Kenwood KMM-BT305 Instruction Manual 1 - Page 34

TROUBLESHOOTING Spotify ANDROID Symptom • Sound cannot be heard during playback. • Sound output only from the Android device. "NO DEVICE" or "READING" keeps flashing. Playback is intermittent or sound skips. "NO MUSIC"/"ANDROID ERROR" "DISCONNECTED" "CONNECTING" "CHECK APP" Remedy • Reconnect the Android device. • Launch any media player application on the Android device and start playback. • Relaunch the current media player application or use another media player application. • Restart the Android device. • If this does not solve the problem, the connected Android device is unable to route the audio signal to unit. (Page 25) • If USB connection does not work, connect the Android device via Bluetooth or through auxiliary input jack. • Reconnect the Android device. • If USB connection does not work, connect the Android device via Bluetooth or through auxiliary input jack. Turn off the power saving mode on the Android device. • Make sure Android device contains playable audio files. • Reconnect the Android device. • Restart the Android device. USB is disconnected from the head unit. Please make sure the device is connected properly through USB. • Connected via USB input terminal: The device is connecting to the head unit. Please wait. • Connected via Bluetooth: The Bluetooth is disconnected. Please check Bluetooth connection and make sure both the device and unit are paired and connected. The Spotify application is not connected properly or user is not login. End the Spotify application and restart. Then, log in to your Spotify account. Symptom No Bluetooth device is detected. Remedy • Search from the Bluetooth device again. • Reset the unit. (Page 3) Pairing cannot be made. • Make sure you have entered the same PIN code to both the unit and Bluetooth device. • Delete pairing information from both the unit and the Bluetooth device, then perform pairing again. (Page 12) Echo or noise is heard during • Adjust the microphone unit's position. (Page 11) a phone conversation. • Check the [ECHO CANCEL] setting. (Page 13) Phone sound quality is poor. • Reduce the distance between the unit and the Bluetooth device. • Move the car to a place where you can get a better signal reception. Bluetooth® Voice calling method is not successful. • Use voice calling method in a more quiet environment. • Reduce the distance from the microphone when you speak the name. • Make sure the same voice as the registered voice tag is used. Sound is being interrupted or • Reduce the distance between the unit and the Bluetooth skipped during playback of a audio player. Bluetooth audio player. • Turn off, then turn on the unit and try to connect again. • Other Bluetooth devices might be trying to connect to the unit. The connected Bluetooth audio player cannot be controlled. • Check whether the connected Bluetooth audio player supports Audio/Video Remote Control Profile (AVRCP). (Refer to the instructions of your audio player.) • Disconnect and connect the Bluetooth player again. "NOT SUPPORT" The connected phone does not support Voice Recognition feature or phonebook transfer. 28 ENGLISH