IP if successful. Verify the camera is supplied with the recommended power supply. Change network cable or use short patch cable to troubleshoot. 5B. APPENDIX TOXIC OR HAZARDOUS MATERIALS OR ELEMENTS Component Name Pb Hg Cd Cr VI PBB PBDE Circuit Board Component Device Case Wire and Cable Packing Components • •• • • • Accessories O: Indicates that the concentration of the hazardous substance in all homogeneous materials in the parts is below the relevant threshold of the SJ/T11363-2006 standard. 9 | www.icrealtime.com