Kenmore 9991 Use and Care Guide - Page 22

Avoid Service Checklist You may save the cost and inconvenience of an unnecessary service call by first reviewing this checklist of commonly encountered problem situations. You will be charged for a service call while the appliance is in warranty if the problem is not caused by defective product workmanship or materials. Your new appliance is a carefully engineered product. Many times, what appears to be a reason to call service requires nothing more than a simple adjustment you can easily make in your own home. OCCURRENCE Range is not level. POSSIBLE CAUSE/SOLUTION Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of range until the rack is level. When range is level, cooktop may appear out of alignment if countertop is not level. Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a carpenter to correct sagging or sloping floor. Cannot move appliance easily. Appliance must be accessible for service. Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are square and have sufficient room for range clearance. Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem. Contact builder or installer to make appliance accessible. Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet. Entire range or oven does not operate, Make sure cord/plug is tightly into outlet. Service wiring is not complete. Contact your dealer, installing agent or authorized servicer. Power outage. Check house lights to be sure. Call your local electric company for service. * Oven control or F9 beeps and displays F1, F3 Electronic control has detected a faullt condition. Push CLEARto clear thedisplayand stop beeping. Program oven again. If fault recurs, record fault number. Push CLEAR and contact an authorized servicer. Oven light does not work. Replace or tighten bulb. See Changing Oven Light in this owner's Guide for instructions. Surface unit does not heat. No power to the appliance. Check steps under "Entire Range or Oven Does Not Operate" in this Avoid Service Checklist. Incorrect control setting. Make sure the correct control is on for the surface unit to be used. Scratches or abrasions surface. on cooktop Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not affect cooking and will become less visible with time. Cleaning materials not recommended for ceramic-glass cooktop have been used. See "To Clean the Cooktop Glass" section under General Cleaning. Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware. 22