Jenn-Air JFFCC72EHL Owners Manual - Page 34

TROUBLESHOOTING-CONNECTED MODELS First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual, visit www.jennair.com/connect or call 1-877-559-2603. In Canada, visit www.jennair.ca/fr/connect. Contact us by mail with any questions or concerns at the address below: In the U.S.A.: JennAir Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 In Canada: JennAir Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 Please include a daytime phone number in your correspondence. Connection Status Refrigerator is not connected. Refrigerator is attempting to connect to home Wi-Fi router. Refrigerator is connected to home Wi-Fi router, but JennAir® app or Smart Grid functions do not work. Refrigerator is connected to home Wi-Fi router and the JennAir® app works. Control Panel Indicator Lights Wi-Fi icon is OFF. Wi-Fi icon is blinking slowly. Wi-Fi icon is ON. Wi-Fi icon is ON. First try the solutions suggested here or visit our website at www.jennair.com/connect. If you experience Refrigerator is not connected to home Wi-Fi router. (Wi-Fi icon is OFF.) Wi-Fi icon does not light at all after touching and holding CONNECT. Refrigerator is connected to home Wi-Fi router, but JennAir® app does not work. No connection of refrigerator after several attempts. Possible Causes The refrigerator may be in Standby mode. The refrigerator has never been connected to the home Wi-Fi router. Lost connection to home Wi-Fi router Weak signal strength or signal interference between the refrigerator and router Something may be wrong with the refrigerator. Connection to the JennAir® app may be unavailable. User account has not been properly set up or the refrigerator has not been registered in an account. Router is not connected to Internet. Wi-Fi disconnected Solution Touch and hold Connect button together for 3 seconds to see the Wi-Fi icon blinking, then lights are ON solid. All indicator lights are OFF when in Standby mode. See the "Connectivity Setup" section. Check whether the router is ON and working with other computers or devices in the home (able to access the Internet). Try to place the wireless router closer to the refrigerator. It may be necessary to install a Wi-Fi range extender. Unplug or disconnect refrigerator power for 30 seconds. Return power. Repeat Wi-Fi connecting process. Verify that the refrigerator operates correctly, except for not being able to connect. Call for possible additional troubleshooting. Check Internet. See the "Connectivity Setup" section or the JennAir® app directly for account setup and refrigerator registration instructions. Verify that the refrigerator is paired with your account in the app. Verify correct email address, mobile number, and notification preferences. Check other devices connected to Internet through same router. Touch and hold Connect button for 3 seconds to enable Wi-Fi. Power off service breaker for 30 or more seconds, power back on, and then use alternate set-up instructions available at www.jennair.com/connect. 34