Intel SE7320EP2 User Guide - Page 37

Resetting the System, Problems following Initial System Installation, First Steps Checklist - drivers

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Intel® Server Board SE7320EP2 / SE7525RP2 User Guide 4 Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any problem that you are encountering, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS and the hot-swap controller (HSC). See "Additional Information and Software" for a link to the software updates. In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers. Intel provides a package called the "Platform Confidence Test" that may help with your diagnostics. See "Additional Information and Software" for a link to this software. If you are unable to resolve your server problems on your own, see "Getting Help" for assistance. Resetting the System Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below. To do this: Soft boot reset to clear the system memory and reload the operating system. Clear system memory, restart POST, and reload the operating system. Cold boot reset. Turn the system power off and then on. This clears system memory, restarts POST, reloads the operating system, and halts power to all peripherals. Press: Reset button Power off/on Problems following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see "Problems with Newly Installed Application Software." First Steps Checklist Is AC power available at the wall outlet? Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source. Are all cables correctly connected and secured? Are the processors fully seated in their sockets on the server board? Are all standoffs in the proper location and not touching any components, causing a potential short? Are all add-in PCI boards fully seated in their slots on the server board? Are all jumper settings on the server board correct? 37

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Intel® Server Board SE7320EP2 / SE7525RP2 User Guide
37
4 Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using the
system.
For any problem that you are encountering, first ensure you are using the latest firmware and files.
Firmware upgrades include updates for BIOS and the hot-swap controller (HSC). See “
Additional
Information and Software
” for a link to the software updates. In addition to the server firmware and
files, also update any drivers used for components you have installed in your system, such as video
drivers, network drivers, and SCSI drivers.
Intel provides a package called the “Platform Confidence Test” that may help with your
diagnostics. See “
Additional Information and Software
” for a link to this software.
If you are unable to resolve your server problems on your own, see “Getting Help” for assistance.
Resetting the System
Before going through in-depth troubleshooting, attempt first to perform reset your system using one
of the methods below.
To do this:
Press:
Soft boot reset to clear the system memory and reload the operating system.
<Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the operating system.
Reset button
Cold boot reset. Turn the system power off and then on. This clears system memory,
restarts POST, reloads the operating system, and halts power to all peripherals.
Power off/on
Problems following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation or
configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with
a specific software application, see “
Problems with Newly Installed Application Software.
”
First Steps Checklist
²
Is AC power available at the wall outlet?
²
Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the
AC source.
²
Are all cables correctly connected and secured?
²
Are the processors fully seated in their sockets on the server board?
²
Are all standoffs in the proper location and not touching any components, causing a potential
short?
²
Are all add-in PCI boards fully seated in their slots on the server board?
²
Are all jumper settings on the server board correct?