KitchenAid KCO211BM Owners Manual 1 - Page 14

TROUBLESHOOTING IF YOUR COUNTERTOP OVEN MALFUNCTIONS OR FAILS TO OPERATE WARNING Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock. • Is the Countertop Oven plugged into a grounded 3 prong outlet? Plug the Countertop Oven into a grounded 3 prong outlet. • Is the fuse in the circuit to the Countertop Oven in working order? If you have a circuit breaker box, make sure the circuit is closed. Try unplugging the Countertop Oven, then plug it back in. • Upper cooking elements visibly glow, but bottom cooking elements do not. The upper cooking elements use higher power for better browning performance. The lower cooking elements are on, but may not visibly glow like the upper cooking elements. This is normal and your Countertop Oven is working properly. • If the problem cannot be corrected: See the "Warranty and Service" sections. Do not return the Countertop Oven to the retailer - retailers do not provide service. • If the wrong temperature unit is displayed: Press and hold the Frozen button for 3 seconds to switch between Fahrenheit (°F) and Celsius (°C) temperature units. • If "E1 or E2" flashes on the display and a chime sounds: The NTC Sensor may not be working. This issue can not be corrected. Please see the "Warranty and Service" sections. 14 | TROUBLESHOOTING W11384127A.indb 14 10/17/2019 9:02:42 AM