Intermec i.roc User Manual - Page 30

Troubleshoot and Maintain the computer

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7 Troubleshoot and Maintain the computer If you encounter any problems while using the i.roc® Ci70 -Ex computer, look in this chapter to find a possible solution. You will also find information on routine maintenance. 58 About the Intermec Dashboard The Intermec Dashboard is designed to provide proactive monitoring of your mobile computers to prevent downtime. You can easily see the health of the device and can help pinpoint the source of a problem to determine if it is hardware or software related. Intermec Dashboard displays information such as the status of network connections, battery usage, storage space, and internal devices. It also provides system information such as the operating system, firmware, and hardware configuration. • Press the Intermec Dashboard button (m) on the computer keypad. Intermec Dashboard Main Screen Intermec Dashboard is highly integrated with SmartSystems Foundation. You can use SmartSystems Foundation to remotely monitor the health of your computers. For more information, refer to the SmartSystems online help. Troubleshoot Your Mobile Computer Use the troubleshooting tables in this section to fix problems with the Wi-Fi connection, 802.1x security, the imager, or general problems with operating the mobile computer. If you send the computer in for service, it is your responsibility to save the computer data and configuration. ecom instruments is responsible only for ensuring that the hardware matches the original configuration when repairing or replacing the computer. Troubleshoot the Wi-Fi Connection Use this troubleshooting table to help solve problems with your 802.11 radio connection. Problems With the Wi-Fi Connection Problem Solution When you turn on the computer after it was suspended for a while (10 to 15 minutes or longer), it can no longer send or receive messages over the network. Host may have deactivated or lost current terminal emulation session. In a TCP/IP direct connect network, turn off the Keep Alive" message from host to maintain the TCP session while the computer is suspended. 59

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About the Intermec Dashboard
The Intermec Dashboard is designed to provide proactive monitoring of your mobile computers to
prevent downtime. You can easily see the health of the device and can help pinpoint the source of
a problem to determine if it is hardware or software related.
Intermec Dashboard displays information such as the status of network connections, battery us-
age, storage space, and internal devices. It also provides system information such as the operat-
ing system, firmware, and hardware configuration.
•
Press the Intermec Dashboard button (
m
) on the computer keypad.
Intermec Dashboard Main Screen
Intermec Dashboard is highly integrated
with SmartSystems Foundation. You can use SmartSys-
tems Foundation to remotely monitor the health of your computers. For more information, refer to
the SmartSystems online help.
Troubleshoot Your Mobile Computer
Use the troubleshooting tables in this section to fix problems with the Wi-Fi connection, 802.1x
security, the imager, or general problems with operating the mobile computer.
If you send the computer in for service, it is your responsibility to save the computer data and con-
figuration. ecom instruments is responsible only for ensuring that the hardware matches the original
configuration when repairing or replacing the computer.
Troubleshoot the Wi-Fi Connection
Use this troubleshooting table to help solve problems with your 802.11 radio connection.
Problems With the Wi-Fi Connection
Problem
Solution
When you turn on the com-
puter
after it was suspended
for a while (10 to 15 minutes
or longer), it can no longer
send or receive messages
over the network.
Host may have deactivated or lost current terminal emulation ses-
sion. In a TCP/IP direct connect network, turn off the Keep Alive”
message from host to maintain the TCP session while the com-
puter is suspended.
7
Troubleshoot and Maintain the computer
If you encounter any problems while using the i.roc
®
Ci70 -Ex computer, look in this chapter to find
a possible solution. You will also find information on routine maintenance.