KitchenAid KGCU463VSS Use & Care Guide - Page 13
Troubleshooting - cooktop
UPC - 883049155975
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On some models, do not remove seals under knobs. NOTE: When replacing knobs after cleaning either the surface burner controls or the grill module control, make sure the knobs are replaced to the correct location. For example, the knobs for the surface burner controls will read "LITE," while the knob for the grill will read "LITE/HI." Cleaning Method: ■ Soap and water or dishwasher: Pull knobs straight away from control panel to remove. CONTROL PANEL To avoid damage to the control panel, do not use abrasive cleaners, steel-wool pads, gritty washcloths or abrasive paper towels. Cleaning Method: ■ Soap and water. Wash, rinse and dry with a soft cloth. ■ Glass cleaner and soft cloth or sponge: Apply glass cleaner to soft cloth or sponge, not directly on panel. GRILL MODULE For more information, see "Grill" section. To avoid damage to the grill, do not use metal brushes, abrasive scouring pads or other scrubbers made to clean outdoor grills. Grill Grate Do not clean grill grate in dishwasher. Do not clean in a self-cleaning oven. ■ Clean the grill grate shortly after cooking is completed and the burner has been turned off. ■ While still warm, use a soft bristle barbecue brush to scrub the grill grate. Oven mitts may be worn while cleaning. ■ For thorough cleaning of the grill grate, soak in warm, soapy water for 30 minutes. After soaking, scrub with nonabrasive pad. Wave Tray and Flame Spreader ■ Soak in warm, soapy water to loosen soil. After soaking, scrub with a nonabrasive pad. ■ Oven cleaner. Burner Assembly Do not soak in water. ■ Soap and water or nonabrasive cleanser. ■ Damp cloth or nonabrasive pad. Grease Trays and Drip Tray Allow cooktop to cool completely before cleaning. ■ Soap and water or nonabrasive cleanser. ■ Damp cloth or nonabrasive pad. Module Basin ■ Warm, soapy water. ■ Nonabrasive pad or sponge. ■ For heavy soil, soak paper towels in household cleanser and lay them on the soil for at least 30 minutes. After soaking, scrub with a nonabrasive pad. GRIDDLE MODULE Clean the griddle shortly after removing food and the griddle has cooled down. Cleaning Method: ■ Hot, soapy water and/or nylon scrub pad ■ After cleaning dry surface with a paper towel Drip Tray and Area Under Tray Allow cooktop to cool completely before cleaning. Cleaning Method: ■ Warm, soapy water or nonabrasive cleanser. ■ Damp cloth or nonabrasive pad. ■ Dry completely before placing drip tray in position. TROUBLESHOOTING Try the solutions suggested here first in order to avoid the cost of an unnecessary service call. Nothing will operate Surface burner flames are uneven, yellow and/or noisy ■ Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. Surface burners will not operate ■ Is this the first time the surface burners have been used? Turn on any one of the surface burner knobs to release air from the gas lines. ■ Is the control knob set correctly? Push in knob before turning to a setting. ■ Are the burner ports clogged? On sealed burner models, see "Sealed Surface Burners" section. ■ Are the burner ports clogged? On sealed burner models, see "Sealed Surface Burners" section. ■ On models with caps, are the burner caps positioned properly? See "Sealed Surface Burners" section. ■ Is propane gas being used? The appliance may have been converted improperly. Contact a trained repair specialist. Surface burner makes popping noises ■ Is the burner wet? Let it dry. 13