Kenwood DPX502BT North America - Page 32

Symptom, Remedy - troubleshooting

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TROUBLESHOOTING Pandora ANDROID Symptom Cannot playback at [BROWSE MODE]. "NO DEVICE" or "READING" keeps flashing. Playback is intermittent or sound skips. "ANDROID ERROR" / "NA DEVICE" "ADD ERROR" "CHECK DEVICE" "NO SKIPS" "NO STATIONS" "STATION LIMIT" "CONNECT ERROR" "RATING ERROR" "THUMBS N/A" "LICENSE ERROR" Remedy • Make sure KENWOOD MUSIC PLAY APP is installed on the Android device. ( 7) • Reconnect the Android device and select the appropriate control mode. ( 8) • If this does not solve the problem, the connected Android device does not support [BROWSE MODE]. ( 25) • Switch off the developer options on the Android device. • Reconnect the Android device. • If this does not solve the problem, the connected Android device does not support [BROWSE MODE]. ( 25) Turn off the power saving mode on the Android device. • Reconnect the Android device. • Restart the Android device. New station creation is unsuccessful. Check the Pandora application on your device. The skip limit has been reached. No stations are found. The number of registered stations has reached its limit. Retry after deleting unnecessary stations from your device. Communication is unstable. Registration of thumbs up/thumbs down has failed due to insufficient network connectivity. Registration of thumbs up/thumbs down is not allowed. You try to access from a country which Pandora is not deliverable. SiriusXM® Radio iHeartRadio Symptom iHeartRadio station cannot be selected. "NOT CONNECTED" "CH LOCKED LOCK CODE?" "CHAN UNSUB" "CH UNAVAIL" "CHECK ANTENNA" "CHECK TUNER" "NO SIGNAL" "SUBSCRIPTION UPDATED - PRESS ENTER TO CONTINUE." "CODE ERROR" "NO CONTENT" "SCAN CANCEL" Remedy If "Explicit Content" in [Account Settings] is checked in the web version of iHeartRADIO, custom stations become unavailable. Link to the application is impossible. The selected channel is locked. Enter the correct pass code to unlock. ( 14) The selected channel is unsubscribed. Call 1-866-635-2349 in the U.S.A. or 1-877-438-9677 in Canada to subscribe. ( 12) The selected channel is unavailable. Visit www.siriusxm.com for more information about the SiriusXM channel lineup. Check that the antenna and its connection are in good condition. Make sure the SiriusXM Vehicle Tuner is connected to the unit. Make sure the antenna is mounted outside the vehicle. Your subscription is updated. Press the volume knob to continue. Make sure you have entered the correct pass code. ( 14) There is insufficient content to start TuneScan. TuneScan has been aborted. 28

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28
TROUBLESHOOTING
Symptom
Remedy
ANDROID
Cannot playback at
[
BROWSE MODE
].
•
Make sure KENWOOD MUSIC PLAY APP is installed on
the Android device. (
 
7
)
•
Reconnect the Android device and select the appropriate
control mode. (
 
8
)
•
If this does not solve the problem, the connected
Android device does not support [
BROWSE MODE
].
(
 
25
)
“NO DEVICE” or
“READING” keeps
flashing.
•
Switch off the developer options on the Android device.
•
Reconnect the Android device.
•
If this does not solve the problem, the connected
Android device does not support [
BROWSE MODE
].
(
 
25
)
Playback is intermittent
or sound skips.
Turn off the power saving mode on the Android device.
“ANDROID ERROR” /
“NA DEVICE”
•
Reconnect the Android device.
•
Restart the Android device.
Pandora
“ADD ERROR”
New station creation is unsuccessful.
“CHECK DEVICE”
Check the Pandora application on your device.
“NO SKIPS”
The skip limit has been reached.
“NO STATIONS”
No stations are found.
“STATION LIMIT”
The number of registered stations has reached its limit.
Retry after deleting unnecessary stations from your device.
“CONNECT ERROR”
Communication is unstable.
“RATING ERROR”
Registration of thumbs up/thumbs down has failed due to
insufficient network connectivity.
“THUMBS N/A”
Registration of thumbs up/thumbs down is not allowed.
“LICENSE ERROR”
You try to access from a country which Pandora is not
deliverable.
Symptom
Remedy
iHeartRadio
iHeartRadio station
cannot be selected.
If “Explicit Content” in [Account Settings] is checked in
the web version of iHeartRADIO, custom stations become
unavailable.
“NOT CONNECTED”
Link to the application is impossible.
SiriusXM® Radio
“CH LOCKED LOCK
CODE?”
The selected channel is locked. Enter the correct pass code
to unlock. (
 
14
)
“CHAN UNSUB”
The selected channel is unsubscribed. Call 1-866-635-2349
in the U.S.A. or 1-877-438-9677 in Canada to subscribe.
(
 
12
)
“CH UNAVAIL”
The selected channel is unavailable. Visit
www.siriusxm.com for more information about the
SiriusXM channel lineup.
“CHECK ANTENNA”
Check that the antenna and its connection are in good
condition.
“CHECK TUNER”
Make sure the SiriusXM Vehicle Tuner is connected to the
unit.
“NO SIGNAL”
Make sure the antenna is mounted outside the vehicle.
“
SUBSCRIPTION
UPDATED – PRESS ENTER
TO CONTINUE.
”
Your subscription is updated. Press the volume knob to
continue.
“CODE ERROR”
Make sure you have entered the correct pass code. (
 
14
)
“NO CONTENT”
There is insufficient content to start TuneScan.
“SCAN CANCEL”
TuneScan has been aborted.