Kenwood DNN990HD Instruction Manual - Page 78

Troubleshooting, Problems and Solutions, Error Messages

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Return to the Top page Troubleshooting ññ Troubleshooting Problems and Solutions If any trouble occurs, first check the following table for possible problems. • Some functions of this unit may be disabled by some settings made on this unit. • What might seem to be a malfunction in your unit may just be the result of slight misoperation or miswiring. ÑÑAbout settings Problem Reason • Cannot set up the subwoofer. Subwoofer is not set • Cannot set up subwoofer phase. to on. • No output from the subwoofer. The dual zone function is enabled. • Cannot set up the low pass filter. Solution Set the subwoofer to on. See Speaker setup (P.139). Set the dual zone function to off. See Zone Control (P.147). • Cannot set up the high pass filter. • Cannot select the output destination of the subsource in the dual zone. The dual zone function Set the dual zone function to on. is disabled. See Zone Control (P.147). • Cannot adjust the volume of the rear speakers. • Cannot set up the equalizer. • Cannot set up the crossover network. The dual zone function is enabled. "DSP Select" is set to "Bypass". Set the dual zone function to off. See Zone Control (P.147). Set "DSP Select" to "Through". See DSP select (P.141). ÑÑAbout audio operations Problem Radio reception is poor. Cannot play audio files stored in a disc. Cannot select a folder. Reason The car antenna is not extended. The antenna control wire is not connected. "CD Read" is set to "2". The random play function is enabled. Cannot perform repeat play during VCD playback. The specified disc does not play, but another one plays instead. The PBC function is enabled. The disc is quite dirty. The disc is severely scratched. Solution Pull out the antenna all the way. Connect the wire correctly. See "Connection" in the Quick Start Guide. Set "CD Read" to "1". See Disc setup (P.65). Turn off the random function. Turn off the PBC function. Clean the disc. See Precautions on handling discs (P.4). Try another disc instead. 154 Problem The sound skips when an audio file is being played. Reason The disc is scratched or dirty. The recording condition is bad. Return to the Top page Troubleshooting Solution Clean the disc. See Precautions on handling discs (P.4). Record the file again or use another disc. ÑÑOther Problem The Touch Sensor Tone doesn't sound. Reason Solution The preout jack is being The Touch Sensor Tone cannot be output used. from the preout jack. Error Messages When you fail to operate the unit correctly, the cause of the failure appears as the message on the screen. Error Message Cause Solution Protect Protective circuit has been activated Wire or insulate the speaker cord as because a speaker cord has shorted appropriate and then press the or it has come in contact with the button (P.157). car chassis. Hot Error When the internal temperature of this unit rises to 60°C or more, the protection circuit is activated and you may not be able to operate the unit. Use the unit again after reducing the temperature of the unit. Mecha Error The disc player is malfunctioning. Eject the disc and try inserting it again. Contact the Kenwood dealer if this indicator continues blinking or the disc cannot be ejected. Disc Error An unplayable disc is inserted. Change the disc. See Playable Media and Files (P.158). Read Error The disc is quite dirty. Clean the disc. See Precautions on handling discs (P.4). Disc is upside down. Load the disc with the labeled side up. Region Code Error The disc you wanted to play has a region code that cannot be played with this unit. See Region Codes in the World (P.163) or try another disc. Parental Level Error The disc you wanted to play has a higher level than the parental level you set. Set the parental level. See Parental level (P.65). Error 07-67 The unit is not operating correctly due to some reason or other. Push the unit's Reset button. If the "Error 07−67" message does not disappear, see your nearest Kenwood dealer. No Device (USB The USB device is selected as a device) source although no USB device is connected. Change the source to any source other than USB/iPod. Connect a USB device, and change the source to USB again. 155

