Insignia IDM-FD10 User Manual (English) - Page 33
Troubleshooting, Problem, Solution
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Insignia NS-BRDVD Blu-ray Disc Player Troubleshooting Warning Do not try to repair your player yourself. There are no user-serviceable parts inside. Instead, turn off your player, unplug the power cord, and contact qualified service personnel. Problem Solution No power No sound or picture Distorted picture Completely distorted picture or black and white picture with Blu-ray Disc or DVD No sound or distorted sound Picture freezes momentarily during playback • Make sure that the power cord is connected correctly and securely. • Unplug the power cord, wait 5 to 10 seconds, then plug it back in again. • Make sure that the TV is turned on. • Make sure that all cables are connected correctly and securely. • Make sure that the connected TV or other device supports HDCP. Your player will not output a video signal unless the other device supports HDCP. • Make sure that the output format for your player matches the input format for the connected device. • If the HDMI Deep Color setting is set to Auto, change the setting to Off. Set the HDMI Video Resolution setting to something other than Auto or 1080p24. • Sometimes a small amount of picture distortion may appear. This is not a malfunction. • Connect your player directly to the TV. If RCA A/V cables are connected to a VCR, the video may be distorted because of the copyright system. • Make sure that the disc is compatible with your player. • Adjust the volume. • Make sure that the speakers are connected correctly and securely. • If you are using an HDMI connection, make sure that the HDMI cable is connected correctly and securely. • Adjust the settings in the Audio menu. • Check the disc for fingerprints and scratches. • If the disc is dirty, clean the disc. Problem Solution Cannot play a disc Cannot read an SD memory card When disc is removed, start-up screen does not appear The remote control does not work Buttons do not work or your player stops responding Your player does not respond to some operating commands during playback You player cannot read the disc Angle does not switch Playback does not start when the title is selected Password forgotten • Make sure that the disc label is facing up. • If the disc is dirty, clean the disc. • Try another disc. The disc may be warped or damaged. • The disc's rating may be blocked by the parental controls. Unlock parental controls or change the rating level. • Make sure that the disc is compatible with your player. • The card format does not match your player's format. • The card is not compatible with your player. • Reset your player by turning it off, then on again. • Aim the remote control directly at the remote control sensor on the front of your player. • Decrease the distance between the remote control and the remote control sensor on the front of your player. • Make sure that the + and - symbols on the batteries match the + and - symbols inside the battery compartment. • Replace the batteries. • Unplug the power cord for 5 to 10 seconds, then plug it back in. • Some discs do not permit some commands. Check the instructions that came with the disc. • Make sure that the disc is inserted label side up. • Make sure that the disc is compatible. • If the disc is dirty, clean the disc. • Try another disc. The disc may be warped or damaged. • Moisture may have condensed inside your player. Let your player sit for one to two hours to let the condensation evaporate. • Not all discs are recorded with multiple angles. • If a disc is recorded with multiple angles, every scene may not have multiple angles. • The title may be blocked by the parental controls. Unlock parental controls or change the rating level. • Press the number buttons to enter 4737. Your password is cleared. www.insignia-products.com 31