Kenwood DPX502BT North America - Page 31

Troubleshooting

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TROUBLESHOOTING CD / USB / iPod HD Radio/ Radio General Symptom Sound cannot be heard. "MISWIRING CHECK WIRING THEN PWR ON" appears. "PROTECTING SEND SERVICE" appears. The unit does not work at all. • Radio reception is poor. • Static noise while listening to the radio. Disc cannot be ejected. Noise is generated. Tracks do not play back as you intended them to play. "READING" keeps flashing. Elapsed playing time is not correct. "LOADING" appears when you enter search mode by pressing . Correct characters are not displayed (e.g. album name). Remedy • Adjust the volume to the optimum level. • Check the cords and connections. Turn the power off, then check to be sure the terminals of the speaker wires are insulated properly. Turn the power on again. Send the unit to the nearest service center. Reset the unit. ( 3) Connect the antenna firmly. Press and hold M to forcibly eject the disc. Be careful not to drop the disc when it is ejected. If this does not solve the problem, reset the unit. ( 3) Skip to another track or change the disc. Playback order is determined when files are recorded. Do not use too many hierarchical levels or folders. This is caused by how the tracks are recorded. This unit is still preparing the iPod/iPhone music list. It may take some time to load, try again later. • This unit can only display uppercase letters, numbers, and a limited number of symbols. • Depending on the display language you have selected ( 5), some characters may not be displayed correctly. ANDROID CD / USB / iPod Symptom "NA FILE" "NO DISC" "TOC ERROR" "PLEASE EJECT" "READ ERROR" "NO DEVICE" "COPY PRO" "NA DEVICE" "NO MUSIC" "iPod ERROR" • Sound cannot be heard during playback. • Sound output only from the Android device. Remedy Make sure the disc contains supported audio files. ( 25) Insert a playable disc into the loading slot. Make sure the disc is clean and inserted properly. Reset the unit. If this does not solve the problem, consult your nearest service center. Copy the files and folders onto the USB device again. If this does not solve the problem, reset the USB device or use another USB device. Connect a USB device, and change the source to USB again. A copy-protected file is played. Connect a supported USB device, and check the connections. Connect a USB device that contains playable audio files. • Reconnect the iPod. • Reset the iPod. • Reconnect the Android device. • If in [HAND MODE], launch any media player application on the Android device and start playback. • If in [HAND MODE], relaunch the current media player application or use another media player application. • Restart the Android device. • If this does not solve the problem, the connected Android device is unable to route the audio signal to unit. ( 25) ENGLISH 27

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ENGLISH
27
TROUBLESHOOTING
Symptom
Remedy
General
Sound cannot be heard.
•
Adjust the volume to the optimum level.
•
Check the cords and connections.
“MISWIRING CHECK WIRING
THEN PWR ON” appears.
Turn the power off, then check to be sure the
terminals of the speaker wires are insulated properly.
Turn the power on again.
“PROTECTING SEND SERVICE”
appears.
Send the unit to the nearest service center.
The unit does not work at all.
Reset the unit. (
 
3
)
HD Radio/
Radio
•
Radio reception is poor.
•
Static noise while listening to
the radio.
Connect the antenna firmly.
CD / USB / iPod
Disc cannot be ejected.
Press and hold
M
to forcibly eject the disc. Be careful
not to drop the disc when it is ejected. If this does not
solve the problem, reset the unit. (
 
3
)
Noise is generated.
Skip to another track or change the disc.
Tracks do not play back as you
intended them to play.
Playback order is determined when files are recorded.
“READING” keeps flashing.
Do not use too many hierarchical levels or folders.
Elapsed playing time is not
correct.
This is caused by how the tracks are recorded.
“LOADING” appears when you
enter search mode by pressing
.
This unit is still preparing the iPod/iPhone music list.
It may take some time to load, try again later.
Correct characters are not displayed
(e.g. album name).
•
This unit can only display uppercase letters,
numbers, and a limited number of symbols.
•
Depending on the display language you have
selected (
 
5
), some characters may not be
displayed correctly.
Symptom
Remedy
CD / USB / iPod
“NA FILE”
Make sure the disc contains supported audio files.
(
 
25
)
“NO DISC”
Insert a playable disc into the loading slot.
“TOC ERROR”
Make sure the disc is clean and inserted properly.
“PLEASE EJECT”
Reset the unit. If this does not solve the problem,
consult your nearest service center.
“READ ERROR”
Copy the files and folders onto the USB device again.
If this does not solve the problem, reset the USB
device or use another USB device.
“NO DEVICE”
Connect a USB device, and change the source to USB
again.
“COPY PRO”
A copy-protected file is played.
“NA DEVICE”
Connect a supported USB device, and check the
connections.
“NO MUSIC”
Connect a USB device that contains playable audio
files.
“iPod ERROR”
•
Reconnect the iPod.
•
Reset the iPod.
ANDROID
•
Sound cannot be heard
during playback.
•
Sound output only
from the Android
device.
•
Reconnect the Android device.
•
If in [
HAND MODE
], launch any media player
application on the Android device and start
playback.
•
If in [
HAND MODE
], relaunch the current media
player application or use another media player
application.
•
Restart the Android device.
•
If this does not solve the problem, the connected
Android device is unable to route the audio signal
to unit. (
 
25
)