Insignia NS-19E310A13 User Manual (English) - Page 56

NS-19E310A13 Insignia 19" LED TV Remote control Problem Solution Remote control does not work. • Make sure that the power cord is correctly connected to your TV and a power outlet. • Make sure that there are no obstructions between the remote control and the remote control sensor on the front of the TV. • Point the remote control directly at the remote control sensor on your TV. For the location of the remote control sensor, see "Aiming the remote control" on page 19. • The supplied batteries are wrapped tightly in clear plastic. Make sure that you have removed this plastic from the batteries. • Make sure that the batteries are installed correctly. See "Installing remote control batteries" on page 19. • Replace dead batteries with new batteries. See "Installing remote control batteries" on page 19. Trouble programming your existing universal remote control. • See instructions and a table of common codes in "Programming a different universal remote control" on page 53. • Codes are subject to change. For up-to-date codes, go to www.insigniaproducts.com/remotecodes • Replace dead batteries with new batteries. See "Installing remote control batteries" on page 19. • Refer to the User Guide that accompanied your universal remote control and contact the manufacturer if problems persist. General Problem No power. "No signal" error message is displayed. After Auto Channel Search, there are no channels. Solution • Make sure that the power cord is correctly connected to your TV and a power outlet. • Unplug the power cord, wait 60 seconds, then plug the cord back in and turn on your TV. • Other devices (for example, a surround sound receiver, external speakers, fans, or hair dryers) may be interfering with your TV. Try turning off one device at a time to determine which device is causing interference. After you have determined which device is causing interference, move it further from the TV to eliminate the interference. • Press INPUT and make sure that you have selected the correct input for the device or service you are trying to use. • If you are using a cable or satellite box, use the remote that came with that box to change channels. • Make sure that you have the correct input selected to view channels from the cable or satellite box. • Reception can vary by channel depending on the broadcast power level of a given station. Contact your cable or satellite TV provider. • Make sure that the antenna or cable/satellite TV is connected securely to your TV. • Try replacing the cable between the antenna/cable or cable/satellite box and your TV. Problem Solution One or more channels do not display. Password is lost. Some settings cannot be accessed. TV cabinet creaks. Control buttons do not work. TV keeps turning off. • Make sure that the channels are not blocked. See "Setting parental control levels" on page 34. • Make sure that the channels are not hidden. The channel may have been deleted from the channel list. You can tune to the channel by pressing the number buttons or you can add the channel back to the channel list. See "Hiding channels" on page 29. • If you are using a cable or satellite box, use the remote that came with that box to change channels. • Make sure that you have the correct input selected to view channels from the cable or satellite box. • If you are using an antenna, the digital channel signal may be low. To check the digital channel signal strength, see "Checking the digital signal strength" on page 31. • Enter 9999 to access parental controls, then set a new password. See "Setting or changing the password" on page 32. • If a setting is grayed, the setting is not available in the current video input mode. • When the TV is in use, the temperature rises naturally and may cause the cabinet to expand or contract which can cause a creaking noise. This is not a malfunction. • Make sure that the Button Lock option is set to Off. See "Locking control buttons" on page 33. • Unplug the power cord, wait a few seconds, then plug the cord back in and turn on your TV. • Make sure that the sleep timer is not turned on. See "Setting the sleep timer" on page 40. Note: If the problem is not solved by using these troubleshooting instructions, turn off your TV, then turn it on again. 52 www.insigniaproducts.com