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154
155
Return to the Top page
Troubleshooting
Return to the Top page
Troubleshooting
Problems and Solutions
If any trouble occurs, first check the following table for possible problems.
•
Some functions of this unit may be disabled by some settings made on this unit.
•
What might seem to be a malfunction in your unit may just be the result of slight misoperation
or miswiring.
Ñ
About settings
Problem
Reason
Solution
•
Cannot set up the subwoofer.
•
Cannot set up subwoofer phase.
•
No output from the subwoofer.
•
Cannot set up the low pass filter.
•
Cannot set up the high pass
filter.
Subwoofer is not set
to on.
Set the subwoofer to on.
See
Speaker setup (P.139)
.
The dual zone function
is enabled.
Set the dual zone function to off.
See
Zone Control (P.147)
.
•
Cannot select the output
destination of the subsource in
the dual zone.
•
Cannot adjust the volume of the
rear speakers.
The dual zone function
is disabled.
Set the dual zone function to on.
See
Zone Control (P.147)
.
•
Cannot set up the equalizer.
•
Cannot set up the crossover
network.
The dual zone function
is enabled.
Set the dual zone function to off.
See
Zone Control (P.147)
.
“DSP Select” is set to
“Bypass”.
Set “DSP Select” to “Through”.
See
DSP select (P.141)
.
Ñ
About audio operations
Problem
Reason
Solution
Radio reception is poor.
The car antenna is not
extended.
Pull out the antenna all the way.
The antenna control
wire is not connected.
Connect the wire correctly.
See “Connection” in the Quick Start Guide.
Cannot play audio files stored in
a disc.
“CD Read” is set to “2”.
Set “CD Read” to “1”.
See
Disc setup (P.65)
.
Cannot select a folder.
The random play
function is enabled.
Turn off the random function.
Cannot perform repeat play
during VCD playback.
The PBC function is
enabled.
Turn off the PBC function.
The specified disc does not play,
but another one plays instead.
The disc is quite dirty.
Clean the disc.
See
Precautions on handling discs
(P.4)
.
The disc is severely
scratched.
Try another disc instead.
ñ
T
roubleshooting
Problem
Reason
Solution
The sound skips when an audio
file is being played.
The disc is scratched
or dirty.
Clean the disc.
See
Precautions on handling discs
(P.4)
.
The recording
condition is bad.
Record the file again or use another disc.
Ñ
Other
Problem
Reason
Solution
The Touch Sensor Tone doesn’t
sound.
The preout jack is being
used.
The Touch Sensor Tone cannot be output
from the preout jack.
Error Messages
When you fail to operate the unit correctly, the cause of the failure appears as the message on
the screen.
Error Message
Cause
Solution
Protect
Protective circuit has been activated
because a speaker cord has shorted
or it has come in contact with the
car chassis.
Wire or insulate the speaker cord as
appropriate and then press the <Reset>
button
(P.157)
.
Hot Error
When the internal temperature of
this unit rises to 60°C or more, the
protection circuit is activated and
you may not be able to operate
the unit.
Use the unit again after reducing the
temperature of the unit.
Mecha Error
The disc player is malfunctioning.
Eject the disc and try inserting it again. Contact
the Kenwood dealer if this indicator continues
blinking or the disc cannot be ejected.
Disc Error
An unplayable disc is inserted.
Change the disc.
See
Playable Media and Files (P.158)
.
Read Error
The disc is quite dirty.
Clean the disc.
See
Precautions on handling discs (P.4)
.
Disc is upside down.
Load the disc with the labeled side up.
Region Code
Error
The disc you wanted to play has a
region code that cannot be played
with this unit.
See
Region Codes in the World (P.163)
or
try another disc.
Parental Level
Error
The disc you wanted to play has a
higher level than the parental level
you set.
Set the parental level.
See
Parental level (P.65)
.
Error 07–67
The unit is not operating correctly
due to some reason or other.
Push the unit’s Reset button. If the “Error
07−67” message does not disappear, see your
nearest Kenwood dealer.
No Device (USB
device)
The USB device is selected as a
source although no USB device is
connected.
Change the source to any source other than
USB/iPod. Connect a USB device, and change
the source to USB again.