Kenmore 4123 Use and Care Guide - Page 10

OCCURRENCE Before You Call POSSIBLE CAUSE/SOLUTION Entire cooktop does not operate. House fuse has blown or circuit breaker has tripped. Check/reset breaker or replace fuse. If the problem is a circuit overload, have this situation corrected by a qualified electrician. Wiring connection is not complete. Call 1-800-4-MY-HOME® for service (see back cover). Power outage. Check house lights to be sure. Call your local electric company for service. Surface element does not heat. No power to the appliance. Check steps under "Entire Cooktop Does Not Operate" in this Before You Call checklist. Too low heat setting. Turn control to a slightly higher setting until element comes on. Incorrect control is on. Be sure to use correct control for the element to be used. Surface element too hot or not hot enough. incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Dial markings are an indicator of relative heat settings and will vary slightly. Voltage is incorrect. Be sure appliance is properly connected to the specified power source. If you are not sure about this requirement call 1-800-4-MY-HOME® for service (see back cover). Lightweight or warped pans were used. Be sure to use proper cookware. Use only fiat bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily. Food not heating evenly. Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily. Incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Scratches or abrasions on Ceramic glass cooktop surface. Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not affect cooking and will become less visible with time. Cleaning materials not recommended for ceramic-glass cooktop have been used. See Ceramic Glass Cooktop Cleaning & Maintenance in this Use and Care Guide. Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware. Metal marks on Ceramic glass cooktop surface. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See Ceramic Glass Cooktop Cleaning & Maintenance in this Use and Care Guide. Brown streaks and specks on Ceramic glass cooktop surface. Boilovers have cooked onto surface. Use razor blade scraper to remove soil. See Ceramic Glass Cooktop Cleaning & Maintenance in this Use and Care Guide. Cleaning materials not recommended for ceramic-glass cooktop have been used. Use recommended cleaners and cleaning method. See Ceramic Glass Cooktop Cleaning & Maintenance in this Use and Care Guide. Areas of discoloration on Ceramic glass cooktop surface. Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning creme. To avoid this occurrence use cookware with clean, dry bottoms. 10