Kenwood KDC-BT265U North America - Page 28

Symptom, Remedy

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TROUBLESHOOTING Symptom Remedy "LOADING" appears when This unit is still preparing the iPod/iPhone music list. It may you enter search mode by take some time to load, try again later. pressing . Correct characters are not displayed (e.g. album name). • This unit can only display uppercase letters, numbers, and a limited number of symbols. • Depending on the display language you have selected ( 5), some characters may not be displayed correctly. "NA FILE" Make sure the disc contains supported audio files. ( 27) "NO DISC" Insert a playable disc into the loading slot. CD / USB / iPod "TOC ERROR" Make sure the disc is clean and inserted properly. "PLEASE EJECT" Reset the unit. If this does not solve the problem, consult your nearest service center. "READ ERROR" Copy the files and folders onto the USB device again. If this does not solve the problem, reset the USB device or use another USB device. "NO DEVICE" Connect a USB device, and change the source to USB again. "COPY PRO" A copy-protected file is played. "NA DEVICE" Connect a supported USB device, and check the connections. "NO MUSIC" Connect a USB device that contains playable audio files. "iPod ERROR" • Reconnect the iPod. • Reset the iPod. ANDROID • Sound cannot be heard during playback. • Sound output only from the Android device. • Reconnect the Android device. • If in [HAND MODE], launch any media player application on the Android device and start playback. • If in [HAND MODE], relaunch the current media player application or use another media player application. • Restart the Android device. • If this does not solve the problem, the connected Android device is unable to route the audio signal to unit. ( 27) 24 Pandora ANDROID Symptom Cannot playback at [BROWSE MODE]. "NO DEVICE" or "READING" keeps flashing. Playback is intermittent or sound skips. "ANDROID ERROR" / "NA DEVICE" "ADD ERROR" "CHECK DEVICE" "NO SKIPS" "NO STATIONS" "STATION LIMIT" "CONNECT ERROR" "RATING ERROR" "THUMBS N/A" "LICENSE ERROR" Remedy • Make sure KENWOOD MUSIC PLAY APP is installed on the Android device. ( 8) • Reconnect the Android device and select the appropriate control mode. • If this does not solve the problem, the connected Android device does not support [BROWSE MODE]. ( 27) • Switch off the developer options on the Android device. • Reconnect the Android device. • If this does not solve the problem, the connected Android device does not support [BROWSE MODE]. ( 27) Turn off the power saving mode on the Android device. • Reconnect the Android device. • Restart the Android device. New station creation is unsuccessful. Check the Pandora application on your device. The skip limit has been reached. No stations are found. The number of registered stations has reached its limit. Retry after deleting unnecessary stations from your device. Communication is unstable. Registration of thumbs up/thumbs down has failed due to insufficient network connectivity. Registration of thumbs up/thumbs down is not allowed. You try to access from a country which Pandora is not deliverable.

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24
TROUBLESHOOTING
Symptom
Remedy
CD / USB / iPod
“LOADING” appears when
you enter search mode by
pressing
.
This unit is still preparing the iPod/iPhone music list. It may
take some time to load, try again later.
Correct characters are not
displayed (e.g. album
name).
•
This unit can only display uppercase letters, numbers, and
a limited number of symbols.
•
Depending on the display language you have selected
(
 
5
), some characters may not be displayed correctly.
“NA FILE”
Make sure the disc contains supported audio files. (
 
27
)
“NO DISC”
Insert a playable disc into the loading slot.
“TOC ERROR”
Make sure the disc is clean and inserted properly.
“PLEASE EJECT”
Reset the unit. If this does not solve the problem, consult
your nearest service center.
“READ ERROR”
Copy the files and folders onto the USB device again. If this
does not solve the problem, reset the USB device or use
another USB device.
“NO DEVICE”
Connect a USB device, and change the source to USB again.
“COPY PRO”
A copy-protected file is played.
“NA DEVICE”
Connect a supported USB device, and check the connections.
“NO MUSIC”
Connect a USB device that contains playable audio files.
“iPod ERROR”
•
Reconnect the iPod.
•
Reset the iPod.
ANDROID
•
Sound cannot be heard
during playback.
•
Sound output only
from the Android
device.
•
Reconnect the Android device.
•
If in [
HAND MODE
], launch any media player application
on the Android device and start playback.
•
If in [
HAND MODE
], relaunch the current media player
application or use another media player application.
•
Restart the Android device.
•
If this does not solve the problem, the connected Android
device is unable to route the audio signal to unit. (
 
27
)
Symptom
Remedy
ANDROID
Cannot playback at
[
BROWSE MODE
].
•
Make sure KENWOOD MUSIC PLAY APP is installed on
the Android device. (
 
8
)
•
Reconnect the Android device and select the
appropriate control mode.
•
If this does not solve the problem, the connected
Android device does not support [
BROWSE MODE
].
(
 
27
)
“NO DEVICE” or
“READING” keeps
flashing.
•
Switch off the developer options on the Android device.
•
Reconnect the Android device.
•
If this does not solve the problem, the connected
Android device does not support [
BROWSE MODE
].
(
 
27
)
Playback is intermittent
or sound skips.
Turn off the power saving mode on the Android device.
“ANDROID ERROR” /
“NA DEVICE”
•
Reconnect the Android device.
•
Restart the Android device.
Pandora
“ADD ERROR”
New station creation is unsuccessful.
“CHECK DEVICE”
Check the Pandora application on your device.
“NO SKIPS”
The skip limit has been reached.
“NO STATIONS”
No stations are found.
“STATION LIMIT”
The number of registered stations has reached its limit.
Retry after deleting unnecessary stations from your device.
“CONNECT ERROR”
Communication is unstable.
“RATING ERROR”
Registration of thumbs up/thumbs down has failed due to
insufficient network connectivity.
“THUMBS N/A”
Registration of thumbs up/thumbs down is not allowed.
“LICENSE ERROR”
You try to access from a country which Pandora is not
deliverable.