Intel SR1530CL User Guide - Page 127

Appendix B, Troubleshooting - drivers

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Appendix B: Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the Baseboard Management Controller (BMC), and the hotswap controller (HSC). See "Server System References" on page ix for a link to the software updates. In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SATA drivers. Intel provides a package called the "Platform Confidence Test" that may help with your diagnostics. See "Server System References" on page ix for a link to this software. If you are unable to resolve your server problems on your own, see "Getting Help" on page 117 for assistance. Resetting the System Before going through in-depth troubleshooting, attempt first to reset your system using one of the methods below. Table 6. Resetting the System To do this Soft boot reset to clear the system memory and reload the operating system Cold boot reset. Turn the system power off and then on. This clears system memory, restarts POST, reloads the operating system, and halts power to all peripherals Reset the BMC and get it back to a stable state Power down the system Press Power off/on button Remove AC power from the server for one minute Press and hold the power button for four seconds. This will force the system to power down. To power back up, press the power button again. Server System User Guide 105

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Server System User Guide
105
Appendix B:
Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using
the system.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades
include updates for BIOS, the Baseboard Management Controller (BMC), and the hot-
swap controller (HSC). See
“Server System References” on page ix
for a link to the
software updates. In addition to the server firmware and files, also update any drivers used
for components you have installed in your system, such as video drivers, network drivers,
and SATA drivers.
Intel provides a package called the "Platform Confidence Test" that may help with your
diagnostics. See
“Server System References” on page ix
for a link to this software.
If you are unable to resolve your server problems on your own, see
“Getting Help” on
page 117
for assistance.
Resetting the System
Before going through in-depth troubleshooting, attempt first to reset your system using
one of the methods below.
Table 6. Resetting the System
To do this
Press
Soft boot reset to clear the system memory and reload the
operating system
<Ctrl+Alt+Del>
Cold boot reset. Turn the system power off and then on. This
clears system memory, restarts POST, reloads the operating
system, and halts power to all peripherals
Power off/on button
Reset the BMC and get it back to a stable state
Remove AC power from the
server for one minute
Power down the system
Press and hold the power
button for four seconds.
This will force the system to
power down. To power back
up, press the power button
again.