KitchenAid KES6504SX Owners Manual - Page 21

TROUBLESHOOTING GUIDE ENGLISH Problem Solution Coffee is ground too coarsely. Use slightly finer grind. Not sufficient coffee in the filter basket. Increase dose of coffee. Espresso flows too quickly Refer to the "Basket selection chart" section. Coffee tamped too softly. Use slightly firmer tamp between 30-40 lb or 15-20 kg of force. Espresso flows over the edge of the Portafilter Portafilter is not inserted in the Group head properly. Ensure the Portafilter is completely inserted and rotated until the handle is aligned to the lock icon. There are coffee grounds around the rim of the filter basket. Swipe excess coffee to ensure proper seal in the Group head. Too much coffee in the filter basket. Use lower dose of coffee. Refer to the "Basket selection chart" section. Steam wand is not producing hot water/ steam Operating temperature has not been reached. Allow the machine to reach to the operating temperature. Steam/hot water flows slowly from Steam wand Steam wand is partially blocked. Remove Steam wand from Espresso Machine. Soak in cleaning solution and use a pin to clear out the hole and rinse with clear water. Machine might need to be descaled. Refer to the "Descaling the Espresso Machine" section. Coffee is ground too coarsely. Use slightly finer grind. No Crema is being produced Coffee tamped too softly. Use slightly firmer tamp between 30-40 lb or 15-20 kg of force. Single wall filter basket might have been used with pre-ground coffee. Please see the "Basket selection chart" section. Knocking/pumping sound occurs during espresso, steam, or hot water cycle The Espresso Machine is going through a normal operation, therefore no action is required. The Steam light and all Dose lights are blinking Machine is in the protection mode to avoid from overheating. Turn Off the machine for 10 minutes. Ensure water is in the Water tank and ensure Water tank is properly assembled. Water light continuously Steam wand is blocked. Remove it from Espresso Machine and blinks thoroughly clean it. Coffee puck is too dense, adjust to larger grind size. If using a Double wall basket, then clean exit hole with a pin. All lights are blinking at the same time Turn off the Espresso Machine and unplug for approximately 10 mintues. Then, plug back in and restart the machine. If problem persist call service. All lights are continuously on If the problem occurs again, unplug the machine for approx. 5 minutes, plug back in and restart the machine and then run 1 complete clean cycle. If Steam and Hot water is The Milk Frother Attachment may not be correctly attached in not getting selected: place. Please refer to the "Product Assembly" section. If the problem is not due to one of the above items: See the "Arranging for Service" chapter in the "Warranty and Service" section. Do not return the Espresso Machine to the retailer as they do not provide service. If milk is not being dispensed: The Milk hose and Milk hose connector may not be properly assembled. Please refer to the "Assembling the Milk Frother Attachment" section. 21